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March 2024 by Dani Ruiz
Highly recommend
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March 2024 by Jorge Alexander Ledezma Salazar
Excelent service and tanking care of my pet. Thank you
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February 2024 by Randy Diaz
Wait a bit because my wife didn't want to drop off.
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January 2024 by Luniya Moctezuma
My go to vet for my babies- I have been taking them here since day one and I love the staff. Clean and quick service
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December 2023 by Dixili Cayon
My little baby girl has been coming to them for 3yrs and I have never had a problem. They are carrying and informative with any worries I may have.
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December 2023 by Suyapa Rodriguez
I have had a wellness plan with Banfield since my dog was born. It has been 6 years now. I tried this year to schedule dental work several times which the plan covers and they cancelled on me not having the doctor available to do so last minute. I wanted room service and it is always "drop of the dog" and I am not happy with that as the last time I did that Max was scared when I picked him up. I now received a call from collections trying to collect on money since I have used the service and gotten my money from it, the lady said I got about $1500 worth so I should be able to pay for the service. But I have not gotten all that the service offers completely but she said apparently if you get some it should be fine because it's not in the contract. Being a long time customer, I do not understand why this is how you treat people. The person who sold me the plan did say if not satisfied let us know which i had and then all of the sudden this is how they treat you. It's not a good place to go, better off getting pet insurance, before I recommended this plan now I let you know it is not worth it. Customer service and treatment of customers is not good. Also read the contract very carefully as it's not always what they tell you it covers apparently.
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December 2023 by Gustavo Jaramillo
Simply keep your pets away from this place. Not a fan of Banfield anyways but other facilities provide decent service to your pet. However this one in particular is by far the worse. I have 3 dogs and all 3 are terrified of that place. I take them to other vets or animal hospitals and they are ok, not thrilled but calm and stable. However, every single time I take any of them there they get super stressed out, anxious and aggressive. 3 dogs all different breed can’t be wrong. If you must stick to Banfield, any other location is a better choice. Like the one on West pines for example is a great alternative.
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November 2023 by Roberto Pizzica
The WORSE pet services I ever had they cancel your appointment 20 min before, and “MAKE YOU” drop your pet, for a simple rabie vaccine to keep your pet in a cage for 6 hrs
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October 2023 by PrettiRedd “PrettiReddBone305”
We have been coming here every since we got a dog. They have been our go-to for all our dog needs. We recommend them to everybody that has animals. They take their time when it comes to helping us and giving us the right information when it comes to our dog. He is now 5 months old, and he has been coming here since he was born, and we will continue to bring him here. Great staff and great hospital!
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September 2023 by Anna Skudzienski
The staff are professional and kind, with that being said double and triple check your appointment with them. Overall the care and detail for your pet is great.
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August 2023 by Anna Skudzienski-McPherson
The staff are professional and kind, with that being said double and triple check your appointment with them. Overall the care and detail for your pet is great.
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August 2023 by configuracion world
Terrible service and they lie to you with the prices, they invent tests for you that if you say you don't have the budget. they proceed to not provide the service your pet needs.
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July 2023 by Evelyn Lopez Acosta
TOTAL SCAMReceived a notification that my dog had a hospital visit when in fact my dog was last seen 11 months prior. When I called and spoke to a manager I was given a ridiculous excuse that someone must have been looking into my dog's chart and that is why it showed he had a hospital visit. Absolutely ridiculous and unethical. The following day (07/2023) I canceled the monthly plan I had through Banfield. Only to find out that yes the plan will be canceled immediately, however, I will need to continue to pay the monthly payments for another 12 months. So essentially, my dog last received services 08/2022, plan canceled 07/2023, but I will have to continue to pay monthly payments through 07/2024. This is an absolute scam and incredibly unethical!!!!
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July 2023 by Guillermo Ramos
Good experience being for first time. Good medical team.
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July 2023 by Evelyn L.
TOTAL SCAMReceived a notification that my dog had a hospital visit when in fact my dog was last seen 11 months prior. When I called and spoke to a manager I was given a ridiculous excuse that someone must have been looking into my dog's chart and that is why it should he had a hospital visit. Absolutely ridiculous and unethical. The following day (07/2023) I canceled the monthly plan I had through Banfield. Only to find out that yes the plan will be canceled immediately, however, I will need to continue to pay the monthly payments for another 12 months. So essentially, my dog last received services 08/2022, plan canceled 07/2023, but I will have to continue to pay monthly payments through 07/2024. This is an absolute scam and incredibly unethical!!!!
