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April 2024 by Bertha P. Rojas
We’ve purchased most of our home furniture from this store and it’s always been a great experience. Living room, dinning room, bedroom, and couches….all great quality and never any issues. Janice Fox has helped us every time and she is AMAZING. Goes above and beyond and provides outstanding service.
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January 2024 by Juan Fanti
Excellent attention
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December 2023 by Alfonso Miller
It was only a furniture store
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September 2023 by Darrell’s Kross
I think they have good furnitures but the store looks empty. The staff are super relaxed and don’t really connect well with customers like walking around the store to show them items. Well, maybe that’s their style! The store is spacious which is a plus because it helps one walk around freely.
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June 2023 by John A. Vachna Jr.
Like this store. Have bought several carpets bedroom set couch sectional great quality recommended
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March 2023 by Chuck Barthel
Go see Gabby!! She is very knowledgeable about anything you need! Awesome person also..
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February 2023 by Yailin La Rosa
Bought a new bedroom set and a drawer is defective it's been over two months and the piece has not come in and nothing has been solved. If I pay for something new why are they fixing it instead of replacing it. iI WILL NEVER BUT ANOTHER FURNITURE FROM MACY'S
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October 2022 by Silvia Maruri
Looking for the best selection of Furniture in Pembroke Pines, I found beautiful items ready to take home; customer services were outstanding, extensive selection, great experience.
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April 2022 by Michel Ramirez
All the furniture I have purchased here has lasted me for years and have been very high quality. The store is usually pretty empty and the sales people are not pushy at all. Most of the sales people have been there for many years and very knowledgeable. My only complaint is I wish this location was a little bigger with more items on display like some of the other locations.
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March 2022 by Katrice Leach
Ms.Tony has been very patient and knowledgeable throughout my my family's furniture purchase. She is a consummate professional and also a very kind and thoughtful salesperson.
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February 2022 by Maleeha Sheikh
I wish I could give them a negative star for customer service. No one greets you when you enter. Finally a sales associate by the name Tony acknowledged us when she saw we were confused. She asked us what we wanted and showed us the bedroom set area but left a minute later. She told us to look around and she would be back. She never came back and as we were leaving she was sitting on a sofa on her phone. Mind you the store is empty and all sales reps are just sitting on a couch. If you have questions and actually want to buy furniture avoid this place.
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November 2021 by Barry Felder
Greeting was good then couldn't find sales help
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October 2021 by M F. C.
Wow, Macy's Furniture store on Pines Blvd has failed us. We just received delivery of 1 of 2 chair recliners. Unfortunately, Macy's clearly did NOT deliver what we paid for, brand new chair recliners. The chair recliner that was just delivered, has signs of wear and tear on the leather, rusted and worn out screws from being reclined up and down, along with extremely dirty reclining brackets and tag brands peeling off. We are extremely disappointed in Macy's. This is NOT the service that we expected.
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September 2021 by TaTIANA's. gt x Lopez
If i could put a negative star i would. Not even sure where to start. I purchased a dining room a month ago3 days later the chair completely broke thanks God no one got hurt . Went to the store to replace after waiting weeks for the delivery they came and refused to take the old dining table ( that's not their job). Set up another delivery and pick up for another time. I will show you pictures of how the delivery refused to assemble and and left me with 100 lbs dining table in a box and the 6 extra chairs. This is horrible service oh promised a bunch of credits by everyone from customer service to James the sales agent and notbing. Pleasee go somewhere else. White glove service what a joke. Second driver came in insulting my husband Bec he did not want to assemble.
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August 2021 by j m.
When looking up the phone number for Macy' furniture store in Pembroke Pines, Fl, the phone number on the website is incorrect and there is no way to know that. So calles are put through a hellish nightmare of ridiculous prompts that go no where. A store employee verified that this indeed is NOT the correct number and apologized and said they know and that others have complained. How stupid can the leadership at corporate be to let this continue!