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January 2024 by Maria Figueredo
Really bad costumer service specially from the manager olga . She didn’t help at all . I don’t understand how some stores hire people who don’t know how to do their jobs as manager . I feel very frustrated. This manager olga didn’t help at all. The words costumer services . Sorry ! This blouse didn’t fit to my doughther . So I lost my money them . Wow I will never buy in this store again. All this issue happened at pembrock lakes mall . I understand policies but at least try to help or do something to the costumer . I know that this lady doesn’t have any experience as a manager. Please Human Resources try to hire managers that have more experience. Thanks!
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December 2023 by Engi M
This place is horrible! Don’t even spend your money here. They tell you have 21 days to return merchandise and then they won’t take it. I bought a dress that was not sequins and the sales associate double checked that day because I told her I would only buy it if I am able to return. I didn’t even wear the dress and tried to return and they would not take it and on top of that so rude. The 1 stay was to allow me to post.
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November 2023 by Silvina Parra
Sarahi is the best SalespersonI love this store
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November 2023 by Javymar Urdaneta Martinez
The worst customers service in town.
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July 2023 by ERICSSON MILLER CARVAJAL MORENO
great place to go shopping and very nice team work !! amazing place
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July 2023 by Joselyn Ochoa
I loved my experience with this store, all the clothes were amazing. The workers were super helpful and friendly. The store smelled amazing and there were options of clothing for every occasion.
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July 2023 by Laura Catalina Carvajal
I love this store everything is super organized and smells amazing, great costumer service and the employers are super helpful!!!
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July 2023 by Paula valentina Carvajal Heredia
Great costumer service the employeers are very helpful to us and the store is very organized, loved everything!!
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July 2023 by youry angel
I don't know what they are waiting to fire the Iventh the store manager. After reading all the bad reviews, I notice that she is ruining the image of a good company. I had the worst experience ever since she doesn’t know how to treat costumers at all.
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July 2023 by luisa mejia
Worst costumer service ever!!!!! The store manager Iveth is the most disrespectful person, she doesn’t have manners. I don’t know how she is the manager if she doesn’t treat costumer in a respectful way. There is a way of treating people specially if we have been costumers for a long time. I will never return back to this store.
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May 2023 by Jasmine Moore
I went in looking to buy a few summer outfits and items for work. A saw a pair of pants that I was interested in buying, but the only S size available was on the mannequin. I asked one of the employees if I she could get the pair of pants off the mannequin so I could try on the size. She left for a few moments and returned with the news from the manager that the only way I could get the pants is if I decided to buy them? They instructed me to try on the sizes that where available being a M & L and if I liked them then I could buy the small.......What sense did that make, absolutely none, how do I make a determination on fit when I'm trying on the wrong size. I kindly handed the sales clerk my armfull of items and let her know I will not be purchasing anything. To loose an entire sale over a pair of pants....make it, make sense.
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March 2023 by Elaina McCann-Brinson
ZERO STARS!!!!! Poor, disgusting, distateful, absolutely rude, & dismissive customer service!!! IF YOU ARE BLACK or someone that values good customer service..DO NOT SHOP HERE!!!! Our dollars are not respected nor welcomed!!!! Mind you, I've been shopping here for years, it WAS my favorite store at Shop of Pembroke until today, Sunday, March 5, 2023. This is what happened: At 6:35PM, while passing Shops of Pembroke, I remembered that I needed an outfit for Jazz In the Gardens Ladies Luncheon this coming Friday. So, I pulled into the parking lot, but before I got out of the car, I Googled the store hours & noted that they closed at 7PM. Steps New York is usually my go-to, to find something quick. 20 minutes was ample time to run in , look quick, & purchase. I've done this numerous times before. Well today, 5 minutes after I walked in, at 6:45PM, a male employee walked toward me, I said, "I already know, you guys close at 7PM, thank you!" . Well, another Hispanic Sales Associate started talking to him in Spanish & I know that it was in regards to me as I understand Spanish. She started walking around me, speaking Spanish in an agitated manner, basically she told me to come back tomorrow, we open at 10AM. Then she walked to the back & never returned while I was there. To make a long story short, I got angry because there were several other guests in the store & guest were still coming in. However, I was the only black customer that was there & the only one that they addressed. I'M VERY DISAPPOINTED because I shop here all of the time. I actually had on bracelets & top that I've purchased there. I'VE NEVER IN MY LIFE EXPERIENCED THIS & I WILL LET ALL OF MY Circles of Influence know. I recorded a video & will share if nothing isn't done with this employee. I never leave bad reviews, but what I experienced is unacceptable
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March 2023 by Sharon “Tica”
Omg! Super disturbed by the level of racial profiling while shopping with my daughter. While my daughter was trying on her outfits in her dressing room I was standing outside the room so my daughter could show me how they looked on her. I had one outfit I wanted to try on but one of the ladies said she would hold on to it but I said I wanted to try it on once my daughter was done with her fitting, I thought there was a language barrier so I repeated it in Spanish and she still told me no it’s ok that she would just hold on to the outfit I wanted to try on. I could not believe that for no reason whatsoever I was being treated this way and no one else was. Very sad to say the least..
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March 2023 by Natalie Ocampo
Best Customer service! i recently went on a cruise and i needed help to pick outfits. I picked out whatever i thought was best and the ladies were very helpful and brought out more suggestions while i was in the dressing room. They made me feel beautiful and confident with the clothes they help me choose. I had compliments on my outfits all throughout my cruise thanks to this store. 10/10 will be coming back often!
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March 2023 by Eduardo Lagares
This is one best store I’ve been they have a really good selection of clothes. I recently went there to shop there for my girlfriend birthday. They helped me pick the clothes that I was thought was best for her needless to say she loved it. The lady’s were very helpful will definitely be back
