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October 2023 by Alexandre Moreira
Bad experience!!! They tried to chime me additional $$$ for fuel and the tank was full. They also tried to charge me for a clean service but the car was not dirty!!I spent more than 30 minutes to return my car….try another place!!
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October 2023 by StylzN Couture
Devi at Avis Pembroke Pines was very helpful. Great customer service and very pleasant. Best Avis in Pembrokepines
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August 2023 by Rob B
Upon arrival, the vehicle was not clean- nasty, filthy and dirty. I was given gloves and disinfectant wipes to clean inside of the vehicle of human hair, dirt, and sand- inside was terribly dirty. Overall, the car was filthy and dirty, both outside and inside. I was terribly disappointed and unsatisfied with this rental. I’m sure you can do much better than this Avis.
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August 2023 by Gail Earle-Drue
When it comes to pick up services the agent is awesome she always pleasant and accommodating but my issues has been with over charging me for the toll when I have my own SunPass that I use all the time but have been charged on my last five rental and it’s not being refunded
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July 2023 by Ruben Mendoza
Worse experience at a rental car company, if you have a reservation, they are not going to have anything ready for you. They only say sorry and they send you to another location which is going to be twice the price, the worst staff ever, super rude, they treated us jus like garbage, totally not recommending this company, go to enterprise
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July 2023 by Maite Figueroa
Terrible service. Don’t even bother! We had reservations to pick up a car at 4pm only to see they were closed. We had to wait for an employee to finally show up to be told they don’t have any cars available. What is the point of a reservation then??We drove to this location all of the way from Gables bc this location made the most sense for us. Waste of time.DO NOT COME HERE OR TO ANY AVIS LOCATION.
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June 2023 by Monik Monik
I usually don’t write reviews but my experience with this location was far beyond disappointing. I reserved a vehicle more than a month in advance and when I came to pick up the vehicle they didn’t have it or one similar to what I reserved and I also prepaid with my reservation. I guess paying and reserving in advance means nothing to this location. After waiting over an hour I had to cancel so I could receive refund. I would give this location a 0 but it’s not an option.
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June 2023 by Lukkee Chong
The staff (Devi?) was as helpful as they could. However the vehicle I had reserved was not ready resulting in a two and a half hour wait and a trip to another location to get the vehicle. Management of resources/availability of vehicles reserved days before is essential for a car rental company. I will not be using Avis in the near future.
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June 2023 by LG Pompous
Ms. Davie was extremely polite, friendly, and helpful. Best service thus far while renting a vehicle . I have found a new home when it comes to renting a vehicle. Thank you Avis and staff.
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May 2023 by Phyllis Taylor
Terrible customer service when I arrived to pick up my "RESERVED"rental.I was told that their was no availability of cars. I waited almost 3 hours and finally a customer returned a car that was offered to me. No car wash no cleaning of the inside of the car. I was given the key to go in a crowded Mall parking lot to find the car. I had to go back inside for the representative to help me locate the car. It took her a while to assist me to find the car again in a crowded Mall parking lot.The car was damaged and very dirty inside.Passenger seat had a yellowish color in it.I did not accept the car and rented a car from Avis/ Budget several miles away.This establishment is located in Pembroke Pines Lakes mall. The staff member was very rude and highly unprofessional.Advice- Run away from this Avis Rental location.
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March 2023 by AMN
Availability, upgrades, variety - greatnegative comments - the vehicles are not cleaned upon return. Once as I waited, I was given a vehicle that was being returned as I stood there. I was given disinfectant wipes. Another time, I was given a vehicle that in the contract, showed to be full, but when I picked it up, it had just over half tank. The vehicles are not cleaned nor washed.
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March 2023 by Marcela Howard
Car had Problems: Smelled like Urine, representative told me to open the windows the smell is the cleaning product they used. The smell never went away. The oil light kept coming on. I explain this to the representative and she told me the oil change was just changed and they didn't reset the system kept beeping. Tire was low on the passenger side. Had to stop three times to put air in the tire. requested XM radio and Map service in the car and neither the radio nor the Map service worked and charged for it. turn out the service was not connected by Avis in the Car.when dropping off the car. I explained what happen and they told me to contact Avis. They couldn't do anything..
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March 2023 by Jose Corilloclla
The office open late, it was supposed to open at 8:00 am so I can pick up the car and agent arrived at 8:20am, not the first time, always late and lies about being closed. Vehicles are dirty upon receiving them with articles from the previous renters. Horrible servicr
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February 2023 by Arianne J.
If I could give 0 I would!! DO NOT RENT FROM HERE! Terrible customer service and waited forever to get our rental! As we were waiting literally had 5 people be helped before we even were given our rental! I had to ask where the car was, as we have to get to a work trip!! We had a reservation time for 11:45am and as I write it is 12:20om. Just don't do it, find another place.
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February 2023 by Marlaine Mance
I had to open a case report with Avis. No inspection prior to giving me the car. The keys that had just been turned in by the customer in front of me in line were given to me. The car was dirty (pet hair) and the low tire pressure light was on. My husband asked Davi about this and her reply was that there were no more cars; no offer to clean or inspect the car. I think they have very few vehicles that they flip between customers. Thankfully, another rental location not far away on Pines Blvd.offered to clean the car for me and put air in the tire.
