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April 2024 by Kricket Kirkpatrick
Great Customer service and answered all my questions. Truist is also quick on fraud detection. Was very impressed!
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December 2023 by René Rose Porter
Kim at the drive-thru is so friendly and efficient. She has complied with all my requests always with a smile.
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September 2023 by Rachael R
I came in on a Saturday to cash my payroll check, as it was issued by Truist Bank and I was out of town on vacation, and do not have a bank location there. The teller called over another teller, and they stood there chatting for 2-3 minutes without even speaking to me, messing around on the computer. The teller then proceeds to push my license and the check back to me and informs me that it’s not signed by anybody on the account, and they’re not going to cash it. I named the person who signed it, and without even checking the validity, she just said “well, we aren’t cashing it.” The least they could have done was see if that person was listed on the account, or even called the listed contact to check the validity of the check. Teller made a comment to the other that “this always happens on Saturdays”, I guess assuming I couldn’t hear her. So unless you want to be treated like you’re trying to cash a fraudulent check by rude employees, I suggest going elsewhere.
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September 2023 by Kaleb Mock
I'm so happy I started a business account with Mrs Ambril Stinson at trust on 23rd St Panama city Florida.. She amazing customer service. Thank you. You are always so helpful!
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August 2023 by Terry White
I went to open a new business and personal account was on the phone with a Kelly she was giving me some information the next thing I knew she hung the phone up on me thanks for letting me know this is how this bank treats there customers
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May 2023 by Dee O'Brien
My daughter can not deposit cash in my account for me. They will not accept cash deposit unless she is on my account. I'm looking for a new bank now.
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April 2023 by Diana Garber
Very disappointed . My son an I openned a savings account 2 weekk ago, and never got a card on the mail. So went to the bank , there were not an order for a bank card to b issue? On top of that the manager snap at me saying , ,,"I don't know I wasn't here"???
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February 2023 by Stan Ziegler
Only a one because you can't give a zero. I have spent 9 months trying to setup auto payment of my business cards. Imagine having over $200,000 in a checking account and they are unable to pull the money to pay the $1200 owed. Sad.
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October 2022 by Martin Sheffield
Run, don't walk, from these guys. They went from so-so as SunTrust to just plain horrible as Truist.
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October 2022 by El W
worst service ever had. I have account in TN and people are professional and friendly here. When we started the business in Panama, I chose them again. But things are such different! Staffs are rude and don’t know what they should do. They keep having me back to branch because every time they’d miss some documents. Their credit card application center don’t have people to translate for non English speakers and they do not accept their families to do that. Awful!!!
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September 2022 by Brandy Moore
Absolutely the worst bank I have ever dealt with especially with a business account. Don not recommend . It was ok when it was just SunTrust.
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September 2022 by Steven wampole
I hate a bank that charges to cash a check thats is written from there.. thieves!!!
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June 2022 by Reed Harris
Employees are nice but easily the worst branch I’ve witnessed. Either they don’t have what I need, or it takes a half hour to get it done. Corporate has really done these employees dirty. Only branch in town and it shows every single time I’m there.
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April 2022 by Theo Smith
When it was SunTrust it was amazing. Now that it's trust it is so bad. Friday afternoon 1 teller working drive thru 1 working lobby. Long waits customer service is not bad but staff up on Paydays. Should not have line to the door every single day. Please go back to Sun Trust
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April 2022 by Sarah Hinson
Always a long line inside and now they refuse to accept cash deposits. They will only use one teller inside even though there are six openings for tellers to bring the line down. I only go here once a month as my landlord banks here, but I dread it. Every. Single. Time.