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March 2025 by Jake Love
Both employees inappropriate and not respectful
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July 2024 by Shobha
They always seem to be understaffed. There are only 2 teller windows (with usually only one teller) so be prepared to stand in line for a long time.
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July 2024 by Khadine Mitchell
I tried calling the local branch several times at various hours to find out if their ATM is actually working today. The phone rings and rings no matter when you call. They are so unprofessional here. I always have to go to a different location even though I live 3 miles away. So frustrating. Then when you go in person, the attitude is so negative. They treat you like you're bothering them if you walk through the door. I don't even like to go inside anymore.
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November 2023 by patrizia pesce
This branch is the best in the area, we came here after 2 other Chase branches turned us away because they were too busy to open a business accountWe almost went to another bank the only reason I wanted chase is because my personal account is with chase otherwise i would have taken my business else whereThank you chase at Silver lakes located at 180th Avenue and Pines BlvdFrom the moment we walked in where the guard opened the door for us, to the greater that checked us in, to the branch manager that helped us, to the moment we walk out, you provide excellent customer service!!!You are the best!!!!
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June 2023 by Jorge Andres Gaviria
Management in this location is the worst i have ever seen in a bank!!
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June 2023 by Andres Gaviria
This branch is just awful
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April 2023 by Sarah Mendez
Shame on the management here at this Chase bank. No one that works here seems to understand basic customer service. Cashing a check in drive thru takes 30 minutes. The woman who works the drive thru is so incompetent and has an attitude. Check your transactions carefully before leaving… these people make mistakes and don’t know basic math!
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April 2023 by Natalie Ocampo
why am i waiting to deposit a check in the drive thru with only one car up front i’ve been in the same spot for over 40 minutes
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February 2023 by G M
I opened an annuity at this location with Daniel Alvarez, he did not disclose the penalties associated with this annuity. He does not return calls once you open an account. Stay Away from this branch.
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December 2022 by Lamel Lattimore Sr
Long line all the way to the entrance door of bank , one teller handing transaction, Bank manager very nonchalant when I brought the issue to his attention, terrible customer service!!!!!!!
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December 2022 by Sharon F.
The most disrespectful institution! I've been a Chase customer since before it became Chase. I came into this branch simply because it was closer to work, only to be questioned by a teller, who called a banking rep who also questioned my having to deposit a check from my insurance company. Making a joke about the validity of my check and of me as a reliable customer. THE NERVE! I'd be embarrassed to work at this branch and be represented by such unprofessional and ridiculously biased people. Fortunately, I left and headed to my regular Chase where I was treated with the usual respect by professional people and welcoming environment!
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November 2022 by jorge gaviria
Management in this location is the worst i have ever seen in a bank!!
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October 2022 by j m.
chase at 184 & pines Blvd Pembroke Pines, FL. Horrible experience. I pulled up to drive through, and handed teller (male) $300 cash and my bank card and clearly said I wanted to exchange what I had for 50 dollar bills. He said I needed to fill out a deposit slip and as I did not have my account # with me he said he would look it up and then had me sign the dep slip.He disappears, appears and he then wanted my Id(license). he came back and handed me my Id, card and receipt for my deposit?????? puzzled, I started all over again. A new withdrawal slip, & bank card, he disappears again, comes back and again wants my license, disappears and finally hands me my 50's . I said I don't have this much hassle at any other branch. He says this branch has different rules. Dumbest, worst hassle for a simple nothing transaction!
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September 2022 by Curtiss W. Epps
Personel is great and quick to help customers.
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June 2022 by Fuji Obaid
Terrible customer service, from a teller Natalia.. wouldn’t consider opening an account…
