-
January 2024 by Melanie Cabello
I decided to do curbside pickup for my order, and I realized the store was packed so I decided to get off to help the team members. When I got off I was sent to the balloons area and the team member when she saw me ignored me then greeted me with a rude “yes” I then said “hi how are you” and she ignored me, I informed her I was here for a pick up in which she looked for two seconds then said loudly “I don't know what she is talking about” I got very disappointed and frustrated. As someone who works in customer service that is absolutely no way to treat a customer especially one that was trying to be nice to you. The individual who actually helped me was very kind and apologized for her peers behavior. I really do hope the individual in the balloon counter does not treat all people like that in such a cold way. I was very hurt by the way I was treated when most customers don’t even go the extra mile to get off and try to do less work for the people who work there.
-
January 2024 by Miss Cherry
So sad, this Party City is down the street from my house (walking distance) and today was the first day that I would rather drive 20-25 mins to a different Party City… I will definitely do the survey.The young lady who is working the balloons this evening 5:30pm on 12/30/2023, had the WORST ATTITUDE, she needs a better profession, if you’re not about customer service then working at party city should not be it!!! I was trying to get her name off her name tag but her long black straight hair was covering it (very smart, don’t let anyone see your name, that should be mandatory), but if the manager is seeing this, she’s below 5 feet, with black straight long hair, very Hispanic looking.. it’s disappointing, if she’s in that type of funk she should be working in the back STOCKING, not in the front of the store, the FACE of the store. Sad. The fact that I’m even writing a review, a bad review on top of that, for a Party City that I can walk to, is sad….Next time, I’ll drive myself to Tower Shops instead, ha, I would rather drive to Aventura, then to deal with that customer service.
-
November 2023 by Sammy Gregg
I didn't really like THIS particular Party City. I couldn't find the items I was looking for and the staff there was NOT helpful. The store seemed to be low on a lot of merchandise. I felt like I was at an overpriced Dollar Tree
-
November 2023 by Elise
Appalling customer service, arrived at 7:57 pm fought the monsoon rain to have the door locked as I approached, only needed helium, the cashier and the girl at the sliding door LAUGHED at me - I pleaded with them and they continued to LAUGH - we have spent thousands of dollars at this location since the new crew has taken over it is evident they don’t care about customers who aren’t like them - last time we purchase anything from them - THE most vile individuals I’ve come across in a customer service position - these individuals must be mimicking management’s opinions or they would not have been blatantly laughing AT me!!!!! Thank you for showing us your true colors!!!!!
-
November 2023 by Junior Tabares
Went to get Halloween costumes and decorations it smelled super musty and they were out of almost all costumes and decorations we made due with what they had the staff looked gased and not helpful at all I’ll drive to the other party city next time
-
November 2023 by Viviana Raymond
Nov 11 2023, My husband and me went for a gender reveal supply and TONI…. Wow!! She was very kind to help us and suggest ideas, she went above and beyond with her service.We can’t be more happy and exited.Toni you made this day special. Thank you so much. Raymond Family
-
November 2023 by Shevaughn W.
Manager Toni was absolutely amazing! attentive and a wonderful help, I really appreciate her exceptional customer service!
-
October 2023 by Simone Bennett
I would like to give a big shout out to TONI- she was kind and went Above and Beyond.Sat 10/7/23 was extremely busy for me - looking for Watermelon ? items for a TLC event and TONI was so supportive and so helpful with everything even the Most Kindness with a Smile helping put the Balloons ? in my Vehicle.. Listen care and Kindness is Big to me!! Thank you Toni & Staff you were were all kind with my 50 visits to that store on that day ?? ?
-
September 2023 by Galochka
They do have big a nice selection for sure. But they had only one person working in whole storefront in the middle of day at Thursday.
-
July 2023 by BioMass Regional6VlogsTV
Great supplies, amazing props for costumes, and a friendly atmosphere. This is definitely a cool place to walk in and see what's new.
-
June 2023 by Michael Pezet
Nice selection, and my delivery order was delivered on time.
-
February 2023 by Pedro Arellano
Customer service was great manager in charge very helpful above and beyond from staff clean store well stocked
-
February 2023 by Eric Aronoff
Store was very slow and some sections at the back of the were empty. But the employees were friendly and helpful
-
February 2023 by Livia Bajdaun
Went to this party city tonight at 8pm for the 1st time. There was only one cashier at the register. The cashier was attending the one and only one customer in front of me. I waited 30 minutes to pay for 3 items. Cashier was talking to another employee behind the counter and never asked for help knowing that the line was getting longer and longer with 6 customers now behind me. Terrible customer service, cashier lacked experience and didn't care to call for help or that I was standing in line for 30 minutes.
-
February 2023 by Michelle Patterson
Went here to find a table cloth that will match my mom’s surprise bday brunch theme. The store was very nice clean and quiet, but they were out of stock on a lot of colors for table cloths. I grabbed the best color I could find and proceeded to the register to check out. I guess the staff was busy doing other things because I waited about 10 minutes to be checked out due to the only employee helping another customer fill balloons ?. Finally someone else came to help. I wanted to order a few balloons for the occasion but with the long wait time I changed my mind. I would visit here again if I am in the area but when I have more time to spare.
