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January 2024 by Zoe Hobson
I activated a free 3-Day pass on 1/23/24 with the agent I was directed to, showed ID, and received a tour; with all intentions of getting a membership upon the last day. I swam; and took advantage of all amenities. I am dealing with an injury and really need the indoor pool to exercise.I came today, at 5am which wouldve been the second day of my pass. I approached the desk and said I began a 3-day pass yesterday and I wanted to swim . I was told by the front desk guy that I needed a code, I said I dont think I got a code but , I told him let me go to my car and look through my emails to find this code. After 10 min of looking through every email i possibly wouldve entered for the pass; i found nothing. However I did have proof showing automated texts about confirming my appt the prior day. I walked back in and showed him these texts and said I never received a code. He began huffing and puffing; rolling his eyes; and shaking his head in an unnecessary and rude manner. Saying I needed a code. I said well sir I didnt receive one. He said well this wont work, and started accusing me of lying; asking where I activated the pass and by who.. etc. His tone started to get extremely irritated and I was tired of the over the top annoyance gestures so I said fine ill leave and started to walk out.He said no no no come back, and I said sir I dont have a code, youre being rude and its 5am I am leaving. If you cant get me in without a code why am I here??Once I said rude he popped off and started going off, talking bout hes not rude he’s simply doing his job and that cameras are watching him etc etc. At this point people are watching because of his volume. I said sir I understand you are doing your job but all the unnecessary irritation gestures are rude. Its that simple. There’s a way to present information and this is not it. Anyways I walked out saying stuff under my breath and he proceed to go back and forth with me until I exited.I believe it was computer or human error that I didnt receive a scan code; either way other things showing proof of the pass shouldve been used to allow me into the gym. I literally just wanted to swim. I wasted my early morning dealing with this. The customer service at LA fitness is horrible and they must do better. You chose to have a job where you must be there at 4:45am; so be polite even if its early
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January 2024 by Sonia Smith
Love all location's
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January 2024 by Jan Finkinfink
Great gym! Great staff!
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January 2024 by S Ae
I don't know what it is but the people here got zero etiquette with weight. No one enforces it so be prepared to hunt down matching dumb bells.
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January 2024 by Carlos A Reyes
Customer service is clearly not among their values. Today, on Saturday, I arrived at 6:15 AM. All lights were on, doors were open, and the lady at the front desk saw me walking in and scanning my QR code to check in. A few minutes later, an elderly guy approached me, asking what I was doing when I was clearly working out. He started threatening me with calling the cops, accusing me of ‘trespassing.’ I understand it was outside their regular hours of operation. The problem lies in the way they communicate with their clients/members. I don’t know who hires/supervises these people, but something needs to be done about it.If you guys are closed, you shouldn’t let people walk in and scan their member’s QR code to threaten them with calling the cops and accusing them of trespassing later. Or maybe keep the doors closed.
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January 2024 by John Liu
simply terrible. get a free pass. they said local only with id. that is not the meaning of free pass. dont go there.
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January 2024 by Rafael Fontanez
Very well organized and staff is very helpful in the early morning when I go.
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October 2023 by Habata
My go to gym for the only steam room around this area and sauna. Updated machines and great trainers. Recommend.
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October 2023 by Lourdes Martin
The manager John is a gem. He is extremely helpful and kind. I’m greeted daily with a good morning and a smile. He is pleasant and makes my workout experience great!
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October 2023 by Ray vin
I had an outstanding experience at LA Fitness, and I'm thrilled to give it a 5-star review. The people at this location truly make it exceptional. The staff is incredibly friendly, knowledgeable, and always eager to assist with any questions or concerns. The manager, in particular, deserves a special mention for their exceptional leadership and dedication to ensuring a welcoming and motivating atmosphere. It's clear that they prioritize the well-being and satisfaction of their members. I couldn't be happier with my experience at this LA Fitness, thanks to the wonderful people who work here.
