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January 2024 by Ashley Jimenez
If I could leave ZERO stars I would. I will NEVER rent from Hertz again. It’s been such a bad experience from the moment I picked up the first car that didn’t charge to the second car which was infested with ROACHES to the current situation of dealing with a refund for a cancelled reservation over a month ago. I have spoken with multiple people and no one has done anything to resolve the issue so instead of quietly dealing with it as I had planned to do I figured I’d warn you all what you’re in for if you rent with hertz and any hiccups arise. Also, Sigrid from this location seems like she would be helpful but she was the first one to lie about my cancelled reservation and the refund I’d receive in 7-10days- she never cancelled as she had told me when she rebooked another reservation. STAY AWAY.
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December 2023 by Naomi S
I love this place. Always comes thru for me. There is a young man with dark brown skin and close cut hair that is SOOO efficient. Wish I knew his name. Happy I have them to call in an ER.
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December 2023 by S. S.
The Hertz in Pembroke Pines and 158 Ave is the best rent a car I have used.They are very professional and friendly. The team offer the best service possible and enssure the cars are in optimal condition.Sigried is the best rep! attentive, polite, and professional.Very happy with this company.
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December 2023 by Lelde Go
My favourite place to rent a car in Pembroke Pines. Justin was awesome and my rental Tesla was great ??
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October 2023 by Hanna
I rented a car with a virtual card as we are in 2023 and those are used every where. Since the virtual card is not the same as the physical card they denied me getting the already paid car or to price match the original reservation. The only good thing was the the guy was nice and called reservations to get me a full refund
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September 2023 by Maria S.
Inspection pictures do not include the inside of the vehicle. Picked up the car an hour ago and the inside is full of dirt, scratches, damaged upholstery, and smells like cigarettes. Online vehicle inspection available but does not allow inside pictures to be posted. See pictures attached
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August 2023 by Mz QbanNaQT
Love coming to this location, the service is always great and the manager Javier is always smiling and very attentive with me an other customers. I love to come her just for the service I recieve from him and his team.
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August 2023 by Alexis Winegarner
Awful awful awful service. I made a reservation and upon arrival was informed that I had two identical reservations (I had no idea as I only received one email confirmation) their solution was to cancel both reservations without a call, email, text, etc.The woman at the front, SIGRID DE GUZMAN was extremely impatient, rude, and all together unprofessional. This is my second nightmare experience with this location & this same woman! I also saw plenty of other reviews complaining about this same woman & yet this company still decides to let her be the face of their pines location- very upsetting.
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August 2023 by Lory Perez
I would give this place no stars if it was an option! Absolutely the worst customer service. I made a reservation and took an Uber to the location. I was advised there were no cars available when I arrived. No empathy, no apology and no solution. Not even a call to another hertz location. Absolute waste of time and delay to my trip.
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May 2023 by King Ed
Came early and asked for my car, they told me it wasn't ready, one hour after the appointment I finally got my car. Car interior was dirty, they make me pay for their insurance when you can obviously use your own.
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April 2023 by Bibi Khan
We Went to rent a car here and they didn’t have anything I wanted. I asked for a manager however the assosiate decided to get into a screaming match with my wife in front of a large group of people even when the manager asked him several times to stop interacting with the customer. He had a terrible attitude he is the young black kid who works at the front the manager dealt with the situation appropriately he did not. He had a bad attitude and treated many customers with disrespect and was very rude.
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April 2023 by Ana Cris Benito
Great place for renting a car. Excellent customer service!! My best experience renting a car. 200 % recommended it.
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April 2023 by Beach B.
We Went to rent a car here and they didn't have anything I wanted. I asked for a manager however the assosiate decided to get into a screaming match with me in front of a large group of people even when the manager asked him several times to stop interacting with the customer. He had a terrible attitude he is the young black kid who works at the front the manager dealt with the situation appropriately he did not. He had a bad attitude and treated many customers with disrespect and was very rude and snobby. Horrible customer service. He has been reported to the BBB and to hertz corporate offices.
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April 2023 by Yunus Kocabıyık
The worst car rental service I have ever seen, I have never seen such a rude, rude rental car rental, there is a blonde-haired woman there, she is not interested in any business and she is so rude, don't rent a car from there. We had a few problems with the car and when we tried finding a solution to our problem, the worker completely disregarded our request and didn't even bother trying to listen to anything we said at all. The service was horrible and truly embarrassing for a company like this.
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March 2023 by Gene Alexander
The customer service here is terrible a woman by the name of Sigrid answered the phone and was extremely rude and unhelpful/unprofessional. After dealing with my truck being in Chevy dealership which In itself is frustrating, after finally getting rental situated Sigrid made the situation much worse if u value your sanity stay away!!! They proved customer service does not apply here
