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February 2024 by Kaye I.
This store is in a good plaza and the line ran smoothly and quickly on a Sunday afternoon. I cannot really comment fully on the associates on sales floor because I don't think I saw many? I did have an issue with a manager's response to an inquiry. Now that I've looked at the Yelp page, I don't think I should have been surprised. I asked about lowering the price on an item that was obviously scuffed up. It was marked down some but I do not believe it was much from the same new/like new item. Which I would've bought instead but it wasn't the same color. The cashier that I asked was very pleasant, nice, and patient. The first store leader/manager she checked in with was working with another customer and we were asked to wait, though she did take a moment to look at the item. Before she was available, another manager happened to walk past. That's where this experience turned. This manager barely glanced at the item. She was clipped and short, with the associate who asked and also with me, the customer directly in front of their interaction. I'm understanding why the cashier seemed hesitant to even ask a manager. I was very nice throughout and bought the item. But I did leave with an unsavory taste in mouth. Especially due to while I was purchasing the item, the original store lead/manager we spoke with asked if I wanted the TJ Maxx credit card to get 10% off. The same 10% off that she can manually put in. Why would I want go out of my way to assist a location that I didn't feel assisted in? That's not how you remedy a situation or keep customers. I'm a hoarder by nature but don't need to get anything else there. As someone who is also a manager in a customer service related field, I recommend more guest relations training. Because it is okay to fake pleasantries, even if you're not in a good mental space or are tired of people asking for things. But it is not okay to have a customer leaving feeling as if you negatively impacted their day.
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February 2024 by Mary Padilla
Great prices!
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January 2024 by Fernando
They do not sell men's shoes, a national department store, unacceptable
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January 2024 by Veronica Zuluaga
Last minute Christmas shopping ?️
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January 2024 by Vanessa K. Moraga Tapia
Nice place great products and excelent prices
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January 2024 by Samuel
very nice well kept TJ Maxx
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December 2023 by Pastor Ricardo Galavis
We bought what was at a good price. Prices are high compared to previous years
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December 2023 by Geli Eldemire
Lots of high quality items at reasonable price.
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December 2023 by Gloria Lara
I didn't find what I wanted
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November 2023 by Lixay Pozo
I love the Christmas decorations and the variety of clothing.
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November 2023 by Annette Schultz
Well sorted
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November 2023 by Sujimichi
Great place for finding clothes, snacks, and anything else you need for a very fair price!
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November 2023 by joann jackson
I loooove love this store with discounted designer items.
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November 2023 by Ahmad Aburialeh
Good finds,brand names for discounted prices
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November 2023 by Michelle Effs
This was my first time at trader Joe's Melody the lady that was giving out the yogurt samples she had amazing customer service. Also the cashier at checkout he, was awesome as well with good customer service.