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September 2023 by Jenny Bee
You could not pay me to ever step foot in this gym ever again. I am so serious. I tried a guest pass and was immediately hounded by Gio to sign up. I immediately disclosed that I already have a gym membership elsewhere, and just came to work out with a friend. Still, I wanted to try out LA Fitness to see if I'd join or stick with my current gym. Cool, let him know I can't commit since obviously I'm in a contract with my current gym. He kept my ID and started hounding me again when I about to leave. He again started the sales pitch and magically had a special the next day...and the next day during my guest pass trial. I flat out said no. I cannot breach my contract or else I'd pay some unpleasant fees. "You know that don't you, you work at a gym don't you?..." I told him and stood silent.The audacity to then ask me how much it would be to cancel and join them right away...I cannot make this up. Again, stood my ground and said no. "Oh, they only charged me $100 last time to cancel years ago." Am I speaking hieroglyphics? No means NO. "Which gym do you like better?" Brutally told him my gym since we have dedicated training and lifting racks. There's barely one or two smith machines here. It was not it.Today I get a call and it's him again. Asked me AGAIN if I can join and I said didn't I say I can't for the millionth time. "Oh sorry my notes...did you say your contract ends soon?" I said not till next year and then tells me he'd give me a call then. Absolutely not. Blocked. Crossing my boundaries and repeatedly ignoring my stance is mad disrespectful and deceitful.If this is his or this employer's job method of trying to sign folks up, then I'm sorry but y'all truly persuaded me to never try la fitness again. I will glady stay at my current gym.
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August 2023 by Ricardo Camacho
Lost my ID at the gym and it was found by Santiago. Santiago ensured me that the ID was in a secure location and will be ready for me to pick up. When I finally had the opportunity to stop by and pick up my ID, Santiago was not there and a gentleman named John stepped in to more so intervene with the situation, rather than help it. Although he did somewhat attempt to look for the ID in Santiago’s absence, he cried and complained the entire time like a man child. I felt bad for him being that his life must be on the edge for him to get worked up over something so minuscule. Today, I went back again to make a second attempt to find the ID and approach a gentleman by the name of Mike. Mike wanted to be helpful, however, John came in and again to intercept the situation and refused to be helpful. It was the most awkward situation ever for something so simple. Mike even offered other solutions to attempt the find the ID but big nerdy John shut those down as well. I eventually was able to get in touch with Santiago and being that he is a stand up guy, he called me to come by and pick up the ID. The entire transaction with Santiago took less than 3 minutes. I finally got my ID and John is probably punching air knowing that Santiago actually made someone’s day. 5 stars for Santiago, 1 star for Mr. Big For Nothing.
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August 2023 by Fariñez Channel Fariñez Channel
I have come to this gym several times with my wife and I had not had a problem. Until today, Saturday, August 3, 2023, the person in the lobby treated us discriminately, he did not want to allow me to enter because he forced me to pay for a day pass my wife counting on a guest pass, when speaking with him he allowed us El Paso for today only if the next visit we made a new membership, he gives us access to the gym by sitting on one of the machines he ran How far was I and he took me out of the gym because I couldn't be there... it seems disrespectful to me and I felt bad for his behavior and attitude... I wouldn't go again until they really put trained and respectful staff who don't discriminate... ??
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August 2023 by Jay I
Horrible customer service!!They caused me multiple problem checking in, especially bringing guests. I don't know if it's because of race , religion, or gender or that we aren't one of the mangers Santiago or John, buddies.Even some of the employees say that "manager John and Santiago does not treat anyone else this way". I see from other reviews I am not the only one they have done this to as I had multiple problem involving John. I am watching them let everyone that they know come in with no problem regarding their guest. Their reasons were rules but this location has on multiple occasions left the gym unoccupied after closing , leaving a handful of members and children inside free to do whatever they please or leave when it suits them. Is that not against the rules. And then manager Santiago had the audacity to threatened to cancel my membership due to him assuming i look like the type to break rules when no one at this location is bothering to follow them themselves.Honestly I am disappointed on how some people can treat others especially in a gym community if you are going to apply the rules make sure it's applied to everyone.
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July 2023 by Scarlett Dalacio
The most horrifying customer service experience at the front desk. The front desk guy was rude to me the second I pulled out the 3 day free pass to try out the gym. Before checking the system he instantly accused me of being there before and said I was in the system. He continued to try and scold me for my “attitude” because I was texting on my phone and he tried to not allow me in becuase of this. His associate was backing me up but they ultimately allowed me in because I wasn’t in the system and you can’t deny someone access for no reason. My dad has a membership here and they were treating me like I was trying to just a free pass and wanted me to be more engaging. You can’t force people to act in a certain way. Clearly these men don’t own the gym but they definitely want to act like it. I would have gotten a membership here but I’ll be taking my business elsewhere. One of the men was in his late forties or fifties, balding, blue eyes, and glasses. The other guy had his own desk he looked Spanish, tall, brown hair and eyes. I honestly think they were just picking me on me for no good reason and they didn’t give me a 3 day pass they only gave me a one day because they didn’t like me. Attached is a picture of the one of the me who harassed me. I’m going to have my dad cancel his membership and we are going to a smaller gym with better customer service.