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December 2023 by Eli Snow
I’ve been coming to this location since I moved to FL in 2017 and I’ve never had a bad experience or felt anything less than welcome. I’ve seen some of the staff come and go and they’re always lovely but the people who’ve been there since I first started coming are just absolute angels I wish I remembered names so I could give them a proper shout out.
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November 2023 by Star Adrianne Williams
Robert made my experience worthwhile. He explained things so plainly which helped my understanding. The representatives here are very skilled and knowledgeable.
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November 2023 by Marta Janko
I had the worst experience with Dr. Siby Varughese. I never met a medical person so cold, like a rock. I really don't know if she just had a bad day or what. I work in healthcare too but I try to satisfy all my patients and to be pleasant and patient with everyone. Dr. Siby first of all, she didn't introduce herself. She had no patience to explain and answer my questions regarding my eye, vision. I had couple of questions since I had a retina detachment years before. She answered short and cold giving on unpleasant look every time I had a question. I tried to be sweet and telling her "thank you for your patience" but was no reaction to that neither, no "welcome" no nothing. The saddest part is that her prescription for my eyeglass is totally wrong too. I had the feeling it's not good and shortly after the visit with her I went to another doctor. Since between the two doctor visits was short time, two weeks only, I had to pay from my pocket because my insurance was used to get a useless prescription from her. The doctor, I went, gave me a new accurate prescription for glasses and he also answered all my questions in the most understandable way and very professionally. I was going for eyeglasses for such a long time to their office and I was always professionally treated by Robert who is the best and most knowledgeable. I am sorry that I can't go back anymore to have my eyeglasses there since the insurance gives the best coverage if is used the whole package in the same place.Unfortunately I can't recommend Dr. Siby.
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October 2023 by Elvis P
We were assisted by Andre Young with exceptional customer service. Our experience was top notch. We were impressed with his knowledge along with his patience. Great experience over all from beginning to end.
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August 2023 by Steven Brañas
My experience here has been nothing short of fantastic. The facility is beautiful after its recent renovation and their selection of product is so nice. I had a fast and informative eye exam experience with Dr. Siby, and they were happy to help answer any and all questions I had. The staff was all incredibly friendly, but I was especially grateful for Robert’s assistance and service. He was expertly knowledgeable, friendly, and easy to talk to, and he was able to help explain everything about my frames, lenses, and my vision, as well as providing me with some great information about LensCrafters history, services, and quality. I received my glasses in only 4 days after my order and they have been wonderful. I highly recommend coming to this LensCrafters for any vision needs. You won’t find friendlier and more professional service than you will here, especially with Robert.
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August 2023 by Elora King
I have been coming to this office for years and their customer service never disappoints. Fast, attentive, and professional atmosphere. Dr. Siby was very knowledgeable and attentive. Robert was kind and helpful in finding me a frame. Newly renovated which was very pleasant to see.
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August 2023 by Sierra Michele
everyone at lens crafters is so helpful and made my experience go so smoothly. Robert especially looked after me and helped me in picking a new pair of shades that I not only love but also ensured fit into my budget needs. he’s a wonderful soul and I had a lovely time getting to talk with him and even share some music recommendations with eachother!
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August 2023 by Chanelle D
Mr.Robert, was so nice and kind and helped us a lot. The minute we came to the store, we were greeted nice and kind. I really had a good experience coming here and I will come here again!! Also, they are so clean with everything!
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August 2023 by Alexis Dimanche
Robert was extremely helpful. He went above and beyond providing exceptional customer service. I will definitely come back to this location! Excellent job!!
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July 2023 by Holmes Beltran
Excellent service always by office staff and DR. Been coming to this location for over 8 years for that reason alone. Kurt, Rob and Liz are just amazing and personable with customers. Now customers will be able to enjoy a newly renovated and modern looking location which is all it was really missing. Recommend 10/10.
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July 2023 by Daylin Gutierrez
Mr. Robert at this location was phenomenal, quick, and kind with my boyfriend. The second we stepped in the store, he greeted us and served us right away. Repaired lenses, and gave us tips to prolong their life. Will have to come back again to take advantage of some current deals they have for a second pair of glasses.
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July 2023 by Edgar Torres
LensCrafters has an awesome exchange and return policy. You get to try your glasses for 30 days; if you don't like them for any reason, you can either exchange or return them.I went in and, although I know it was a lot of work for her, Bibi made an exchange for not one but two pairs of glasses I had purchased the week before. I couldn't adjust to the plastic frames without nose pad arms; I need the pad arms to help keep the lenses farther away from my eyelashes and eyelids.Bibi was very patient and helpful, and she made the exchange painless. Between the exchange policy and exceptional service provided, I know I'll continue going to the LensCrafters at Pembroke Lakes.
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July 2023 by Holmes B.
Excellent service always by office staff and DR. Been coming to this location for over 8 years for that reason alone. Kurt, Rob and Liz are just amazing and personable with customers. Now customers will be able to enjoy a newly renovated and modern looking location which is all it was really missing. Recommend 10/10.
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June 2023 by Sunen Garcia
Staff is very friendly and attentive! They do the best they can to accommodate to your needs! I was very indecisive over the style of glasses I wanted and Robert went above and beyond to help me. Definitely will continue coming to the store.
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June 2023 by Antwan Diaz
Their team did a great job helping me out on my glasses. Very informative and friendly! I am definitely recommending this location to everyone. Thanks team!
