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December 2023 by Carlos Agudelo
Leanne, Gio, Brad, Bri, Allison, Aliyah, Joey…WHAT A TEAM! In my most honest opinion, this is the kind of environment EVERY company should be striving for in regards to a team that really defines hospitality excellence and delivering brand appeal. It’s 1000 the fact that this team, these great humans, are the reason I’ll stay loyal to this PF location. Been to others, and by far, this location, in all aspects, is GOLD. Thank you guys for ALL YOU DO! Cheers to you!
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December 2023 by jolie
Leanne was super helpful today! She always welcomes me and my friends in so cheerfully and has amazing energy. It’s a great way to start my workout
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December 2023 by Natasha Mauricia
Leanne Lee Mimi and Brad are all great! The environment is so friendly and positive I love working out here. Leanne is my personal favorite team member because she is so friendly and helpful! This is my favorite gym to work out at.
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December 2023 by Thalia V
I've never been more frustrated with a fitness center than I am with Planet Fitness. I've been attempting to cancel my membership for a week now, and it has been an absolute nightmare.First and foremost, their customer service is a joke. I've called every day for a week, and each time I get told that my membership will canceled that same day or the manager will reach out to me. Neither happens. It's as if they're trained to ignore customer requests.But the real kicker is their inability to cancel memberships properly. I was assured my membership was canceled, only to find out they charged me for another month afterward. How does that even happen? I was actually planning to return after some time but I definitely will not be returning and I will be advising others to stay away from this place.Now, not only am I out of pocket for a service I explicitly tried to terminate, but I have to jump through hoops with my card company to stop these erroneous charges. It's utterly ridiculous that I have to spend my valuable time sorting out a mess created by Planet Fitness's incompetence.I wouldn't wish this experience on my worst enemy. If you're considering a gym membership, do yourself a favor and look elsewhere. Planet Fitness seems to have mastered the art of ignoring their customers and holding onto your hard-earned money, even when you've made it clear you want out.Also a message to the manager,, I have reported you to corporate.
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December 2023 by Ricardo Manyari
My recent experience with Planet Fitness has left me bewildered and thoroughly disappointed. Attempting to cancel my membership has become an ordeal that would make even the most patient person lose their cool.Calling their customer service is like entering a black hole of frustration. I've dialed their number daily for a week, spending an absurd amount of time on hold, only to be met with representatives who sound like they are reading from a script and lack any genuine desire to assist.What's even more infuriating is their complete disregard for the cancellation process. Despite being assured that my membership was canceled, they still managed to charge me for another month. It's as if they thrive on making promises they have no intention of keeping. It's not just a matter of inconvenience; it's a blatant breach of trust.Now, I find myself stuck in a loop of dealing with their billing errors. Instead of enjoying the freedom from their lackluster services, I'm forced to contact my card company to dispute these unwarranted charges. The whole situation has turned into a financial headache, and I can't help but feel like I'm being taken advantage of.If you value your time, money, and sanity, steer clear of Planet Fitness. Their inability to handle simple membership cancellations and their blatant disregard for customer satisfaction make them a poor choice for anyone seeking a hassle-free gym experience. Save yourself the trouble and look elsewhere for a fitness center that respects its members.
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December 2023 by Reiva Jairic
Brad and Bri at the front desk are the bomb, always cheerful and positive, Big contrast to other locations, I travel often around the country and always look forward to this gym. good job guys!!!
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December 2023 by Taqua Abusabe
Leanne and Bri were very sweet and helpful today. The gym was very clean and not too crowded so I enjoyed my workout very much. I appreciated how welcoming they were. Definitely recommend this location. :))
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November 2023 by Gordon P
Clean and always well maintained! The staff is super friendly and Gio the manager is a star!
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November 2023 by Sam Root
Nice staff, clean, and well maintained compared to many of the of in the Miami area. One of the better PF around with planty of cardio machines and resistance training options.
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November 2023 by Jameilia -
Hands down the most refreshing gym experience from the cleanliness to customer service. Big thanks to Demetri for assisting me polite, professional and very helpful guy ??
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October 2023 by Luisa Fernandez
Never super crowded and impeccably clean, couldn’t ask for a better gym at this price point.
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October 2023 by Gorjan P
Clean and always well maintained! The staff is super friendly and Gio the manager is a star!
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September 2023 by Sarah Sliman
Great starter gym! Spent three years here before switching to a more specialized training facility. Highly recommend for people who want something accessible and affordable. Staff was always super kind and nonjudgmental.
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September 2023 by Jay
It was okay I guess. If you want a casual gym the. I guess it’s for you. If you’re into serious training I would look for something else. Overall clean gym, but no squat racks, too much cardio equipments not enough space to work out with free weights that they had.
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August 2023 by N D
Clean facility with great equipment. I've personally never had an issue with it being crowded. Front desk is helpful. The girl Valeria(I think she's new) is nice.