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November 2023 by Maria Ramon
Went in to this store today. The salesman Carlos was very helpful, my husband and I really appreciate his knowledge, and help setting up the app on our phones. He made the purchasing experience enjoyable. My husband and I have been thinking about a sleep number bed for many years, glad we went to this store.
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November 2023 by Jose Hernandez
Joel provided us with excellent service and answered all of our questions. He made our experience of purchasing our new mattress a very pleasant one. Thank you Joel, you’re a great asset to your company.
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May 2023 by Tamara Pearson
Carlos was awesome and very informative about my different options. I will definitely recommend ?
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December 2022 by Chadd Dee
Worst bed ever less than two years pump goes bad and they cannot send me a replacement because they’re on back order so now I have a mad wife that can’t sleep
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November 2022 by Alexander Erdellan
Great product Carlos is very knowledgeable . He knows his stuff!
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September 2022 by Lynn Cavanagh
Purchasing our Sleep Number with Monique was a very pleasant experience. She was so patient, kind, and informative throughout the entire process. I can't say enough great things about our experience! We are very excited to get our new bed!
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September 2022 by Yadira Vega
I’m sure everyone is nice and very knowledgeable!! But “My SA” name was not is Joel S. He’s wonderful … knowledgeable. Respectful kind and above all super patience.All I needed. So if you’re an undeceived tule of person in a way or for certain things! Joel Sajiun is whom to go with !!!!!I have a Sleep number bed 360(P5). I believe! 3 half moon pillows(mainly for side lying sleeping). And quite some accessories?I suffered from sciatica and scoliosis, my neck also “hurts at times”. And purchasing this bed I feel it have been one of the best investments I have made. The one and only thing I don’t like much it’s the fact that not all the items the store carries it. And need to be ordered.
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August 2022 by Robert Wilson
Carlos and Monique was very professional. Carlos was very knowledge and very thorough with the sleep number product.
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July 2022 by amy schneider
We ordered a sleep number in April in NY for delivery in Florida on June 8. We got an email last night that our bed wasn’t going to come, and no idea of when it was coming. We based our trip to our new home on this delivery. I am livid! No one can give us any answers.I did call the number provided and was given a set of sheets. This in no way made up for all the aggravation SleepNumber dropping the ball caused. We were also promised a $500 credit to our charge card which never arrived. Delivery is now scheduled for July 18 th costing us another trip to Florida from NY.At this point I am just hoping our next delivery date date will actually happen.
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April 2022 by Bonnie Newton
I would highly recommend this Sleep Number location to anyone shopping for a bed and accessories.Customer Service is something that is rarely found anymore. Customer service is so important since this determines whether or not a sale will even be made.From the moment I entered the store both Monique and Carlos were welcoming and kind.Carlos went above and beyond in educating and demonstrating each bed which made making my decision so much easier. Carlos continued to assist me from start to finish even through the scheduling process and a follow up call after the delivery was completed.I am 100% confident in the choice of the bed I made. Sleep Number has taken a good nights sleep to an entirely different level.
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November 2021 by Shirley Rost
My first sleep comfort adjustable bed was amazing I wish I had it back. The second has been a total nightmare. I can’t keep the mattress on the frame. The it is secured is not efficient. The screws detach from mattress one at a time so when it comes lose it is impossible to get the mattress straight on the frame.I am so disappointed — am I the only one with this issue??? Does anyone have a solution??? I am at my wits end.The frame needs corner braces to hold the mattress in place. For sweat you pay for these beds they can come up with a better design for the adjustable frame!!!
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October 2021 by DontBe A.
I had a sleep number years ago before there were stores , before they were called number beds and when Conseco financed the beds. The parts were washable, replacable and fixable. The bed lasted 20 years and even the remaining working parts were valuable. I sold them. Try that with a old funky heavy mattress. Yes it's expensive but your back will thank you and you'll save in the long run. This store customer service and rating was great. I didn't even bother to come in again, I just ordered the damn thing in the phone. I know what I'm getting.
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October 2021 by susan w.
Entire experience at Pembroke Pines location was hassle and stress free. We already have a sleep number (15 years) and its still as comfy now as when it was new, so when we went to replace another bed, we knew exactly what we wanted. No hassle. No hard sell. Monique was pleasant and helpful. In Fact, we stopped in multiple times and everyone at this location was very good. On one visit the salesman told us there was a new promotion which he promptly added to our order, reducing our cost. Delivery was quick, professional, right on time. New mattress feels great.
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June 2021 by Herguchi
we visited the pembroke pines store ... very good attention ... alex explained the different types of beds. we have bought a queen bed and the base of it. we are waiting our turn to receive it. thanks alex, thanks sleep number pembroke pine
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June 2021 by Ariel Amieva
We had a great experience at this store. Mo was exceptional in her explanations and attention to detail. It was partly because of her that we made the purchase. Will definitely bring the in-laws
