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December 2023 by Camilo Y.
Horrible Bank and Customer Service. Everyone is old cranky extremely rude and mean. All the older ladies treat anyone under 30 as pieces of trash. The whole staff need to be replaced especially Ms. Laurie Lynn Jackson and her bank teller Maria Sousa. Completely discri
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November 2020 by Alvaro Delgado
No longer here
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February 2020 by Ezequiel R.
Branch in Pembroke Pines makes you wait forever for no reason. Bad attitude, horrible service. Laziness at it's finest. Makes me want to cancel my 7 accounts with the bank.
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December 2018 by Gloria A.
This is the worst citi bank every you will sit here for ever I sat here for over 2 hours and there was no body here to work this place is horrible and it made no sense you even waste your time coming here because they work on there time and do what ever they want to do
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November 2018 by Michelle F.
I waited over an hour with three other unhappy customers to open a new account. They are understaffed and do not accept appointments. No updates on a wait time either. No acknowledgement. This is not a good way to start off a new customer relatoo1. I always try to look at the bright side....Citi Bank has some nice customers. I got to talk to quite a few while waiting here. When I finally did open an account, Yesenia was very cordial and helpful. She is awesome!!!
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November 2018 by John C.
Your bank smells like mildew. Your customer service sucks! It doesn't take forever to create one account, so don't have me sign in and then tell me that new accounts is by appointment only!
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November 2018 by Giancarlo D.
A joke!!!!! The tellers are fine I'm not even sure if anyone else that works there is professional enough to understand what customer service means the manager or the guy who is "directing traffic" is trying to resolve a problem for me by telling that he can not help me because there's not enough time to do what I want to do ( process a loan ) but I have to wait behind one couple that all they wanted was some checks.... told me to put my name on the list that's not even there (get it together) then after leaving work early because I wanted to make sure everything goes smoothly and get to the branch an hour and a half before they close I get told that it's too late because the branch closes the only solution is to come tomorrow morning not that it's their fault that I'm going out of town tomorrow but why should I be penalized for coming an hour and a half early for what was told to me on the phone that was a 30 minute process if that... I feel like 1 star is too much because it's unprofessional it's not staffed accordingly and the atms are inside so wouldn't even be able to use the atm outside like any other bank in this country... this is just ridiculous been in this branch 2 hours and cannot resolve one issue all I can do is take "suggestions" because they can't help... HOW CAN MY BANK NOT HELP ME?!?! Just doesn't make sense the point is to feel comfortable and important to where you keep your money and they make a good case to move banks... thanks Citi bank for nothing but wasting my time and making me leave work early for nothing.
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March 2018 by Joel L.
This may be the worst bank in the history of banking. In adequate staffing, long lines, management that says there is nothing they can do. She might Google review for further details. I can only thank the good Lord above that I am not a Citibank account holder. And anyone who goes to this branch and continues to use Citibank, will have to shut up. Or they are simply masochist. Area manager does not return phone calls. Any reviews about one or two stars is either a liar, a bank employee, or a unicorn like person who simply stumbled into an up seeing amount of good luck.
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November 2017 by Jamie J.
Bad service, wait for hours try to open new account . They don't care about you, I finally decided go different bank. Terrible customer service!!! Waste my time!!!
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November 2017 by Serena B.
I am a customer of Citibank for the last few years and this branch is the closest to my house. I am appalled to have been sitting here for an hour already waiting on someone to help me with my account. The two gentlemen that were here prior to me left already! When i approached the counter to see what the hold up is, BOTH tellers exclaimed to me how they were "sorry" yet their lunch breaks have started!!! Furthermore when i asked to speak with the bank manager they kindly let me know how they're "on vacation "!!! I am STILL sitting here waiting, and yet i can see two other women in their offices NOT assisting anyone!!! This is beyond unprofessional and I'm seriously considering closing my account due to the inconvenience and unprofessionalism !!!
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August 2017 by Lenny Mujica
ATM at my local 7 11. Free access for my bank card. What's not to like?
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January 2016 by Morgan R.
Good customer service, reliable transactions. I deposit my checks they're available almost immediately in my business account. Customer service 24 hours is really good so if you're thinking about banking somewhere else Citibank for you
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May 2015 by Denver E.
Went to make a weekly deposit I have made at Citibank weekly for years and was told that from now on, because I do not have an account with Citibank, I must provide my Driver's License, Social Security Number and Occupation information. Absolutley rediculous to ask someone to risk identity theft in such a manner. I tolerated them before, and now i will not deal with them.