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March 2024 by Nicholas Pagan
Lovely customer service, Stephanie at the front desk was very helpful and catered to my wife and I questions. Stephanie is an excellent worker. Thank you Stephanie for helping us with registering a membership in your facility.
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December 2023 by Anais Fraguio
I have been a member for a a long time and half of the time the massages were horrible. Many times they cancelled on me. There was a miscommunication with my appointment date and I just called. The front desk person put me on hold for 5 min and hung up. Once I finally spoke to her she said I missed my 3 hours appointments!!!! I never missed an appointment before. No one called me. They had 3 hours to tell me. I asked about it and was told rudely that it’s not their responsibility. They used to send emails or text messages and I received nothing at all!!!! I asked her to cancel my membership and she literally said she will email me and hung up on my face once more. Impressive people skills. Make sure my membership is cancelled. I will never step in this place ever again.
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December 2023 by cecilia perez
I went today for my 3:00 pm appt . The girl at the desk did not find my name . I had booked my appt yesterday for 3:00 pm . I was very upset . And the girl front was laughing , very humiliating, as she saw me very upset . Did not try to come up with any resolution. I returned to ask about my credit card . As they asked for it on the appt . She had no clue , again laughing . Yes , I did agree for a manager to call me .
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December 2023 by Stefanie Mendez
I just had the nicest 30 minutes of my life with Irma. She's so sweet and so gentle and so professional and I'll definitely be coming back to see her very soon.
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October 2023 by Hans Meijer
Terrible experience. Even emailed and called the owner of the establishment to give feedback on my experience and never got his time for a response or acknowledgement. What kind of service business are you attempting to run if you don’t value your paying members. Will never go back.
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August 2023 by Samantha Neibloom
Worst experience ever. First off, I walked in and the massage I wanted apparently is not done at this location which no one thought to share prior to my appointment. Then the manager tried to tell me since I booked on the app it was my fault for not stating what I wanted. I booked on their local site, the local site didn’t give me an option to put in the massage I wanted. But somehow that’s the clients fault? Therapist agreed to do my TMJ massage only the outside of my face. When I spoke to the therapist she didn’t seem to fully understand English and was more consistent about my neck then my jaw which was the reason for my appointment. The therapist barley used any pressure on my jaw even though I asked her to apply multiple times. She also used an overwhelming amount of cream for no reason. Then started freaking out that I wasn’t under the blanket for a jaw massage. Worst massage ever. Service sucked. Told one thing over the phone another thing on office. Not sure what the therapist does but it’s not massage.
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August 2023 by laura camargo
The service that I received was good however Kayla the manager was not very nice she stated we had to minimum give 10.00 for getting the service done . Massage envy shouldn’t have a minimum as some people can’t afford to give a strictly 10.00 extra , she stated just like nails and restaurant this is something that should be done , that is something that I don’t near to hear as we are talking about one thing . She had a bad attitude and it wasn’t nice at all to make someone feel pressured this way , stated that there’s other methods to pay if I didn’t have a card on me such as Apple Pay . I am canceling myMembership and wouldn’t ever want to go to this location .
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May 2023 by NoLimit Slim
Ask for a couple massage and I was told it was available. Arrived to be told to wait to now I was book only for one person. Kaya completely lied and then tried to send a male for the massage for my parents. My dad was upset because what other men will allow him self and other women to be message by a men. STAY AWAY FROM this location. they charged me for something that wasn’t done twice and advised it was no show.
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May 2023 by Samantha Vidal
I recently had the pleasure of experiencing a massage from a truly exceptional masseuse, Fiorella, and I simply cannot say enough good things about the entire experience. From start to finish, this was the most personalized and attentive massage I have ever received.First of all, Fiorella took the time to really listen to my needs and preferences, tailoring the massage to meet my specific needs. She was incredibly skilled and knowledgeable, using a variety of techniques to ease my muscle tension and promote relaxation. The pressure was just right, and I felt completely at ease throughout the entire session.One thing that really stood out to me was the attention to detail. Fiorella made sure to focus on areas that needed extra attention, and she even used hot stones to help loosen up particularly tight muscles. It was clear that she truly cares about her clients and goes above and beyond to provide the best possible experience.Overall, I would highly recommend Fiorella to anyone looking for a truly exceptional massage experience. Her personalized and attentive approach, combined with her excellent skills and attention to detail, make for an outstanding massage that is sure to leave you feeling relaxed, rejuvenated, and ready to take on the world. You won't be disappointed!Thank you Fiorella!
