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January 2025 by Jeff Nelson
Went in to open an account here today. I have a second home here and I wanted a location that I could utilize here and at my other home. Thought 5/3 would be a good option. Went in and a teller/CSR told me to have a seat and someone would be right with me. After 10 minutes a well dressed lady came over and asked if I needed help. I said I wanted to open an account and she said it will be a while. She proceeded to go to the counter and talk about getting me some help to open an account. Nobody certainly jumped at the chance and I finally got up and walked out. She said someone can help you….I just kept walking. You spend all of this money advertising to get people in….I’m the type you want. Customer service is a thing of the past. Home office wouldn’t be too impressed. I certainly wasn’t.
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February 2024 by Skyler Borg
One, if not one of the worst banks in America! Your money is NOT safe here. Even with fraud proven by local law officials, you still will be screwed. They do not value you!!!, they will let fraudulent activities be justified. STAY AWAY!!!
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October 2023 by Zepherince LeVasseur
Megan was very helpful and kind. Thank you again for great customer service!
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July 2023 by Google user
I have never left a bad review at a place before. I opened my account in March and it's now almost June. I was told I would get a $250 dollar bonus and I still have not recieved it. I have made about four appointments in which they say they will resolve it but nothing has changed. I had an appointment over the phone today and no one called. I figured they were busy so I called them 45 minutes later, only for no one to pick up. People I know who have signed up after me had recieved their bonus months ago.
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July 2023 by Milo Lopez
I have never left a bad review at a place before. I opened my account in March and it's now almost June. I was told I would get a $250 dollar bonus and I still have not recieved it. I have made about four appointments in which they say they will resolve it but nothing has changed. I had an appointment over the phone today and no one called. I figured they were busy so I called them 45 minutes later, only for no one to pick up. People I know who have signed up after me had recieved their bonus months ago.
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March 2023 by Greg B
Andrew is excellent! He's helped us a couple of times with notary items. Pleasant and competent!
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March 2023 by Lala C.
Very friendly knowledgeable staff, walk in or drive through options. Later hours for after work access.My pup loves the drive through treats, thanks!
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August 2022 by Bill Kramer
Non friendly bank features fr C. Crd payments and cust serv!
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February 2021 by Livin’ la Vida Local
I have been with 5/3 for years. I enjoy them as a bank because they have bank accounts that fit my unique needs without hidden fees attached. This branch in particular was a great help when I moved back and opened accounts here. There was an issue when I was initially opened the accounts and the branch manager at the time was very quick, efficient, and kind with solving the issue. Every time i go in their it is an easy and relaxing experience. Not busy. And staff is always nice and knowledgeable.
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July 2018 by Deborah B.
Just because they offer you a promotion,does not mean that they will honor it.Happened to me and if you read consumer reports not unusual
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February 2018 by Matt F
I am always greeted when I go to the bank and I like the hours that they are open at my branch. No one tries to sell me other types of accounts etc which is why I will open other types of accounts in the future. My experience at this bank is very positive.
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December 2017 by Matt Felice
I am always greeted when I go to the bank and I like the hours that they are open at my branch. No one tries to sell me other types of accounts etc which is why I will open other types of accounts in the future. My experience at this bank is very positive.
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August 2017 by Dennis Massie
Betty and Vanessa treated me and done more for me in first 5 minutes of opening my accounts than my Previous Bank done in years. Thanks
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August 2017 by Dennis M.
Betty and Vanessa treated me and done so much for me in the first 5 minutes of opening my accounts than my previous bank done in years. Thanks B and V .
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August 2016 by James Conley
Over all one of the best banks we have used in our lifetime . however in the last year this spot is all new faces and sorry to say they dont take the extra step like all the old employees did miss the old people there . they always took care of us.
