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March 2025 by Felicia A Griffin
Went to add my husband to my line told Marlon that I would like the iPhone 15 Pro Max. He gave us the iPhone 15 didn't realize till we got home went back the following data return it. The first ship manager completely ignored us. The second shift manager said there's nothing they can do Because I should have rented the documents. Neglecting the fact that I told Marlon that I wanted a certain phone and he decided to give me what he stated was on promotion I responded to the manager. I do not want a promotional phone. I wanted the phone that I came in for Patricia then turns to me and says there's nothing she can do. I should have read the fine In addition to that when I looked over my bill, the agent Marlin told me that my bill would be $215 a month when in all actuality my bill was almost $300 had to get assistance over the phone by the call center to bring my bill down to 170 Also, the call center paid for the restock fee that they are charging me for for a phone that was given on their era and also was giving me the money to put the down payment on the financing grateful for the call center but this is a horrible store needs new management new workers or in all just to be closed down this is my second time encountering Marlon in the last year. The first time he added all of the Netflix and $10 add-ons to my account without me knowing didn't realize until I got my first bill and had to manually take it off myself horrible,horrible customer service doesn't deserve a one star. Patricia, the shift manager is inconsiderate. Unprofessional didn't hear what I had to State as a customer went to the side and spoke to the agent didn't give us a chance to explain and told us no bluntly to our face she deserves a zero star.
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March 2025 by Deon Parker
Worst customer service ever. Avoid location.
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January 2025 by Demetrius Morgan
They are always a big help and explain everything thoroughly. Max has helped me the past couple of times I have been in there & he’s really nice.
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December 2024 by Gustavo Rubio
They are terrible!!! Horrible service!!
They told me to delete an account after I told him to double check it and they deleted it and I lost over 1000 contacts and some billing information and I told him to double check it before he deleted it and of course he didn’t. The manager is horrible. She lets her little lackeys do stuff. I don’t know anything And they are horrible.Do Not ever recommend!!! They also screwed up my billing and it took over a month to fix it and still was incorrect and had to have another store correct it !!!
Terrible service and horrible knowledge
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November 2024 by Aurora Hernandez
The manager Vargas and associate Priscilla are super helpful and made my visit quick and painless. I am so glad I went to this location!
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October 2024 by Maria Espinal
I would like to give a special recognition to Jason for helping me out. He was very patient , and helpful. Thank you for providing such an excellent service and for being so patient I appreciate your help.
Thank you !!🙏🏻
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August 2024 by Alejandro Malagón Díaz
Carlos was a lifesaver! He quickly helped us restore full connectivity. I always recommend this Verizon corporate office. They have a great team and fantastic energy!
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July 2024 by Santiago Ruiz Velarde
I'm on my way so far everything is great
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June 2024 by Donna Barker
Marlon helped me fix a problem I was having with my phone!
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March 2024 by Sonia Melgar
great service
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March 2024 by Dawn Manning
My mother went in to get her phone ported and was assisted by Samantha Ross and this young lady is rude and condescending to her. My mother was more than happy to pay the $29.99 for set up but Samantha told her "we don't have all day to help you." Who treats a customer like that especially a senior citizen? She needs to be terminated for this behavior.
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January 2024 by Rosa Cepero
very bad service, the boy who served me with a bad face when he saw me enter because it was almost their turn to close. I do not recommend it
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January 2024 by Megan L.
Jason was awesome helping my dads partner who regularly live streams to other countries for work upgrade to a bigger plan. She doesn't speak great English and he was very patient with us! Thank you guys.
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January 2024 by Nick Boustead
Juan, their manager, was excellent with quick assistance
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November 2023 by Seneca Hinds
Not willing to accommodate with a picture ID despite being a long-standing customer for 7 years