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May 2023 by Natasha Tous
One of the better Massage Envy locations I’ve been to. I am a regular here and get two different services done: facials and massage.For my body therapy, I visit with Judith. Judith has been a game changer for my body health. Since I’ve started seeing her about 6 months ago my back pain has improved significantly. She is very confident in her care-taking and guides her therapy specific to the needs of the muscle.For facials, you can ask for Dixianna; their resident facial therapist. She is amazing and guides your treatment by providing solutions to your skins problems. She is also super kind and caring, and with a very gentle touch. Go see her, you will leave satisfied and with a radiant skin.Both Judith and Dixianna are an integral part of my monthly wellness routine. I highly recommend both of them.
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April 2023 by Melanie Guerrero
The Pembroke Pines clinic as a whole is very clean, organized, has great customer service and is very punctual with appointments. Has a great group of therapist, estheticians and front desk team to keep a healthy enviroment and leave their clients with complete satisfaction at the end of each service.
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April 2023 by Ryan Reed
After getting no response via phone at the Miramar Location, I called the Pembroke Pines location. No answer, left a voicemail with phone number yet to hear back.
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February 2023 by veronica Dominguez
I never had the chance to try this place before but I had an appointment for 11 AM for my birthday today. The receptionist on the desk she was very disrespectful and she was arguing with me back to back in front of customers. As Coustumer a I think you guys should actualize and send your customers a reminder on text or email that they have an appointment, her answer was (we don’t harass customer) so what kind of business is this? It was very embarrassing because even if I was wrong I supposed to be the crazy one not her!!! because, but she was arguing with me back to back, telling me my appointment was at 10am, but a probably wrong because in my mind was at 11am and I told her I know it’s not your fault but I think , you guys should send your Coustumer at text or email, because I have a business also and once again she decided to gave me that sarcastic face with actitud and repeat everything like a recorded, she said that they called me and left a message, 1 time!!!! Was enough for her, Plus she called me at 10:10am today to tell me that have an appointment at 10am if I was on my way, so what abt if I forgot? People work to much and people are supposed to come here to “relax” bravo ??
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December 2022 by Dahlia Walker-Huntington
Sadly after 8 years I am cancelling my membership with time still available. The level of service is deplorable both the therapists and the front office. It took me 4 tries to speak with the manager Kayla whose response to my concerns was that the therapists I complained about are always fully booked so it is a matter of my preference! Unacceptable. Also unacceptable is that the front office staff does not seemed to be trained on how to address unhappy clients/customer service. A massage is supposed to be a relaxing experience not one where you are tense, uncomfortable and dissatisfied. Amazing that an owner would invest money into a business and not into the staff.
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November 2022 by Daniel M.
Front Desk personal/ Manager Very Rude, zero customer service experience!! I am so glad I cancelled my membership here. Very little professionalism, in my opinion look for a place that values you as a client and offer the best services, Thank God for the USA and the variety of places, I was able to compare to my current massage place, it's like night and day. My story is simple: We arrived with a heavy rain to the place 10 minutes earlier only to see a sign in the door (Back in 5 minutes) , off course the door was closed , we have to wait under the rain, then We were for a late (7pm) couples massage, however upon arrival they could not accommodate for our two female therapists request, (even though we had a membership) so the place manager / front desk stated ( with the worse attitude and worse customer service) if we decided not to do the massage it will count as a non-show charging the whole amount, we felt robbed!!!!, again I will never again get a massage in this place, nor recommend it to anyone. The options with other Massage companies are way to many to accepted being robbed of your money and transform the whole massage experience into an argument and a really bad experience. In my humble opinion this place should hire personal with better attitude
