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October 2025 by Richard Ogburn
Horrible customer service! They take your money for overnight delivery, and don’t deliver because they have experienced flight problems. No offer for a refund, or an offer of how to fix the problem. Just sarcastic young people who refuse to accept responsibility . DON’T TRUST THESE PEOPLE WITH YOUR MONEY OR VALUABLE DOCUMENTS!
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September 2025 by Tshomba Johnson
Ashely the notary was awesome! Great customer support in this Location!
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August 2025 by Dawn Wilkinson
Jasmine went above and beyond to help get the equipment returned while making sure her fellow employees were helped as well. She went above and beyond. The entire staff was pleasant and helpful
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August 2025 by Jo Honeycutt
Jaz was so personable and helpful! She met me with a smile, worked quickly and provided amazing customer service! This will be the only UPS store in Panama City that I use moving forward. Why mess with PERFECTION?!
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June 2025 by Rick Campbell
The best and friendliest customer service I’ve seen
Highly recommend
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May 2025 by genuine Browning
This is my main go to ups store as a notary and small business owner I have been using this location for years and the service is totally rewarding and highly top tier
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April 2025 by Mike Owens
Extremely poor service and follow up. I will never ship at this location again. I recommend using the UPS store on Navy Blvd they care and provide better service.
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March 2025 by Steven Golding
I have dealt with the store for a long time and I don't think I've put a review in here if I have it's been long enough to have forgotten. Every single transaction with the store has been excellent and it reflects on the management and ownership of the place. I would highly recommend you use them for any and all needs that they could provide to it would be well worth your time and investment.
As a side note it probably would even be a great place to work for somebody looking for a position that's in that area. Great work environment obviously reflects upon the feelings of people such as myself that are More than satisfied with this location.
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February 2025 by Julie pike
The employees were so generous in helping me today. It was a fabulous experience. They were so friendly. We had a great conversation and some belly laughs.
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February 2025 by Lane Gainey
I have to ship items OFTEN. In all the places I’ve visited, this is, BY FAR, the best UPS store in the nation. Every single time I walk in this store, the staff greet me, assist me, are knowledgeable, work incredibly fast, and make shipping items (which is no one’s favorite thing to do) a great experience. I’ll never use another store if I can physically get to this one. Kudos to a great team.
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September 2024 by J W
Here are two unsolicited lessons for Panama City locals:
1: The UPS Store on 23rd St: The employees here are fantastic—an absolute breath of fresh air.
2: Xfinity: Money-hungry and horribly managed.
To truly appreciate how fantastic Cathy and her team at the UPS Store are, you need to understand the drama and stress we put them through right before closing.
First off, I need to be immature for a second. I would rather burn my dominant hand to a crisp than work with Xfinity again. Xfinity is like that stupid LEGO you step on because your child left it on the floor. If Xfinity were a movie, it would be Sharknado 3. Xfinity is that moment when you sit down for a Zoom meeting, but your laptop updates for an hour without permission. If Xfinity was a car, it would be the Pontiac Sunfire. I’d rather listen to Cotton Eye Joe on repeat for 3 days than spend an hour with Xfinity Management. Xfinity is as useless as wisdom teeth and just as expensive.
Now enough of the theatrics, here’s what happened. We canceled a bulk account and were told we needed to return equipment for roughly 200 homes. Bulk accounts are managed differently so we communicated with the Bulk Department and an area manager, who both told us we could return the equipment to either the Xfinity Store or by UPS. I asked for the best way to get an actual return receipt and was told the store was the best option. Given my terrible experiences with Xfinity over the years, I was prepared for complications.
Instead of taking all 200 homes’ worth of equipment to the Xfinity Store, we showed up two hours before closing with 25 homes’ worth. This was about 77 pieces of equipment. We bagged each home’s equipment separately and logged it on a spreadsheet. The store employees were shocked and initially told us we couldn’t return the equipment there and would have to take it to UPS. After showing them the emails that instructed us to return it to their store from their company, they started accepting the equipment. We unbagged each unit, made sure it was scanned, and threw it in a box. We got through about 20 bags (maybe 60 pieces of equipment) when the manager came out and said they could no longer accept the equipment because it would drop the store’s numbers.
So, we took our box and went straight to UPS. We arrived about 30 minutes before closing with an extremely unorganized box of equipment and a very stressed attitude. When I say very stressed, I mean that we were one wrong blink away from angry crying on each others shoulders in public. Cathy and her coworker didn’t make us feel bad and were super understanding about the overwhelming mess. They could only process six devices at a time and patiently waited while we reorganized them by home so we could easily track everything. They also dealt with us randomly checking the total number of devices every few minutes to ensure we didn’t miss anything. Cathy had a homecoming game to attend for her kid but waited after closing to make sure we felt comfortable with the return. Super thankful for the team at the UPS store on 23rd.
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September 2024 by Joe Spedale
Nice employees. Always helpful. Met the owner! What a great guy! We were there getting measurements and doing a Metterport 3D virtual tour/floor plan.
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August 2024 by Nan Francis
Rachel has helped us twice and has gone above and beyond to give great service and assistance with a gleaming smile. Best experience yet at The UPS Store!!
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August 2024 by Jordan Rash
I seen a tall blonde employee by the name of Rachel I'm pretty sure pocket some money from a register..she was a bit rude to me and the other employees very passive aggressive..negativity don't get you anywhere she looks high as a kite...wouldn't be back again with that kind of people working at this store..cleaner people can definitely make a change so disappointed last year when I came in this store everyone was so positive and clean...what happened.
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August 2024 by J Mercer
Worked with Kelly and Heather and was very happy with their customer service!
