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April 2024 by Spoonie Luv
My go to spot for my anime swag. As you step into Hot Topic, I was immediately enveloped by an atmosphere brimming with energy and excitement. Amidst the vibrant displays of pop culture memorabilia and edgy fashion statements, I found myself on a quest to complete my one-piece set, navigating through the maze of eclectic merchandise. Little did I know, my journey would be guided by the beacon of excellence that is Aldonna, a shining star amidst the retail cosmos.From the moment I approached her, Aldonna (Aldi) exuded warmth and professionalism, greeting me with a genuine smile that immediately put me at ease. Her passion for her role as assistant manager was evident in every interaction, as she effortlessly balanced attentiveness with a keen eye for detail.With a gracious demeanor, Aldi took the time to understand my specific needs and preferences, patiently guiding me through the vast array of merchandise to curate the perfect ensemble. Her product knowledge was astounding, as she expertly navigated the store's inventory to locate each elusive piece of my set, ensuring that no stone was left unturned in our quest for perfection.What truly set Aldonna apart was her unwavering commitment to fairness and integrity. In a retail landscape often marred by pushy sales tactics, Aldonna's approach was refreshingly genuine and transparent. She treated me not as just another customer, but as a valued individual with unique tastes and desires, earning my trust and respect with every interaction.As we finalized my purchase, Aldonna's dedication to excellence shone through once again, meticulously checking each item to ensure its pristine condition and offering invaluable styling tips to elevate my look to new heights. Her passion for her craft was infectious, leaving me inspired and invigorated by the unparalleled shopping experience she had provided.In the realm of retail, where customer service can make or break an experience, Aldonna proved herself to be a true gem. Her exceptional professionalism, genuine warmth, and unwavering dedication to excellence have undoubtedly set the standard for what a retail assistant manager should aspire to be.In the tapestry of my Hot Topic experience, Aldonna's contributions stand out as a shining thread of brilliance, weaving together moments of joy, satisfaction, and unparalleled customer service. To Aldonna, I extend my heartfelt gratitude for her invaluable assistance and commendable dedication. She is not simply an assistant manager, but a beacon of light illuminating the path to retail excellence.
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April 2024 by Giego Garcia
Friendly staff.
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April 2024 by Kehkashan Khan
Incredible staff, everything I needed was available, and I would go again
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February 2024 by Dalavanh Liemthong
I just came and picked up an online order. The 2 ladies in the front cashier was so rude. I said hi They don’t know how to greet a customer. It made me feel uncomfortable …when i said thank you they did not say you’re welcome. Only the gentleman was nice when I walk into the store. I shop here all the time in store and online I would never walk into this location again because of the 2 ladies working today. It made my shopping experience bad. To the lady working at the Pembroke Lake Mall location they need to fix their attitude
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January 2024 by Uttam Dookhran
Nice Staff
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January 2024 by Karina Rivera
It so cool inside with different gez..
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December 2023 by melanie campos
i came in looking for a gift for my nephew when he turned 3 next week yesterday but he's bald and the fish was drowning when he took him on a walk for the awards program . they service was poor because the . i saw 4 different families of roaches cuddled up inside of the merchandise and they double charged me because they said the food is not good for the environment because it doesn't allow it so photosynthesize when the overall experience 0/10
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September 2023 by Woohyung Kim
The selection was kinda lame and boring. But the staff were kind
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September 2023 by Celia G
Always friendly staff and good variation of hot trending topics
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September 2023 by Chris Barickman
Got a cool iron maiden shirt here
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September 2023 by Nicholas Musarra
Staff here are horrible and do not treat customers respectfully. Guy at the register yelled at me across the store like I’m a child. Don’t shop here, they don’t appreciate your business.
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September 2023 by Krissie
Really fun store with lots of new trendy items. Tons of concert t shirts. Lots of fun accessories. Stickers and buttons.
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August 2023 by Joe Allen
Staff was great and attentive. Just a chill atmosphere and once at checkout the service continued to finish in a positive experience.
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August 2023 by Nick Slicker
Do not shop here due to staff rudeness saying dogs are not allowed inside. They overcharge and it is small and nothing worth purchasing.
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July 2023 by Anathema Device
Sooooo expensive but so slay
