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July 2023 by J Swindle
Love my HEAT, Love representin Dade County, born and raised, and love representin the true Dade County OG!!!!!! UD!!!! All my jerseys are #40. Great store. And with fan appreciation week, the discount was unbelievable along with a gift card my family brought me for Father’s Day.
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June 2023 by Sue German
Great staff.. cashier an older lady was super friendly and very helpful. A bit pricy but ok.
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May 2023 by Tangela Major-Finley
I live for excellent customer service. Thank you Valerie for the outstanding experience. I love it here! ❤️Now, LET'S GO HEAT! ?
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December 2022 by Manuel Martinez
Came into the store to buy my little cousin a jersey that he really wanted and buying myself a hat. Bigger set guy that introduced himself as a manager, then gave me attitude and said his systems are down. I understood and proceeded to ask to leave cash(including tax) for the products that I was purchasing. He said it would ruin his inventory after I said I would leave the tags for him to ring it after I was gone. I'm personally a manager at one of the biggest retail boating stores and that just seems like a joke. He couldn't just let me take the gift for my little cousin. I am very disappointed in the management at this establishment and will proceed to buy my items somewhere else. He just ruined a little kids Christmas and how's to have a reality check with customer service.
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August 2022 by devi jairam
Went into the Miami heat store in Pembroke lakes mall, was just browsing with with no intentions to buy anything but met with a sales rep who definitely knows how to sell, she greeted us so very welcoming couldn’t leave the store without purchasing couple items. She was well attired in representing the Miami heat , very friendly kind and professional.her name is Valerie must say she is a very good sales person
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August 2022 by Andrew Kaufman
Place is not good guy today asked me can I help u I said no just looking then asked again followed me around in the store I felt very uncomfortable and said I can’t look. His response I was trying to b helpful? How by repeating the same thing again when I didn’t need help. And I just left. Bad ppl. They don’t hire ppl who know what they r doing probably get 5 bucks an hr to do nothing stay away.
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July 2022 by Corbin Grigsby
Great store for the best team in the league! Great staff as well! Valerie helped my wife and I a lot while we were in the store. Their staff allows you to try on jerseys for size, but there’s no pressure to buy one and Valerie didn’t get upset that I didn’t buy a jersey like other sports apparel store staff would do to customers. She was very friendly and personable and she was able to assist with anything else that we found interest in. She was great with not just us, but other customers in the store as well. Although I didn’t buy a jersey, she was able to help us find something for my wife that she really appreciated! I’ll be back at this location when I need some more HEAT gear! Let’s go HEAT!
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July 2022 by Angie Jairam
Today I walked in to this store and met a wonderful lady named Val. Hey, I just went in to see if I can get a gift for a 11year old boy, had No what I wanted to get but Val was so patient, she knows exactly what the young would like. She easily convinced me to purchase not 1 but 3 items that matched so well and the young man loved. Thanks for your patience and professionalism my dear. Great job.
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January 2022 by Richie Miller
Went in the day of Christmas Eve specifically for an instore promotion. They were out of the promotion in the store but I figured I'd send an email to the store to see if they could help out. I was quickly responded to and personally helped and reached out to directly by the Manager David Correa and he did an amazing and polite job of personally getting me the promotion tickets. I'm so happy he was able to help and it really does mean a lot. He's an awesome manager!!!
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October 2021 by Hillforg
Love the Heat. But the employees could crack a smile or 2. Maybe not smile but try not to look miserable
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September 2021 by Carmen Ramirez
Went in twice and the first time there was a heavy set man that was SITTING on a folding chair behind the register on the phone. He didn’t even ask if I needed anything. Along with the man there was a light skin women who was on the computer the whole time then after 5 or so minutes of me browsing the store she came over to me and HOUNDED me trying to get me to buy unnecessary things. After she finally stoped I ended up leaving upset and uncomfortable. The second time I came in there was a man named Alex in there and he wasn’t necessarily rude but I felt like he was more so annoyed with my questions and I didn’t like that. He didn’t have very good customer service to be labeled “manager”. Overall very upset. I would hate to see how the other employees act. DO NOT come to this store.
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March 2021 by Amy Gomez
Everything was amazing!! the assistant manager David was amazing and beyond helpful. The employees were very helpful as well and clean following covid protocols. However, THE ONLY reason why I’m giving them 3 stars is the ACUTAL MANAGER IS LAZY ! the entire time I was shopping Alex ( head manager) was on his phone! He NEVER. Greeted any customers or even helped any customers. The heat’s money is going down the drain with him as a manager.
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March 2021 by kimberly Ashley
I came in to buy a gift for my boyfriend and I had no idea what to get him! Cesar helped me out so much in finding a gift! Once I gave it to my boyfriend he loved it! Thank you so much Cesar you made my boyfriend birthday 10 times better!
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January 2021 by Vincenzo Lamonica
Been here a few times and have never had an issue, always great customer service. Go Heat!
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December 2020 by Avy M.
Was greeted by the most nastiest attitude by an Alex Lopez. Of course you have to remind people to sanitize their hands and wear their masks properly however !!! I have a really bad taste in my mouth with his attitude this particular day. Very sassy !! Lol . Everyone has bad days but when lease keep in mind you don't have to ruin anybody else's! Leave that at home. With that being said please pleaseeee do better especially during the holidays
