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March 2024 by jerry freund
An outdated bank with technology from the 90s..don't bank with them.. they don't offer anything in their app except for making deposits, no option to make wire or aba payments..very old tech.
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March 2024 by Alex Magana
What a horrible experience at this bank, first the smell of mold coming from the carpet is sickening, second I was told I had to pay a higher fee than any check cashing store simply because I don’t have an account with them,. I told the teller I’ll go to a check cashing store but she already wrote on the check making it impossible to do so. And the fact that they could not wave the fee since am a war veteran makes it even worst.so now am out $90WORST BANKING EXPERIENCE
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December 2023 by Laura Brown
They need to move the ATM. Its right in front of the window to get help so you have to wait regardless if you need help or not if someone is there
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December 2023 by K V
Great customer service! Laura is my personal banker and recently went above and beyond to assist me. Thank you!
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September 2023 by Yolanda M
From the first conversation till meet and greet Angie was amazing. She was very professional and informative on my banking needs. She made the whole process easy and quick. I’ll definitely be back !
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July 2023 by Bevon Haynes
This is one of the very best Bank in town. They are super kind, informative, helpful, and convenient. I ? 5/3 Bank.
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June 2023 by TJ& Cannon
What is the coin withdrawal policy ? Can you guys email it to me ? I have a personal account with you guys and the lady at the window denied me change because I’m in uniform and she assumed it was for my job when quite frankly it’s none of her business what I am doing with my coins as long as I’m a customer and have the money ti get the coins this is ridiculous
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April 2023 by O E M
Went there for information, no wait time, the staff was AWESOME received the formation I needed from the representative who help me she was courteous and resourceful. What I love most she accomplished it with a SMILE!
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April 2023 by Vanessa
I’ve never experienced a bank not pick up their phone during business hours. I’ve called three branches now and got sent to voicemail each time.
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February 2023 by jeff melrose
Never had any issues. Good customer service.
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December 2022 by Adg
Try to open an account and had to wait for the manager an hour because he was late for work , then he gave me a hard time to open the account so I left , honestly if I have to jump thru hoops to open an account I don’t wanna bank with them , online is real easy to open and they want to make it as if is the only bank in the country am just gonna keep away from these bank might had been the manager it self that made me feel like that cause the lady at the counter was great !
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December 2022 by David Levi
Horrible customer service, horrible online service.App keeps going down every month or two
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January 2022 by Milka
What kind of bank doesn’t allow a customer to speak with its staff? I’ve called twice, no one picks up and I can’t leave a message…I’m directed to request an appointment through an app??♀️?
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January 2022 by Courtney Jones
Thieves! Stole my cash after counting the amount and no one has investigated!!!! Crooks! I filled with the BBB and will be taking action!
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May 2021 by Duncan Clements
Avoid this bank if you can, the customer service is non existent. The basic principles of greeting and assuring you that someone will be with you is does not happen. Some serious training is needed here. The bank itself does not look like its taken care of, Go to the one in Miramar , which is close by its night and day its worth the small drive !
