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March 2024 by Add-xino
Very friendly and professional staff, good workers! ?
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September 2022 by Станислав Адвокат
(Translated by Google) great service, everything is fast. many thanks for the super professional help from Ivett Gonzalez she is 10 and 10. great service, everything is fast. thank you very much for the super professional help of Ivett Gonzalez she has 10 and 10(Original)great service, everything is fast. many thanks for the super professional help from Ivett Gonzalez she is 10 and 10. gran servicio, todo es rápido. muchas gracias por la ayuda super profesional de Ivett Gonzalez ella tiene 10 y 10
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April 2022 by Luisana Chirinos
As I first entered here I was greeted and everything was going smoothly, however, there was a banker which named is ANDRES LATORRE who caused the most uncomfortable experience for me, he assumed what he thought was okay, he denied me at first the right to be a client, and also was talking about my information as if I couldn’t hear him. If it weren’t for the manager which was the nicest person I couldn’t have done everything and lost my time completely.Just a PSA for everyone, when you go to this location ask for another banker other than Andres Latorre! He will be disrespectful and will not have accurate information about the bank.
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March 2022 by Manuel Lopez
I give Maribel Nieves 5 Stars for her customer service and how she handled an irate customer(me). Bank of America makes it very difficult to do business with them. They say it's standard industry processes but the other company involved in this matter said that they have never experienced these challenges with any other bank. Looking for new bank now...
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October 2021 by Maxine Lopes
Someone greeted me when I first walked into the bank. There was one person ahead of me, and the teller promptly took me when that person walked away. There was no one else there in the lobby. I would go back.
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October 2019 by Rich L.
I am writing this review in response to a very unprofessional incident involving my 81-year old mother which occurred on October 24, 2019 at the Bank of America ("BOA") branch located at 80 S. Flamingo Blvd in Pembroke Pines. My mother went to the branch to cash a BOA check. The teller who processed the transaction failed to return my mother's drivers license and BOA credit card which she had provided to the teller for identification purposes to complete the transaction. The teller handed my mother the cash in an envelope which my mother assumed also contained the two forms of identification that she had provided. When she arrived home she noticed that her identification was not in the envelope with the cash. She promptly attempted to call the BOA branch and after many transfers, reached a call center representative who indicated that her IDs were not at the branch and told her that she had misplaced them. Since my mother does not drive and relies on public transportation, she was unable to return to the branch until the next day. When my mother returned to the branch the following day, the BOA greeter advised that if the IDs were left at the branch that they would have been stored in a secure, locked safe. At my mother's request, the greeter checked the aforementioned locked safe and told her that her IDs were not there and did not offer any additional assistance. As she was standing there, my mother noticed the teller that had processed her transaction the previous day. My mother approached the teller and explained the situation. Upon which, the teller stated that the IDs were located at her station and appeared to be in plain sight. Had my mother not approached the teller herself, she would not have found her IDs. My concern with this incident is that my mother's personal information, highly sensitive personally identifying information was left in plain sight presumambly breaching the protocol that had been explained to my mother by the BOA greeter. No apologies or admitting of fault by the bank! So much for customer service. DISGUSTING and UNPROFESSIONAL!
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October 2019 by Andrea B.
I came to this branch to open up an account and to also ask about some other accounts I have with B of A and I received excellent service. Both the banking representative and the bank manager were very patient with me and answered my many questions. They even made suggestions to me that would be helpful with my banking needs. Overall a very positive experience here.
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October 2019 by Finding Q.
It's bad enough that Bank of America has no drive-thrus to where you have to go inside of the branch to make a deposit and wait in a long line of people with only two or three tellers at all times. Today upon going to deposit business checks into vendors accounts I had to deal with the sour face of Gabby at the window. I've never seen somebody so disrespectful to clients as this unhappy woman is. She speaks to clients so disrespectfully. I was extremely irritated to see how she was speaking to the elderly man before me. When I walked up to the window I said loudly three times good morning to her, which she chose to blatently and rudely ignore. She then decided to discipline the client at the window next to her because he was unaware that the teller was new and could not do any transaction besides deposits. This nasty woman SHOULD NOT be in customer service whatsoever!! THANK GOD my company d my family does not bank with bank of America. Some of the nastiest unhappiest people work at these banks!! As I write this review I am at MY bank - WELLS FARGO where they greet you with a smile and actually say good morning to you. Tried to contact Nadine small regarding her lousy employees bad attitude, no shocker she does not pick up her phone so-called 8 times! Lousy LOUSY bank!!
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September 2019 by John C
Tellers are not freindly
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August 2019 by Lee D
First time at this location 7/29/19. Teller appeared angry 😠Didn't greet me with a “Good Morning “ just kept counting $ while I waited for help.
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July 2019 by David Bleigh
Great service from the staff. Very good advice
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June 2019 by David C.
It's almost not believable how Bad the service is here. Pathetic. BofA is a crap bank to begin with but this branch is a joke....
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May 2019 by Yunielbis Zayas
All staff on this place should be replaced. nobody takes care of you and you have to wait more than a hour ,with only 2 place in the place . incredible that bad service .I'm client of Bank of America for 15 years .Wow
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May 2019 by Erik Orue
They created some rule stating a non customer can't cash a check for more than 3k. Avoid this branch
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May 2019 by Doug D.
Disgusted with this place. Attempted to do a HELOC, have 820+ credit scores, very little debt, well beyond six-figure income, extremely well versed in loans with several done in the past, and asking for a modest line of 70k credit (under 60% LTV) and was denied due to a technicality with the condo association I'm in. They drug me along for 2 months with miss-communication, lies about rates and amounts, forced me to spend money to secure components in anticipation of the loan and in the end denied em for something this office should have been fully aware. There are 13,000 condo units 2 miles from this office, and for this staff to not be aware of this technicality can only mean they were pushing me through as "a number" to benefit themselves and that office. BOA should be embarrassed and ashamed for what they put me through. I've been a customer at this branch/bank for almost 20 years. Now reevaluating... Disgusting.