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February 2024 by Tima M.
Take my advice, RUN from this place. And i don't mean the Pembroke Pines store specifically, i mean the ENTIRE franchise. Long time ago, they used to be a reputable furniture store - they are a joke now. Bought a $2000 sofa - sales person said "you are buying the best of the best!" Let me tell you how many issues i have had in less than 6months of having the sofa. 1. They brought the sofa and from day 1 the leather was dented from the packaging. They assured me that would go away with time, it did not. - service came in and said it was fixed after using heat to remove the dent (it was not) - they have to come out a second time, causing me to miss work so i can tend to them 2. Leather is peeling off from wear n tear (not covered, they said it's not wear and tear, go figure) part can be replaced and pay upwards of $200 3. USB charging port stopped working 4. Recliner from one side stopped working The lady they have answering via email is clueless and does not read. I constantly have to repeat myself because she will reply with a condescending tone stating "as i previously stated" without ACTUALLY reading what i sent her. If she did she would not be replying in that manner. Do yourself a favor, and purchase your furniture somewhere else. I for a fact! Will never step foot in their stores for anything considering all of the above.
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January 2024 by Clara A.
This store is so huge it's a bit overwhelming but the staff if helpfull. They are so many showrooms that it's just a lot. If you have a more modern flashy style this is the place for you. I had a hard time finding pieces to put together that I really liked because of that. We are more minimal and I do not like flashy furniture or big bulky pieces. The girl that helped us did a great job. I told her what I liked and she showed me everything the store had. Some pieces were on the more pricey side but furniture is expensive in general so there is not much to that. We got our couch for a bargain. I had been searching for a comfy sectional that had a sleeper and storage and fit with my home decor and found it at a decent price. We bought it Saturday and they came Wednesday and put it together just how we wanted it.
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December 2023 by Shula R.
Located just west of the Pembroke Lakes Mall, this furniture store is quite large. We were assisted by a lovely young lady with straight, dark hair. She was helpful in guiding us where to look since the store is so big. The store has 2 areas of couches sectioned out based on style. There are however couches also mixed into each of the showrooms that are staged by style or designer or vibe. They have everything from very basic to very fancy. Prices seem to start a bit on the higher end even for the basic. If your looking for a lot of options, this is a good place to start.
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November 2023 by Tiny S.
Disappointing experience. Dining set was promised for before thanksgiving. Now it will not arrive in time. Over promised and underdelivered. I have been a customer for over 20 years. Used to be worthy and reliable and top customer service. Now it is just one more of the same, doesn't stand out anymore.
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September 2023 by Gail Tenzer, PA
Sergio Pagnussat was outstanding! He knows his stuff in decorating and guided Mom & I to update & modernize our home today. He’s very creative & helped me enormously to select the right pieces to accomplish what we needed.We did not stick to purchasing as per the showroom sets, but rather selected a sofa from one grouping and 2 accent chairs.We have a lot of crystal glasses & he found a corner glass curio that is perfect to add to our wet bar to store & display them. Today was the best experience we ever had purchasing furniture for our home. I highly recommend you look for him to help you with your decoration needs at El Dorado Furniture.
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September 2023 by A Wang
Alejandra is one of the most experienced employees here. Her service and attitude is outstanding and she really has a lot of patience and understanding towards her clients. We worked on furnishing a 4 bedroom home together on two separate days. If your looking to purchase from El Dorado in Pembroke Pines make sure to stop in and ask for Alejandra! She's the best!
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September 2023 by Krystal Rivero
I’ve shopped here a few times and I always look for Pedro Baez to help make my house a home. He is so patient, kind, helpful and well informed, Pedro always helps me find exactly what I’m looking for. Once we’re ready, it’s always a pleasure to have Melissa Figueroa help us bring it home! She’s so efficient, always going above and beyond to make your experience at the store a positive one.
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September 2023 by Wanda Bitters
Jorge Garcia was my sales person and he was super friendly,professional and always upbeat. He was knowledgeable and reassured me throughout that he wanted to exceed my expectations and he did.I am grateful for him and highly recommend him.I look forward to buying again and hope to have him as my sales person.Thank you El Dorado for having sales professionals like Jorge Garcia.
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September 2023 by Luciano La rocca
The sales Women and Men are absolutely spectacular! Welcomed me in doors and assisted me with all I was looking for. The store was amazingly kept and provided a very welcoming feeling. I would definitely recommend Cira to family and friends in the future. 10 out of 10 customer service! Truly amazing!
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September 2023 by Johnny Shkreli
I’ve had the pleasure of meeting Christian at the El Dorado store in Pembroke Pines over a year ago and been my salesman ever since as he’s been so helpful, kind and super knowledgeable with his ideas and input that allowed me to improve and understand interior decoration better . Not only Christian is great at what he does but he’s an amazing person as well. Was very comfortable to express my opinions and bounce back and forth ideas which made this whole experience pleasant and less stressful. Thank you Christian for everything, Your the best !
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September 2023 by Marta Laos
This is the second time I purchase furniture at El Dorado. Gigi Paez both time was very helpful and patient. I walked into the store not even know what I like and she patiently showed me several options until we figure out our style. I did not feel pressured to buy and she made the experience stress free and easy.
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September 2023 by Curt Maxwell
I would like to extend my heartfelt gratitude to Gigi Paez for her invaluable assistance and commend her for going above and beyond to ensure my satisfaction as a customer. Her advice and guidance buying a bedroom piece have undoubtedly earned my loyalty, and I will not hesitate to recommend her to friends and family seeking quality furniture and a remarkable shopping experience at the El Dorado Pembroke Pines store.
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September 2023 by Speiser L.
I have had furniture, rugs, artwork, and lighting from here. The better pieces here all all Italian-made. Cira Verzura is an extremely knowledgeable and experienced sales rep who listens (!) and shares her vast wealth of knowledge in interior design. I highly recommend her.
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September 2023 by Darien F.
Alejandra Acosta was very welcoming and helped us out tremendously! We ordered accent chairs and barstools that upon arrival we realized the colors did not match. We quickly called Alejandra and she was more than accommodating to have us come back in and switch out for other chairs and barstools. We greatly appreciated her sweet demeanor and willingness to help us out!
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July 2023 by Shane
If your looking for quality furniture go over to El Dorado in Pembroke Pines ask for Henry in sales great knowledgeable friendly guy made our buying enjoyable. Top quality furniture priced rite we purchased a full top grain leather sectional with fast delivery ? the store is huge and such amazing beautiful furniture to choose from the show room is lead by Bert who is a super guy sits up front very approachable and friendly enjoyed talking to him .. we were extremely happy with our top top grain full leather sectional sofa and the price , can’t wait for delivery!’Thank you Henry and Bert El Dorado Pembroke Pines ??
