-
February 2025 by Jonathan prieto
Great experience
-
February 2025 by Jason Fanning
I have been here two times to trade in my watch. I called before I showed up the day before they told me my watch was fine even though it was on my wrist. I did not erase it now. I come back the next day like they promised with the assistant manager here and I got told to come back tomorrow, which does not work because I work. Do not lie to people at least tell them you can’t do it. If you cannot do it don’t waste over an hour and a half of my time because your “assistant manager” apparently only works every day that I’m not here.
-
January 2025 by Michael C
I write this, being a former ASL.
I haven't shopped at Gamestop for some time and didn't think I'd return. I decided to end my dry spell with you guys by buying controllers. Shouldn't be bad, its just a controller. I always buy my controllers with the prp, because it WAS a good deal.
However, my last trip to Gamestop proved to not only anger me but ruin any chance of returning g as a customer.
When buying my ps5 controller, Ashley began to talk of the prp. She mentions replacing and says "so if the new one breaks, you replace it with another new controller" to which I responded, "I know, I was an asl back in the day"
Fast forward a couple months and my controller has stick drift. I go to the store to replace my controller and she grabs a pre-owned controller. I tell her no, I want a new controller. I bought a new one" She then tells me that the returns are for used.
So one, Ashley lied to fix her prp numbers. I know how corporate is always looking at those gpgs and prps, so she lied to get her sale. Because had I known it was for a used controller, I wouldn't purchase the prp.
AND your return policy states that it's under the stores discretion to give used or new. That it depends on availability. We'll, there were at least 30 new controllers on that wall.
I hope the "discretion" was worth it.
To charge $15 prp to both used and new, is shady. And using Word like "discretion" to cheat customers, is why stores continue to close.
Nice job. In both having shady deals and allowing your employees to do whatever is necessary to make numbers.
-
December 2024 by Silvana
I had gone to another Gamestop who sent me here because they didnt have what i was looking to purchase, they repeatedly called this store with no luck. I got there and the young lady on duty was nice but a little odd and flustered.
-
December 2024 by Dimitrios Nenes
I won't be going back to this GameStop again. When I came in I was greeted by a gentleman who was very nice but when I went to the cashier who was a young lady with glasses, a COVID mask, and a black "Friends" shirt inquiring about my account and trade in credit she got irritated because I had a lot of questions regarding my account. If that's the case, this person should not be working in retail providing poor customer service.
-
November 2024 by Christopher Jimenez
They have good prices
-
November 2024 by Jared Miller
Girl at the store was very nice and helpful
-
October 2024 by Eddy Quintero
Excellent place to buy your favorite games
-
October 2024 by Renzo Leonardo
The worker there (i wish i caught his name) who worked yesterday, was amazing, gave me lots of good information even though they didn’t have the PS5 I wanted to buy.
He gave me the advice to avoid the issues he’s seen in the past, where people have had their account and credit card stolen. Small chance it could’ve happened, but super quick process to ensure it doesn’t. I didn’t even ask, just a nice guy. Anything else I need as far as games go, I’ll be going here
-
September 2024 by miranda sosa
Amazing store! Extra special thanks to Sofia and Oliver for helping me find some splatoon amiibos!! Will definitely come again :)
-
August 2024 by Joanne St.Remy
I called this store and asked them about the deal that ended same day where I receive the same cash amount as store credit. They told me I was fine to come in and do the deal. I drove 20 mins there and was told they couldn’t provide me with the deal because they didn’t have enough money in the register. EVERY other store I called said they could do prepaid cards but this guy told me I couldn’t. He sent me to another store and didn’t tell me that the store stopped doing trade in’s 10 mins before closing. A really bad experience but it’s GameStop so I guess that’s expected.
-
July 2024 by Baudilio Molina
Nice nerd guys
-
July 2024 by Donna Barker
The cashier/store person couldn't have been nicer, however, the sign on the door said "we trade everything", it turns out that there was a lot of stuff they don't take! Nothing from Wii, nothing from DS, nothing from Nintendo 64. And a bunch of games. Honestly we wouldn't even have cared if they didn't give store credit or cash, if they had just taken everything so we wouldn't have had to cart it back to the car.
-
June 2024 by Jonathan Marin
I went to change my broken remote control and they gave me a much more broken one, something sounds inside and it doesn't move, the levers come and many more things.
-
March 2024 by Ruben Lopez
I would love to come to a store that says open until 8 PM, and it is actually open until 8 PM. If not, you can state on the sign that staff takes 30 minues breaks ine hour before closing.....Kids wanted their game... waited for 30 minutes and left. I was gonna buy a PS5 an extra controller and the head set, but it looks like I have to take my money somewhere else. BTW more people are waiting outside. Andd another dad and son just arrived... but guess what the store is closed....
