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May 2023 by Dayana Martínez
Despite having made the reservation many days ago, the vans were extremely dirty and had a horrible smell… An unbearable stench… Please, more hygiene when renting your cars!!!
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October 2022 by Milagros 3204
Oldies thanks for your help.very kind and gentle. attentive to your needs I am more than grateful.
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June 2022 by Rogelio Gongora
Great Customer Service and the safety always upfront, before the equipment delivery.Keep going in this direction, this Uhaul neighborhood is a sample of Customer appreciation, for a Customer Satisfaction at the Equipment Return, thanks!
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June 2022 by Michael Alvarez
Bad customer service. Got there at 4:45 and lady said they were closed and can’t help me. They close at 5pm.
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June 2022 by Michael RRoz
in this location they don't know what they are doing, look for another one
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November 2021 by 4Everdonnie
great service. the guys are really helpful and super nice
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September 2021 by Aide Mollinedo
The vehicle was in horrible condition it smelled horribly like cigarettes and alcohol and dirty sweat. It was very dirty inside and AC reeked bad. My husband had a bad allergy attack after and I had to go to the hospital because my asthma got bad. When I confronted the person in charge at the location he told me that yes sometimes homeless people use the car to sleep in? Excuse me? We are in the middle of a pandemic and I find it extremely irresponsible for not only him to be aware of that and still be renting that disgusting vehicle out exposing patrons to not only coronavirus but many other disgusting things. I would really appreciate for corporate to call me back this is completely unacceptable!
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September 2021 by sumpunone l
Friendly and helpful
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July 2021 by Shaban Shaban
Very slow operation, I called ahead, made a reservation and still had to wait an entire hour WITH NO LINE. I wasn't the only one apparently, when I was returning the vehicle somebody else was under the same circumstance. Its super slow, don't rent here.
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July 2021 by Timothy Jenkins
DO NOT RENT HERE worst experience ever, super slow service, my truck that I reserved was rented to someone else. You will waste A LOT of time here.
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May 2021 by G Willis
Always have a good experience when I go there. Professional and courteous.
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April 2021 by Frank Biancuzzo
*UNSCRUPULOUS*I called to make a reservation a few days out. They set me up, took my credit card, and said I was all set. The reservation email had several errors like no drop off location, mileage charges, and a wrong date so I went in to talk to them directly. They acted nonchalant and said not to worry about it. After pressing them further I discovered that I didn’t actually have a reservation. They just put me in the system and were trying to find a truck, but there were no guarantees. Thats not how they made it seem and even took payment for it. I ended up cancelling and going with pensketruckrentals.com. To be fair, I like U-Haul, but this place was pretty dishonest. I wouldn’t trust them again.
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December 2020 by Danielle Vargas
I had a horrible experience with my rental. Not only was I able to book a one way online and not told until I GOT to the pick up location that the service was unavailable due to mileage for the anticipated trip, but when the 26 footer broke down at my original location, I was rerouted to one that was in the middle of no where. It took me 45 minutes out of the way to get to this location and then an hour to take it back to the same location after an entire day of moving. On top of all of that, the rate for mileage on the site was incorrect so I went from 50 cents to $1.43 per mile. The explanation was that the rates are higher on Friday and Saturday which we were NEVER TOLD (until I called corporate the following day) and not to mention, was not listed on the website or on my original quote. When I called, outraged, the representative simply continued to restate what he saw on “his end” and was extremely unhelpful and un compassionate. Not to mention that the truck we picked up was given to us at under a tank and we were charged $30 for returning it at the same mileage (as requested upon pick up). We put our own gas in as well on top of all of these charges because the gas was so low when we received it, we even returned it more filled up than we received it. My original quote was $68 and the quote I received was for $141. I will never be using uhaul again. Please ensure to call and triple confirm EVERYTHING if you choose to make a reservation with them. Horrible customer service experience all around.
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December 2020 by FLAT-RATE MOVERS
Great customer service!
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December 2020 by Frank Gomez
Very good service