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November 2023 by April Mixon
The hot tub we purchased has been great and when purchasing it, we had a great experience with Pinch a Penny. Since then, we've had multiple issues on the customer service side. Our hot tub and remote are under warranty (about 5 months old when issue began) but, we recently had an issue with the remote. Were told they would order a new one for free but, there would be a $75 service fee if they had to come out and program it - which, I thought, should/would be covered by the warranty but that is not the case. We received the new remote but, were unable to get it to sync so, we had to pay $75 to have a tech come out and look it. Once there, the tech asked if they had told us how to manually reboot the remote, they did not... He was there for less than 5 minutes and apologized profusely that no one at the store told us about rebooting the remote when they sent it home with us. It was extremely simple and, I am fully convinced something we could have done ourselves but were never given instructions by anyone at the store.Poor, poor customer service - products and techs are great, everything else has been disappointing. Would not recommend spending your money here.EDIT: Jimmy called to discuss the situation and was kind enough to refund the service call charge and acknowledged that I should have heard back from the technician and hopefully avoided this whole situation.
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November 2023 by Haskel Johnson
Conner immediately rectified and honored my estimate when I was improperly charged. Technician was awesome...A+ service. Definitely will recommend Pinch A Penny technical service for all your pool repair needs...ask for Conner...he'll get you straight.
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November 2023 by James wheeler
These guys are great. Twice they have walked me through pool pumps issues on the phone.Saving me a service call expense.Many thanks!
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November 2023 by Philip B
Very happy with Pinch a Penny. They were very helpful. Gwyneth was able to provide me with the product I needed to buy, I will be back.
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October 2023 by Jill Barker
The store is very clean easy to move around. The staff are very friendly. Daniel in the hot tub section is super knowledgeable about all the models and the comparison between them. He is really great to work with and this is my second time getting his expertise on the different products available. I would not buy from any other store or salesperson.
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October 2023 by Christine Baeza
I have had several conversation by text and phone with several employees at pinch a penny and they are all very kind and helpful! I had one issue with my spa lid and they worked hard to fix it for me. Thank you to all who care and provide such great customer service.
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September 2023 by Brad Tilghman
They are good business! Knowledgeable and prompt. I had to file a manufacturer warranty claim for a pool filter part, and they assisted me from the very beginning. They went above and beyond to ensure that my issue was resolved to my satisfaction. All 5 stars.
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August 2023 by Genesis Tremblay
Staff is great. They always go above & beyond for their customers even if you own a pool cleaning company yourself. Highly recommend! Blaine, Dylan, & Omar are awesome and will make sure you are in good hands.
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August 2023 by Christie Cares
I don't know what the difference is in their liquid chlorine but I will never use anything else! I used to buy it from Walmart but you get more for just a couple dollars more and it works amazing for our above ground Steel Max Pro and makes the water a pretty blue!! Highly recommend!!
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July 2023 by Tommy Davis
Great experience. Called several pool service companies and Pinch-A-Penny answered the phone, promptly sent a quote and had a great service man do the work. Highly recommend them.
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July 2023 by Cheryl Cake
This is our second spa from Pinch A Penny. Sold the 1st spa with our house. New house, new spa. Excellent service every time. Would definitely recommend working with Pinch A Penny for your pool and spa needs!
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June 2023 by Jim Roncaglione
If you make a decision to choose Pinch-A-Penny, years down the road you will look back on that decision as one of your best ever decisions. Jimmie and his crew are the best contractors I have ever dealt with. They were professional, prompt, responsive and they did an amazing job on our pool repair and resurfacing. The job started when he said it would. We have worked with a lot of people since our home suffered catastrophic damage from Hurricane Michael but this was the smoothest running job we have ever experienced. Everything went like clockwork, and that is rare from our experience. They kept the jobsite neat, clean, and upon completion cleaned up the deck better than they found it. Now our pool is gorgeous. The end result exceeded our expectations and we couldn’t be more pleased! I recommend them to anybody seeking a pool renovation.
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June 2023 by Joan
Great experience. They were very helpful when I went to the store and were quick to come out for service. Lucas was very nice and we appreciate the time he spent here installing our new pump and salt system.
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June 2023 by Phyllis Poland
Omar did an amazing job of explaining all of our options and selections of different styles of above ground pools. We learned a lot from him about pools and we appreciated that because this is our first pool. Gus Peace of Gus No Fuss Pools recommended us to you and we are glad he did.
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May 2023 by Dana Ingalls
From the sales process to installation, the Pinch a Penny team was professional and timely. We were educated on the different hot tubs available and were able to make the choice that beat fit our needs. I highly recommend.