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March 2024 by Samantha
Everyone working here is so miserable. They need someone to come in and lift the morale and re-train. I came in to do a simple online return and was over the top nice. The woman doing it was not the nicest to say the least. She spoke to me in a very condescending way. The fitting rooms are absolutely filthy I had an allergy attack from the dust and just decided to leave. Here is a cropped shot of the fitting room mirror.
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March 2024 by Agueda Perez-Diaz
Disappointed with staff! Manager on 3/2 at 6 pm has poor customer service and leadership skills. We had a security issue where items were paid for and not bagged yet when we patiently waited for them to see cameras and sale records…these associates were offended and did not apologize, manager had the audacity to yell at a new trainee for trying to help us. Basic customer service at least needs to know how to smile even when they are wrong!
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March 2024 by Alyvia Costa
Manger sucks and are rude and disrespectful should be fired 2 lady’s suck L man’s frl yall suck booooooty????? at the pembroke gardens location ur welcome
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March 2024 by Dairon Bea
First time I walk into a Hollister store to get some recommended pants to work. I was horribly disappointed by the staff. Rude, disrespectful, arrogant and on top of that laughing like she didn’t care. I was there around 4pm. Don’t go there if you wanna ve respected as a human being. She was talking bad things in Spanish thinking I didn’t understand but I did. REALLY WRONG. Those two girls know nothing of working costumer service. Im never waking in there again.
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February 2024 by zz
Horrible customer service. They did not pay attention to customers. Gave incorrect online order
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February 2024 by Hemant Hardasani
Great selection and helpful staff
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February 2024 by Yoselin Gomez
The attention was awful. You cannot ask for anything, the girls in the store are not friendly. I had been in other Hollister stores before and the attention was way better than this one. And this is a shame because this damages the brand image.
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January 2024 by Christa Bennett
Stopped in yesterday trying to find a sweater and some black jeans. One girl was very helpful with trying to help me find what I was looking for but unfortunately they didn’t have any black jeans with no rips in my size. The worker was very nice though and tried her best. I was able to find a cute sweater and there was a great sale so I got it at a steal for $18! It’s a very busy store especially this time of year so it’s understandable that a lot of things are gone. This location is always pretty organized and clean.
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August 2023 by Jan Chreno
Great staff and great teens clothing.
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August 2023 by davidgou67
Great customer service
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July 2023 by Sal Capozzi
Store was great great prices,great staff and there all so helpful
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June 2023 by Frederick Font
Good help,friendly staff
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April 2023 by 3 B
I had a good experience, specifically cus a member of the staff helped me to find the right size of pants in a very professional manner. This review is my way to be thankful and encourage work ethics.
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January 2023 by Biana Murnane
I have been shopping at the store in Pines since it opened. My son received a shirt from his aunt that was a size small. I asked to exchange it, but they didn't have the right size available. I asked to purchase something of equal value to the lowest price marked, since it was a gift and I didn't have the gift receipt. The answer was no. There is no way to exchange an item if it was a gift and you don't have the receipt. Horrible policy!
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April 2022 by Jessica R.
Terrible customer service. 3 girls sat chatting in the front slowly folding clothes while they had a line of over 12 people. After asking one of them for help, I was sent to go wait back at the check out while she continued talking to her coworker about weekend plans. Eventually she came to help with the line after someone asked her too. She shoo'd me to the side and said to wait for someone else when he was going to help the line. The entire time she had the poorest face & seemed to hate her job. Loved the sale. Not the staff!