Wells Fargo Bank in Pembroke Pines offers personalized and reliable banking services to help customers achieve their financial goals. The staff provides friendly, professional, and knowledgeable assistance, making banking easy and comfortable. Customers appreciate the attentive service from employees like Oshane James, who is known for being patient and clear in explanations, especially for those who are not comfortable with math. Appointment services are efficient, with staff such as Carmen Lourdez recognized for her kindness, professionalism, and engaging manner, making the process of opening accounts quick and effortless. Dependable service from staff like Kevin Bruno and Oscar has also been noted, with Kevin managing multiple accounts professionally and Oscar providing detailed attention in teller interactions. The bank emphasizes empowering everyday banking with self-service tools and offers a welcoming environment for families and individuals alike.
Bank employees seem to forget there are customers base service, any time we need to do anything they point you to the atm or they want you to use the app. If you want helpful customer experience, this is not the bank for that.
March 2025
Waiting in line for more than 20 minutes because there are only 2 tellers with a line of over 8 people. Ridiculous. You can’t get anyone to help you with out an appointment.
March 2025
Poor customer service they seem to have no interest in working
