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January 2025 by Daniel Rodriguez
My wife was at this branch today, I just added it to my account but the associate indicated that he would call to set up the account but he never called, I called customer service by phone and the associate was so hateful that I had to disconnect the call, my wife went to this branch and waited for more than an hour to be attended to, perhaps for that reason I should consider keeping my account! TERRIBLE CUSTOMER SERVICE
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January 2025 by Natalie Castano
Terrible costumer service -
I have been with 53rd for over 5 years , this branch has the worst customer- never picks up the phone - the list goes on .
Hopefully they can improve SOON !
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June 2024 by Happy Gilmore
Charles and I (wife) came in to create the 5.30% MM offer on May 20, 2024. Just walked in and Laura Macias and the manager assisted us promptly. We are happy with the service. Later, on another day, Francisco assisted by phone with all questions. All seem helpful and pleasant. We went to 199 North University Dr in Pembroke Pines.
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May 2024 by robert dailey
This bank is trash
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March 2024 by jerry freund
An outdated bank with technology from the 90s..don't bank with them.. they don't offer anything in their app except for making deposits, no option to make wire or aba payments..very old tech.
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March 2024 by Alex Magana
What a horrible experience at this bank, first the smell of mold coming from the carpet is sickening, second I was told I had to pay a higher fee than any check cashing store simply because I don’t have an account with them,. I told the teller I’ll go to a check cashing store but she already wrote on the check making it impossible to do so. And the fact that they could not wave the fee since am a war veteran makes it even worst.so now am out $90WORST BANKING EXPERIENCE
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February 2024 by Aldo Capra
If there is something that characterizes all Fifth Third Bank branches, it is the cordiality and excellent disposition of its employees (from tellers to managers), which is why what happens in this branch draws powerful attention. For reasons of location, it is the 3rd every time I go to her and always the same problem: the treatment, there is no empathy with the client, there is no advice and at times some phrases even sound like a threat. They really should copy the Kissimmee, Poinciana or Treasure Island Branches, EXCELLENT CARE AND ADVICE IN ALL OF THEM. I hope they change their attitude and remember that we are "customers of the Bank" and not "people who come to ask for a favor"
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February 2024 by Tony Rodríguez
Awesome 👍🏻
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December 2023 by Laura Brown
They need to move the ATM. Its right in front of the window to get help so you have to wait regardless if you need help or not if someone is there
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December 2023 by K V
Great customer service! Laura is my personal banker and recently went above and beyond to assist me. Thank you!
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September 2023 by Yolanda M
From the first conversation till meet and greet Angie was amazing. She was very professional and informative on my banking needs. She made the whole process easy and quick. I’ll definitely be back !
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July 2023 by Bevon Haynes
This is one of the very best Bank in town. They are super kind, informative, helpful, and convenient. I ? 5/3 Bank.
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June 2023 by TJ& Cannon
What is the coin withdrawal policy ? Can you guys email it to me ? I have a personal account with you guys and the lady at the window denied me change because I’m in uniform and she assumed it was for my job when quite frankly it’s none of her business what I am doing with my coins as long as I’m a customer and have the money ti get the coins this is ridiculous
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April 2023 by O E M
Went there for information, no wait time, the staff was AWESOME received the formation I needed from the representative who help me she was courteous and resourceful. What I love most she accomplished it with a SMILE!
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April 2023 by Vanessa
I’ve never experienced a bank not pick up their phone during business hours. I’ve called three branches now and got sent to voicemail each time.
