Firestone Complete Auto Care

Most Recent Comments

• March 2025 by Nancy Franklin
  Great service. Appointment made on line the day prior for alignment, balance, and, tire rotation. Vehicle was dropped off and service was completed in a timely manner, thanks to the drop-off option.
• March 2025 by Margie Rodriguez
  Excellent service
• March 2025 by Cynthia Newson
  Robert is a skilled mechanic and has a wonderful personality., very professional. I am always happy with my service at Firestone in Pembroke Pines.
• March 2025 by Cezar Munoz
  Amazing
• March 2025 by Subrenia Horne
  I stopped by Firestone to ask about my upcoming oil change/ tire rotation and the lady manager was very courtesy and always smiling. The guy Cesar was also friendly even while dealing with a man about an alignment- both employees were professional...that customer was difficult and wanted to park his car where he wanted....I heard everything. Nevertheless, this location in Pines is one of the friendly location. Keep it up to the team👍🏽
• February 2025 by Bryan Osorio Vélez
  It’s hilarious how I pull up to this tire shop with my flat tire , and the girl in front says “ your car is to low for the jacks” when the car is only 2 inch lower than stock suspension, and instead of give another solutions, she proceed to stay quiet and says one more time that they can’t help me , mind you this shop Is big and not having a jack for a car that is allegedly “low” is just hilarious. Even a jack from Walmart can fit there…
• February 2025 by Marilynne Casterton
  Very happy with the service of all . 😊
• February 2025 by Victoria Thompson
  Firestone did not fix the problem with my Honda Pilot leaking oil after I went to Firestone for an oil change. The mechanic said that it was a faulty sensor and replaced the oil sensor. I took beck vehicle back a second time and the mechanic still did not fix the problem. The leaking oil damaged my alternator. I had to replace the alternator and fix the problem with the oil leak at another auto repair shop. I will not take my vehicle back to Firestone for oil changes nor any other major repairs. I am very disappointed with the work done on my vehicle which started with the oil change at Firestone Pembroke Pines.
• February 2025 by Luis A. Capo
  Great overall service. Accomplished all the services I needed.
• February 2025 by Oniel Snipe
  Service and Professionalism excellent. Convenient,Hospitality, Professionalism and Courtesy
• February 2025 by Christian
  This morning at 8:17 to be exact I left my car to get an oil change. They stated two hours. I walked to stores was called about getting new tires for my car I declined and was told my car would be down in 20 min walked all the way back to the Firestone sat in the lobby as a whole hour went by(Beyond the two hours they stated.) left the lobby grabbed food next door made an order sat down ate my food the hour was closer to noon. I walked back in to the store asked the update on my Range Rover stated it would be longer. Now this is the part where “CEASAR” “Czar” whatever the reps name. I ask him if making an appointment would go by faster he stated No. Then I let him know I wish they told me it would take so long for an oil change I go out of my way to come see you guys here because I like Firestone service. CEASAR goes on to be sassy and talks down about other locations and businesses then has the audacity to say “It’s like the military, looks at me and says I know you don’t know about the military and aren’t part of it but it would have taught me patience.” As I hand over a USAA debit card to pay. Mind you this person is 3ft nothing and 120 lbs soaking wet talking about the military. I asked him what he said and then asks me what branch and my ID number for some odd reason that I couldn’t believe the shock of the conversation as it went from talking about my vehicles time frame to being question about my Merritt. I smiled to CEASAR knowing he just made a huge mistake. Talking down at a customer and someone’s family whom served for generations in the army branch. He was beyond disrespectful and I would love for management to pull the video and will be needing corporates number to report an individual who treats customers in that way and questioning people’s merits due to asking the length of time of a service. I told him to take my payment and not speak to me, waited outside as they brought my car around and as I enter the vehicle a big oil foot print waiting for me that I am currently trying to remove from my floor mat. Terrible experience. I will be waiting and escalating this matter further up the ladder. Please provide me with corporate info to get things started making sure no one goes thru this again.
• February 2025 by galCocle
  I recently walked in to Firestone on pines blvd, the manager Oscar and Charlotte were fast and helpful. They assisted me in five minutes!!! I couldn’t believe it. I recommend THIS Firestone.
• February 2025 by S D
  I was very happy with the service. They were patient and explained the process. My rep Gabriel Grieneveldt was very professional and explained the needs of my car service. I will definitely go back to this location with my other cars. Keep up the good work Firestone.
  
  SD
• February 2025 by Jose Martinez
  Went to get an alignment on my car. Rep at the desk was nice. Job was done in the time that they estimated. But mechanic actually doing the job left my car filthy. I take pride in cleaning my car and making sure it’s always looking good. I saw another Mechanic use gloves and had a paper to put on top of the driver seat carpet so won’t get dirty from all the oil and stuff they step on. the guy who serviced my car did not do that and it’s very disappointing . Greasy steering wheel. Handle dirty. Completely soiled my driver side carpet. My car is white so all this is super noticeable. Hopefully they can just take the extra 15 secs it takes to make sure someone’s car stays clean
• February 2025 by Tamara S
  I had my first experience with tire service at Firestone Complete Auto Care and my experience was nothing but exceptional. Cezar Montece was so patient, knowledgeable and professional. He definitely elevated my customer service experience and I will be back. Thank You!!!