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December 2023 by Tee P.
The dealer lied and tried to scam. They asked for me to verify funds, send a pic of license and some other info to start the purchase and confirm price agreement. Jimmy Jr stated they had the car and it was available. We scheduled a flight down to pick up the vehicle. When I asked for a virtual tour of the car before coming from SC, the vehicle was suddenly on loan. I waited a week, called back and asked about the Yukon, and now Carlos stated it was on site and they have keys in hand. I asked for a purchase agreement and clarification on "government" fees, all of a sudden the car was "actually on loan and not on site as previously thought!" They are scammers! Buyer beware.
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November 2023 by Amanda W.
The process and ease of scheduling with Vera was great. For a busy preschool teacher, it was very helpful and convenient that they were able to come pick up my car from my job and have it back to me by the end of my shift. Everyone involved in the entire process, from the driver to my advisor, communicated with me effectively during the time my car was in their possession. When I got my car back all the services were complete and my car was shining! Thank you to everyone at Vera!
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October 2023 by M M.
Service advisor was Edwin Montoya, very knowledgeable, a pleasure to deal with employees like Edwin. Thank you Vera Cadillac, we will service our xt5, at your location from now on.
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September 2023 by Fred B.
I have had an Escalade on order since October 2021. Then they told me in 2022 that I had to have a new order number for a new model? Now I'm using the new order number and Cadillac tells me that is not in production because Vera Cadillac has not put it on their production request schedule. I have called the general manager, Roberto, but he is not answering my phone calls. If you call Cadillac they tell you to call the dealer, if you call the dealer they tell you to call Cadillac! No communication at all! I've had my deposit for 15 months, very frustrating!09/15/23. Update, I still have not received my vehicle and now they would like for me to change my order for a 2024 model! I called Cadillac and they still have my order, but Vera Cadillac will not authorize the build! They only want to sell models that are fully loaded with a accessories that I do not need. Therefore, they are refusing to build my car after two years! I am finally giving up and have requested my deposit back. THIS IS A HORRIBLE COMPANY! DO NOT SPECIAL ORDER a car from them unless it is fully loaded so they can make extra profit. Their managers have never returned my messages, it appears they're only worried about their bonuses!
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August 2023 by Lisa U.
We've been customers of our Cadillac since 2002. We've had the same quality fast friendly service . We have purchased many cars, from Vera.I am very picky and finicky about my automobiles, and they always come back in the same condition. They came in with absolutely picture perfect spotless, clean. We've had major repairs all the way to a flat tire, and we have had the very best service at Vera .You're not just a number Vera Cadilac, your family and that's how they treat you .Even if you have an emergency, you can always rely and depend on Vera. They go above and beyond to service their customers and I am proud to say.We have referred all of our friends to Vera cadillac and they are also proud customersIt says a lot when you refer your friends and family to Vera and they have always nice nice things to say.And if you have emergency, they make sure they get you in.Lisa urbanThe parts department is quality all the way to there service department, the managers, assistant managers all the staff are so helpful and kind and courteous.The sales team and management is the same. We've been there so long we have watched service writers,grow with the company, to managers and in management positionsVera gets more than five stars with me and my husband and family.They make buying a car or truck with no hassle and easy. No high pressure and that means a lot .From buying a car to service and a car there with you all the way we started off with an H2 Hummer and we've grown to large family at Vera cadillac .Conrad and the rest of the service team are amazing .Managers Gus and Leo, are also a welcoming face, and a wealth of knowledge that you can trust, depend, and rely on.Lisa Urban
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June 2023 by Roger B.
The service writer I had was excellent!! Chris did exactly what they said they would do all under warranty except tires. Best dealership experience I have ever had!!
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May 2023 by Jason F.
Just a bunch of shysters'. Carlos took a deposit 6 months ago saying that I would have an Escalade V within 3-4 months and after 6 months go by there is no news.. they just lie to take and keep deposits probably from thousands of people only to later just return the money because of their inability to provide what they promise. Go to a different dealership that won't just lie to you to take your money
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March 2023 by Javier M.
Just purchased a 2021 GMC Sierra SLT from Vera Cadillac , they have great inventory but hands down my salesman Hodari Bazemore made our search easier. There is nothing like having a friendly and very knowledgeable salesman who knows about what they are selling in detail. I felt right at home making my purchase here and will definitely come to Vera in the future.
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December 2022 by Lina F.
Once again the Vera Cadillac team saved the day. I've been a Vera customer for almost twenty years and tonight is a testament to why. Thank you to Steve in service and Jose in sales!!! They made sure my car was towed and I had a car to drive. Thanks again for my Vera Cadillac family.
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December 2022 by Dustin F.
I am very grateful to VeraCadillac Buick GMC ManagerRichard Gonzalez and my salesman Hodari BazemoreThis is my 5th Cadillac and 4th dealership I have purchased from and when it comes to Cadillac I wouldn't recommend anywhere else! They treated the best, didn't charge me over sticker as they promised and even paid me 5k more than the other dealership offered for my trade.
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October 2022 by Heather S Noel
Edwin you are a rockstar, I cannot find enough words to describe what you have done for my husband and I. You are a selfless aristocrat that puts the needs of customers first at all times.Services: Transmission
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October 2022 by Anya Nicole Burnett
Vera Cadillac Collision Center does amazing work and I know my car will be handle with care.
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October 2022 by Christy Bosco
Could do better
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December 2021 by Google user
Top of Line quality service . I had to have some repair work done at the Vera Collision center . From the very first call my salesman Dan assisted me to point me in the right direction and introduced me to Frank in the collision center . I got exceptional top customer service . Everything from detail explanation to staying communicated with me and making the whole process a smooth ride . I have no regrets or negative thing to say about making the decision to have them do the work for me . No corners cut and all quality work . Best part of it all was that it was done great and my wife could not have been happier to have her car back looking good and detailed beautiful. I appreciate all the work and help they were and highly recommended them . Top tier team over there . Even Mr. Ralph who works at the center also was always professional and helpful . A big thank you and my up most respect to the whole Vera Team . Thank you guys . Much appreciated and much blessings always . That’s what I call supreme customer service . ?? if Google had the option to multiply the 5 stars ⭐️ I would . Thank you Frank . You the real MVP ✌?
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October 2021 by Mannix Bravo
Top of Line quality service . I had to have some repair work done at the Vera Collision center . From the very first call my salesman Dan assisted me to point me in the right direction and introduced me to Frank in the collision center . I got exceptional top customer service . Everything from detail explanation to staying communicated with me and making the whole process a smooth ride . I have no regrets or negative thing to say about making the decision to have them do the work for me . No corners cut and all quality work . Best part of it all was that it was done great and my wife could not have been happier to have her car back looking good and detailed beautiful. I appreciate all the work and help they were and highly recommended them . Top tier team over there . Even Mr. Ralph who works at the center also was always professional and helpful . A big thank you and my up most respect to the whole Vera Team . Thank you guys . Much appreciated and much blessings always . That’s what I call supreme customer service . ?? if Google had the option to multiply the 5 stars ⭐️ I would . Thank you Frank . You the real MVP ✌?Services: General repairs & maintenance
