-
March 2024 by George Nelson
never opens on time, this is unreliable for customers during the week who have to time their commute. Very unproffesional.
-
March 2024 by Phillip “THIS IS MY NICK NAME” Weber
Great service
-
March 2024 by Tiffany Gill
Bismark was so helpful. I needed a very important document emailed to me and he was accommodating even though it was super busy. Thanks again!
-
December 2023 by Edna Jacomino
Send a couple packages and get 2 papers notarized.Interacted with 3 staff. All pleasant and helpful. No line when I arrived. A short line when I left.
-
October 2023 by Mildred Molinares
I always go to this store for all of my shipping services but today for the first time the employee working named David seemed to be in a bad mood. Everyone that walked unto the store said hello and good morning and he didn’t reply to 1 single comment. I even said good morning an how are you he just gave me a look like get out of here and leave me alone.
-
October 2023 by Emmanuel Bernal
This location doesn’t respect the opening hours, they open late most of the time.
-
October 2023 by J
I went there at around 1:40pm on 10/02. The ladies working were extremely quick with my returns. The best service of all the UPS locations I been to in west Broward.
-
June 2023 by Sandra Gakneras
Went to return Xfinity equipment that Xfinity store was making me wait so lo g to receive.Baby Kong was so friendly, efficient and fast! I give this store a 5 because there is no 10. Super welcoming, knowledgeable, friendly and fast.
-
March 2023 by Valeria Fernandez
Friendly staff and organized store!!! They were so helpful.
-
March 2023 by Chris Guldi
This place is the worst, the only people more miserable than everyone standing in line are the people that work there. The Amazon returns have made both worse. If there was any other option nearby I would use it.
-
January 2023 by Veronica Scarlett
I am in this store frequently with amazon returns as l shop amazon almost everyday. I recently went in to return a double stroller l had purchased for my granddaughters visit, the wheel was broken and after having back surgery l paid a neighborhood boy to load it up so l could take it to ups. I could slide it out no problem but lifting it in the vehicle l could not do. Once there ups advised me l needed to put it in a box, they informed me l could purchase one from them but after checking said they were out. I informed them l could not lift it back in my suv and if l could leave it l lived 5 minutes away and could retrieve the box and return. They refused to allow me to leave it in the store. This was very poor customer service, 2 men and neither of them offered to assist with loading it in my vehicle once I told them l could not. It was a return and l supplied a return code they absolutely could have held it 10 minutes being they were out of boxes themselves. Do better to accommodate the customers that keep you in business. I’ll drive an extra 5 minutes to another location before l support this one again!
-
December 2022 by Fabiola English
Everyone is super friendly at this UPS Store and the wait times are minimal, even at peak times.
-
December 2022 by Rafael Concepcion
Great location. Service is always quick. Very rare I encounter a wait due to a line. Staff has great customer service.
-
December 2022 by Nekia P.
The employee with the name tag "Baby Kong" is very rude. Understandably, he is overworked and underpaid, but his attitude is a very poor reflection on UPS. He didn't greet me, ignored my greeting, and didn't respond to my thank you at the end of our transaction. He also threw my items around. Please replace him or retrain. I will not return to this location if he is present.
-
November 2022 by Veronica Crenshaw
I am in this store frequently with amazon returns as l shop amazon almost everyday. I recently went in to return a double stroller l had purchased for my granddaughters visit, the wheel was broken and after having back surgery l paid a neighborhood boy to load it up so l could take it to ups. I could slide it out no problem but lifting it in the vehicle l could not do. Once there ups advised me l needed to put it in a box, they informed me l could purchase one from them but after checking said they were out. I informed them l could not lift it back in my suv and if l could leave it l lived 5 minutes away and could retrieve the box and return. They refused to allow me to leave it in the store. This was very poor customer service, 2 men and neither of them offered to assist with loading it in my vehicle once I told them l could not. It was a return and l supplied a return code they absolutely could have held it 10 minutes being they were out of boxes themselves. Do better to accommodate the customers that keep you in business. I’ll drive an extra 5 minutes to another location before l support this one again!
