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January 2024 by Jamie
Amazing service. Loan funded within hours. Service at branch is always great. Always a pleasure banking with WeFlorida.
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December 2023 by K L
PLEASE DO NOT BANK WITH THIS BANK. This is the worse bank ever. I’ve been with them since I was 13 years old and now I am an adult. During Covid time my account got over-drafted and my account was closed. I tried to pay them back but they made it hard to pay back. They wouldn’t allow me to make a payment. I was out of the state. They told me I needed to go to the bank so I flew back down to FL and went to the back per their request and was only told that they will not take a payment and the only way to make the payment is by mail in full and I can’t make payments. I told them i want a paper trail and why are they making it so hard to make a payment especially when I tried by calling and went to the bank. They wouldn’t set up a payment plan or nothing. Long story short I couldn’t make the payment because I didn’t feel comfortable via mail since I had horror stories and didn’t trust it and by them being difficult I didn’t trust them. So they also closed my credit card. I’ve been making my credit card payments for months then just last month they did the same thing with my credit card account. They won’t allow me to make my credit card payment even though my overdraft was on my checking account. This is the worst bank and this should be Illegal. Even a collection agency give you a chance to make payments and it’s not like I’m NOT trying they just making it hard. I can’t paying online, at the bank. I can only call a certain number (if they answer) and they charge a $7 fee each time Or via mail and I’m sure they can lie and say they never got it just like all those months I was paying my credit card payments my balance NEVER moved. Smh
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December 2023 by yamel baby
I’ve been a customer for well over ten years now and the changes that have been made recently are horrendous. I. Called in today 11/12/2023 to inquire about why the 300 dollar payment I made have not posted to my account as of yet and my purchases are declining.Marian in card security asked my for my complete name last four of my social and the three numbers on the back of the card. I asked why and she told me I could contact the bank tomorrow. Needing to complete my purchases I gave her the information she requested she put me on a long wait then came back and asked for the last four of my account number. I gave that to her and she advised it was wrong.I asked speak with the supervisor after a long hold the supervisor got on the line and Yanira (supervisor) got on the line and was knowledgeable about the situation. She asked the same security question and I explained it to her that this information came from the app she advised the app was either wrong or their system is wrong and she couldn’t verify either one. She was able to ask me a different security question and we completed the call. They still weren’t able to see where my payment went and advised that I needed to speak to cardholder services which is not available on the weekend, even though the option was available through the automated system.The wait times to contact a customer service representative during the weekday have been well over 40 minutes. I need to find a new bank because their services have gone down. Does anyone have any suggestions?
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December 2023 by Bernadette
I have been with this credit union for over twenty plus years and I am telling you I have NEVER been so frustrated and disappointed! The new upgrade and the customer service has been ridiculously ridiculous. I had some issues with my debit card and it's like they are refusing to give me a new card. It is going on three weeks waiting to get a replacement card, in the meantime I'm getting threatened by consumers to be sent to the credit bureau. I have to find another credit union if I don't get better treatment as a member.
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December 2023 by Lorac Hank
Karen R.was so helpful, Courteous, knowledgeable made visit a pleasure . Kudos as well to Lourdes B.
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December 2023 by William Wilcox
We had the pleasure of being served by Ms. Myrlene Saintvil. She was pleasant, knowledgeable & efficient.
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November 2023 by Von Ace
Unprepared and inconvenient, two words to describe this CU. For how long were you guys preparing or unpreparing for this system update? Here we are Oct 24 2023 and you can't find a soul that knows whats going on or that can help me. I have multiple accounts with the CU by myself, joint with my wife and as a joint with my 2 kids. Somehow my two online profiles got converted to one and gues what my oldest online profile, the one with my wife as joint got deleted. Everything got scrambled together with the online profile that I'm by myself. One of the suffix that I use for budget, nowhere to be found in my online profile. Trying to reach someone over the phone it's impossible and now with Zoey the digital assistant that works more like the gatekeeper its even worse. Been a member for almost 10 years with car loans and mortgage, my whole family supporting the CU and not feeling like We Florida Financial care for the members. An unprepared and inconvenient Credit Union. Time to move my business somewhere else.
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November 2023 by Rose Senat
Guerline S. Is the best at the pembroke pines location! Thank you for going above and beyond. I have to give a shout out to Karin as well. Thank you!!!
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September 2023 by emccray76
Experience at the Pines location is excellent. Ms. Guerline especially, is very helpful, friendly and extremely knowledgeable with any questions and information needed.
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September 2023 by Kellina P.
Great Atmosphere , Everyone is kind and friendly, wide variety of services tailored to each individuals financial needs !!!!
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August 2023 by Diego Tolentino
Guerline was very helpful. She explained the difference of each account with details.
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April 2023 by Bergini Bechara
Very please with the personal attention I received from Myrlene. Worked with me well past her lunchtime to get me all set up. Truly appreciate the personal touch of customer service.
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February 2023 by Jackie Hilarcik
I am so impressed with the service that I received at We financial in Pembroke Pines. Robert and Simone were amazing. They took the time to help me set up my Zelle and they actually taught me a couple of new tricks on my Iphone. It’s so nice to get old fashion. Good customer service.
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February 2023 by Dizz Muzic
My account has been compromised. The employees at the P pines branch, Lourdes and jovanna were AMAZING! Thank you so much! I also want to thank the teller that caught the criminal at the sunrise location.100 stars to all!!!
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January 2023 by Claudia Hasbun
I have been a member for a long time and it has been a pleasure to work with them! Low fees and great services! Monica Saad has been our agent for years and she is always helping you and looking for better options. Highly recommend this bank for your personal and business accounts.