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March 2025 by ilkania Nuñez
Excellent service, very friendly nurses. The waiting time when you have an appointment is fine.
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March 2025 by Shannon Weatherly
Erica and Esther were so kind and helpful!
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March 2025 by Peggy Rivas
THE APPOINTMENT WAS AT THE TIME I HAD SCHEDULED IT ONLINE. I DON'T REMEMBER THE NAME OF THE LADY WHO ATTENDED ME, BUT IN ADDITION TO BEING VERY KIND AND FRIENDLY, HER HAND TO DRAW MY BLOOD WAS EXTREMELY GENTLE, I DIDN'T FEEL WHEN THE INJECTOR WAS INSERTED, THIS IS THE FIRST TIME THAT I DIDN'T HAVE ANY BURNS ON MY ARM. MY APPOINTMENT WAS EXCELLENT.
THE APPOINTMENT WAS AT THE TIME I HAD SCHEDULED. I DON'T REMEMBER THE NAME OF THE LADY WHO SERVED ME, BUT IN ADDITION TO BEING VERY KIND AND GENTLE, HER HAND WAS EXTREMELY GENTLE WHEN DRAWING MY BLOOD; I DIDN'T FEEL IT WHEN SHE INSERTED THE SYRINGE. IT'S THE FIRST TIME I DIDN'T GET A BRUISE ON MY ARM. MY APPOINTMENT WAS EXCELLENT
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March 2025 by Andres Zamora
The service was very good and professional.
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March 2025 by Carmen Ocasio
The facility is clean and the employees are very professional. Recommend making an appointment as walking wait long periods of time.
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February 2025 by Diana Guzmán
I got my appointment for 1:10 pm, checked in at 11:30 am, it was delayed by 30 minutes and they didn’t even have my purchase in their system and provided me with a wrong customer service phone number. The worst experience I ever had.
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February 2025 by Carmen Sanchez
Today I was there with my son
Who is special needs with autism
All the nurse help me to be able to
Get my son bloodwork,thank you so much
For your good service
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February 2025 by María lu Marquez
Excellent, they have always been punctual and have treated me very well.
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February 2025 by Adriana Lara
We arrived at quest diagnostics at 12237 Pembroke Rd FL 33025. Our Technician ( KRISTY) was kind, extremely helpful,very professional, and knowledgeable. She did an exercise job drawing my husband's blood..He is not an easy target . Everyone has problems drawing His blood , but Kristy was amazing .Also 2 other technnicians ( ERICA) and
( JASMIN ) were very Unprofessional,running around the office , running in between us , Patients screaming, being Super loud, Obnoxious. They were screaming 😱 so loud( ERICA ) and ,( JASMIN) they scared many of the Patients including my husband. I pray that Someone from upper rank does speak with both , Erica & Jasmin and teaches them to act more Professional while they're at work...Patients should Not put up with their Obnoxious behavior.
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February 2025 by Sal E
I was seen this morning as a walk in and had a 5 stars experience. Much gratitude for being seen on a Saturday morning as a walk-in. I had a good experience at this location previously as well. It's my favorite Q.D. location in South Florida thus far.
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February 2025 by David Barry
Made an appt, didn't have to wait. Nurse efficient, professional and friendly...perfect ...
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January 2025 by Janet Saavedra
"I had the most incredible experience at Quest today, all thanks to Kristie! I’ve visited this location many times, but nothing has ever compared to the exceptional service I received today. From the moment I walked in, Kristie greeted me with such warmth and professionalism, setting the tone for an amazing visit. Her attention to detail and genuine care throughout the entire process were absolutely unmatched. Thank you so much, Kristie, for turning a routine visit into a truly memorable experience!"
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January 2025 by Gianna McNaughton
I recently had the pleasure of being assisted by Erica at Quest Diagnostics, and I must say, her service was nothing short of phenomenal. From the moment I walked in, she was incredibly patient, ensuring that all my questions were answered and making me feel comfortable throughout the process.
What stood out the most was how efficiently she worked. Despite being thorough, Erica managed to maintain a swift and smooth process, respecting my time while delivering top-notch service.
It’s rare to find someone who balances speed and attention to detail so seamlessly, and Erica did just that. Her professionalism and warm demeanor turned what could have been a routine visit into a truly pleasant experience.
Thank you, Erica, for setting the bar high with your excellent service!
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January 2025 by David J. Gayson
• Despite having a 1:00 PM appointment, I wasn’t seen until 1:40 PM, showing poor time management and inefficiency.
• Walk-ins or standby patients were allowed to sign in without clear communication that the cutoff time was 1:30 PM. This led to confusion and unnecessary waiting for some patients.
• The nurse who assisted me was unprofessional and disrespectful, pressuring me to “rush” even though I was ready, and threatened me with sitting me back in the lobby till I was “ ready”.
• Instead of being empathetic, she dismissed my concern about the rushing and cited their closing time as the reason to be nasty and unprofessional.
I in part take responsibility for not reading the reviews before coming to this place and choosing it as my lab test diagnosis, don’t make the same mistake.
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January 2025 by R Hill
I had a 1:40pm appt today but due to my daughter having a dr appt I didn't want to go all the way home just to leave. So I got there around 12:49pm signed in and at 1:40pm exactly I received the text to come inside which I did immediately. I sat down and saw my name on the screen so I knew they didn't call me as yet. About 20 mins later my name disappeared so when 1 of the techs came out to get someone I let her know that I no longer saw my name on the screen which she responded don't worry someone will come out shortly for you. 20 mins later I spoke to another tech and let her know how long I was waiting and my name disappeared however, no 1 called me she asked my name and then went in the back to inquire (which I was grateful for) however, I could hear loud and clear the lady telling her I was never in the lobby when she came out and she is busy smh...the tech who I was talking to told me that once she is finished with someone who is doing a drug test on she will come and get me (I knew exactly who the person was that dis the drug test and she walked out 5 mins later) 15 mins after that I again asked someone else when will I get assistance she asked me my name and when she inquired who was to come and get me I heard her loud and clear shouting " what does she want she was not in the lobby when I went to get her" she came out and told me since I missed my appt I need to sing back in and wait...I said I never missed my appt I was here the whole time and she looked at closed the door in my face. I knocked on the door to get someone attention and the original tech open the door and I asked her what is the tech that was to draw my blood name she responded Jazz I then said I would like her full name this chick gets an attitude and tells me I'm not getting into that with yall and closed the door in my face. So I went to have my labs done got there before time and walked away an hour after my appt time without my labs being done. Mind you it's the end of the year so I'm trying to get it done before my new deductible kicks in. I WILL NEVER GO TO THAT FACILITY AGAIN!!! They are rude and have ZERO customer service. Fyi I DID CALL CORPORATE!!!
