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December 2024 by Yoviel Rodriguez
Horrible service!
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October 2024 by Rosmery De armas
"I had a frustrating experience with Wanda while trying to open an account. Despite presenting all the required documents, she insisted they weren’t valid and refused to proceed. I explained the situation multiple times, and only after she called the manager was the issue resolved, and I was able to open the account. Wanda never apologized for her mistake, which was disappointing. Good customer service involves genuinely wanting to help, and unfortunately, that was not the case here."
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August 2024 by Fernanda Perez
I went twice to open an account and it never happened. They never had time.
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November 2023 by Alicia Jay
Based on my recent experience, I will not be banking with Chase again. I went in on a Saturday at 12 PM…I asked the lady if I can open a checking and savings account and she told me to wait patiently and somebody will take care of me. There were only 2 bank tellers and people in front of me waiting for their appointments. A couple minutes later, a bunch of people walked in for notaries and one of them was complaining that they needed to get the situation done now and that then couldn’t wait for an hour. The manager allowed them to skip the line and took care of them simply because they were complaining…so I guess if you want something done, then you need to yell and harass the employees. Because of this, after I waited an hour and a half for assistance…she then tells me that they would not be able to help me today and I can schedule an appointment. The manager did tell me to try making my account online, but when I did that it told me that I already was a member and I needed my account number which I obviously don’t have. So when she asked me again to do it I told her what happened and she assumed that I was doing it wrong, even though I wasn’t…so after I tried signing up online again and it told me the same thing, I decided to walk out. I was very patient and polite with everyone there and I can’t understand why they would even tell me to wait if they knew nobody was gonna help me. Unbelievable and extremely disappointed.
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September 2023 by G Troop
Worst chase in the area the outside ATM Never has cash and Always has computer errors, Only 1 ATM on the inside with the same consistent issues if you go inside to be helped by a teller no one welcomes you or tries to help you would give them zero stars if I could where is your customer service? please help this location out!!
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August 2023 by Tejendra Singh
Greet location good service
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June 2023 by Jose M Igarzabal
They have few customers, they take a long time to serve "LOOK FOR ANOTHER BRANCH" ?
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June 2023 by Jack Limoza
Calling this branch, no one picks the phone!
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June 2023 by Krishna Gupta
Worst staff.
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April 2023 by Elvis Rocha
Wanda Davila helped us open our business account and was super helpful. She's truly awesome!!
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March 2023 by J Limoza
Calling this branch, no one picks the phone!
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December 2022 by Ignacio Vega
Not customer friendly and they don't listen. I withdrew my funds and deposited at Capital One, much better service.
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November 2022 by J L
The first time I went, a teller disrespected me and talked down to me from the moment I approached her. During my cash withdrawal I asked if she would be kind enough to count the money in front of me. She said, "no."During my second visit I had a different teller but the experience was almost as bad as the first. Typically I'm a person that informs management of serious problems. Unfortunately during both visits I was too busy to complain so I wrote this review.This particular Chase Bank allows its employees to disrespect customers. Judging from reviews of other customers, this branch is in need of better management. At present they don't care about you or your money.
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July 2022 by michael ajo
Garbage bank. Walked in to add someone to account. 5 employees inside of branch only 1 banker. They could not provide any service. So basicly a building with 4 ATMs, and an over booked banker.
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June 2022 by Losa “morena” C
They are simply the best!
