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March 2024 by VMD
Tried to exchange a bracelet purchased for my birthday that tarnished. No exchange without a receipt even though its still stocked and they know it's their product that they don't stand behind. Shame on you!
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December 2023 by Jen P
I walked in today to buy a necklace for my mother’s Christmas present. I knew exactly what she wanted so I found the necklace and was standing in front of the display waiting for someone to assist me. I noticed the store was a bit busy when I walked in so I wasn’t bother when no one had asked me for help as there were only two people working. After maybe 5 mins, people started leaving and I noticed the older associate was done with her client and didn’t really acknowledge me but was asking everyone around me if they needed help. I thought I was over reacting at first but it happened again as I was still standing there waiting. It wasn’t until a woman walked into the store that I guess the associate knew by name and started immediately helping her and asking her what she was looking for. I’m pretty much shocked at this point because the new client is standing right in front of me but the associate still had not bothered to give me the time of day. I had a feeling that I wasn’t being helped because I was dressed very casually and look a little young, so it might have not seemed like I was actually looking to buy something (obviously not the case). I ended up taking the necklace and going to the register as the younger associate, Johanna, was done ringing someone up. I explained to her what happened and was honestly upset as I just wanted to purchase the necklace and leave. I had been hesitant about even saying anything as I am not really someone who usually complains. She was actually very sweet, expressed how sorry she was and very helpful in the purchasing process. I ended up finding out that the person who ignored me was the manager (tall woman with dark hair) which was disappointing to hear as she should be setting an example for her employees. I honestly think she should be learning from Johanna how to treat customers and giving them a great shopping experience at your store.
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December 2023 by Evelyn Tieles Rdguez
Paula, the store manager was welcoming and provided me with a great customer service experience. She helped me picked a holiday gift I was looking for, and she was very attentive to the details I gave her. The shopping experience was great! I will be returning to the store soon.
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November 2023 by Maria Goicoechea
Johanna was amazing she did not have the necklace I was looking for so she ordered from another store and called me right a way. She was excellent
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September 2023 by Mariemel Pabon
I was pleasantly surprised when I walked in to the Pembroke Gardens Swarovski store. I was greeeted by a nice young lady named Johanna. She was very sweet and helpful. I wasn’t planning on buying anything but ended up buying a whole entire set with a bracelet, ring and earrings. Johanna was very attentive and answered all the questions I had. Would recommend to anyone. Will return back soon.
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September 2023 by Bertin Romero
I bought a necklace for a friend of mines with the help of Johanna. She was so nice, kind, and welcoming. She has very good taste in jewelry. Definitely will be coming back for some more pieces! Thank you for the help she loved to necklace!?
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September 2023 by Stephanie Avelar
I loved johanna, she’s an awesome saleswoman. Probably the BESTTT saleswoman. She has a beautiful taste in jewelry and sold me a wonderful ring. Thanks johanna!
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September 2023 by Michelle Henry
Johanna was so amazing and super helpful.She helped me pick the most beautiful wedding gift and wrapped it for me. Thank you
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September 2023 by Harford Howell
Johanna was the best rep I ever !!! She helped me pick out the perfect necklace and earrings set !!! I LOVE IT
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August 2023 by Neha A
First and foremost, the selection at this store was incredible. I’ve never been to a Swarovski store with such a great selection of high demand pieces. Beyond this, the representative, Kal, was very friendly, intuitive, and knowledgeable on the inventory. All my questions were answered and he gave recommendations that were in the same realm of the piece I had my eyes on. Such a wonderful shopping experience that you don’t get to have the pleasure of everywhere else. Will definitely make this my go to store!
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August 2023 by Lakshmi Kapadia
Visited the Swarovski store at Pembroke Pines to find a gift. We were greeted with warmth and offer to help, but without being pushy. Juliana helped find the right sizes for the gift. She went above and beyond to wrap the gift and gave a gift envelope. Such a nice shopping experience!
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August 2023 by oshrat sandrusy
I had an amazing shopping experience, thank you Kal for your help and being so patient (;
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August 2023 by Yohan Lawrence
Great service and selection. Will be back for sure.
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June 2023 by Silvano Girardi Jr.
I just left the store and I had to come here to say how extremely happy I am with the customer service. Outstanding.
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April 2023 by Gabriel The Shark
I visited Swarovski to purchase a gift for a member of my family and was enthusiastically greeted upon entry. I was new to the products and was not too sure on what to look for so I asked for help and was very pleased at how helpful Paula was. I was amazed at the level of customer service and her passion and enthusiasm while explaining the various styles. I ended up buying matching earrings for the necklace I bought per her recommendation and my family member absolutely loved it! Would highly recommend visiting this Swarovski location and having your shopping experience with Paula. I will definitely be back for future gifts.
