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January 2024 by Oscar Merlo
Worst customer service and the guy jefhad something like that was the name, was super rude. I went in and I needed to return an internet home device which didn’t work for me, it was disconnecting every 10 min, so I decided to returned it. So this guy was very rude I was asking him question and he never responded nicely, then I had more questions but I said leave it like that. Don’t go to this location because they are very very rude. Don’t know why they hire this kind of people when this type of business survive based on customer service.
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January 2024 by Andrew Raasch
Do not bother taking your phone into this location for repair or service questions. They only sell phones.
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January 2024 by Emma Parsons
Ghetto and horrible customer service
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January 2024 by Sandra Arango
Excellent attention!
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January 2024 by MIAMI EMPIRE
I commend Jaime at T-Mobile for his exceptional customer service. His enthusiasm, energy, and dedication to solving problems reflect a commitment to customer satisfaction. He adeptly understands and addresses frustrations, making the overall experience at the store highly positive. Will be coming back in the future ?
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January 2024 by Aries Peralta
I will not be coming back to this store. They put my name down because there was a wait. I waited 45 mins to a hour for them to tell me i have to call customer service. Never once asked me what i was in for. Never again!
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January 2024 by James Jimmy Gonzalez
Two out of three products were not in stock. Merry belated Christmas ?
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January 2024 by Cam RY
Nope! Absolutely the worst customer service I’ve ever experienced from a so called corporate store.
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January 2024 by Alberto Hernandez
The truth is that Alexandra's attention is excellent, she has a character that doesn't exist and she is an excellent saleswoman, you can see it on the invoice, for Tmovile she would be an excellent manager.
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December 2023 by Rose T
I with my parents. Put my name on the list. I had to step away but my parents there waiting for my turn. After 20 to 25 mins i came in again to find out they "had called my name 3 times" the guy was like its ok we will call you next. Nope skip again. I walked out its was unprofessional they didnt even called us 3 times and skip us. At least the guy tried his best plus he was training. But last time i come to this location.
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November 2023 by Alexandra Arbelaez
No wonder they have very good ratings!! Very helpful! Excellent customer service after a bad experience I'm TMobile galleria fort Lauderdale...thank you guys!!
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November 2023 by Wenzy Garraud
Ricardo was a great help. I came in just to get an upgrade from my son‘s phone and then end up getting accessories which he did go ahead and demonstrate each accessories for us so we were able to see the value of it so I’m so very grateful of him helping me out today, I left being a happy customer
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November 2023 by derek bohnert
Came in to upgrade my phone. Jamie the store manager took care of me. The guy is on point , completely friendly and professional. You need service come see him.
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November 2023 by Kamala Wright, LMT
Roger was amazing. he was patient and helpful. got my photos and contacts back.
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September 2023 by Maribel Muniz
Good service, Danny was the best, explained everything really well, and made the process of acquiring the phones and service very easy.
