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February 2024 by The Constitution
Walked in. Two people in line. No information on when they will be with us. Poor Service ! Time to pull these authorized retailers.
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February 2024 by Elizabeth Perry
Super helpful and friendly
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January 2024 by Dustyn Spengel
Easily set up a phone plan and got my brand new s23 ultra. No complaints as of now. Only writing 4 star because I had to suggest starting my own plan rather than paying $700 to get a new phone. Got my own plan and new phone for $120 OTD.
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December 2023 by mpbiii
Saul is the Man!!!
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December 2023 by Sage Hudgins
Wouldn’t let us get home internet here, said it wasn’t possible… yet we went to another location & got it easy.
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October 2023 by Robert Gibson
Staff were really friendly and helpful with my questions. Chase was knowledgeable and efficient when helping me. I will continue to frequent this establishment.Second visit and Brandon from Texas was awesome. He helped making the phone transfer east. And Dante was just as nice assisting me also.
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October 2023 by Jim Boggs
I should have done my business with Marianna.Not impressed at all with this store
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August 2023 by Ellen Stinespring
Awful, no other word, other than four letter words to describe these employees at this location. I have put this off for a few weeks so i could cool down, but I still have to speak my mind and warn anyone reading these reviews. If I owned this branch I would fire them all, and start over with some people who speak and understands English. I had unfortunately found myself in a position of needing to call many times, and go in person about 3 to 4 times, always with no results no matter who I spoke with. Apparently there are 3 different managers, but I wouldn't believe anything I was told at this point. Went down the road to the other 23rd st location and had the polar opposite experience. Stay clear of this particular branch.
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August 2023 by okey stinespring
My wife got our family 4 phone lines and had the most horrifical experience. She is Philippina, and is in no way prejudice of any other nationality, but this place has only foreigners working here who are prejudice if your not of their Hispanic decent, and totally incompetent. I'll stop here before I go off. Just go to the other location on 23rd st and tell them you don't want an experience like you get at this location and they will explain that they are a corporate store unlike this one which is an independent branch, they will take great care of you at the 504 e. 23rd st location.
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July 2023 by Cathy A Pledger
Personnel was EXTREMELY helpful and PATIENT with me ☺️ Whole House WIFI only $50/mth - W/NO CONTRACT
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July 2023 by Anthony C.
We switched from Verizon abojt 6 weeks ago. Coverade is better and customer is outstanding
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July 2023 by Chasiti Jones
This store should be embarrassed of how it treats it's customers. There are no open/closed times listen on the door. My husband and I pulled in moments ago and the door was open. As soon as we walked in the guy behind the counter yells at us that we'd have to leave as they were closed he was finishing up the last customer. No I'm sorry. No can I answer a quick question just a rude attitude. And there was another worker walking around putting things on shelves. There was really no excuse for the attitude. We had a quick question to ask as we are already customers. Lucky for them. If I had of been changing I'd have not picked T Mobile after the rude encounter.
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June 2023 by Erik Donu
Customer service needs to be friendlier and more helpful looks like some times they don’t know what to do and just say whatever comes to mind
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May 2023 by Sylvie Naar
Excellent customer service. We were there Saturday May 13. Quick and efficient.
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May 2023 by Rena Shaw
The Tyndell location had just what I needed in stock unlike the franchise on 23rd st.
