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August 2025 by Tiffany Ferraro
Gio at the Pembroke lakes mall was so helpful and kind to us today. He gave us many options to look at and was patient with all our questions. He was gem to work with. Thank you so much!
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July 2025 by Marisol Garcia
We had a wonderful experience at Zales! From the moment I walked in, I was warmly greeted and felt genuinely welcomed. The entire store had a beautiful and elegant atmosphere, and the selection of jewelry was absolutely stunning.
What truly made my visit exceptional was the outstanding customer service provided by Giovany. He was incredibly knowledgeable, patient, and attentive to the concerns and issue we were presented with for a ring we had recently purchased 45 days prior. The ring we purchased was the birthstone ring with the four hearts. His professionalism and warm demeanor made the entire process enjoyable and stress-free.
We also worked with the customer service representative for Zales online purchases (unfortunately I dont remember their name) but they also assisted in presenting a solution that we were happy with.
It’s rare to come across someone so passionate about helping customers and making them feel valued. Thanks to Giovany and the customer service representative, I left not only with a great solution to our issue but also with a smile on my face. I highly recommend Zales for their quality products and top-tier customer service—especially if you have the pleasure of being assisted by Giovany and Zales customer service support.
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July 2025 by J Astrada
Arlene is always professional and helpful. She is the reason my wife and I go to zales.
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July 2025 by Albert Sonny Campbell
Arlene treated me very nice, as a customer I appreciate how Ms. Arlene treated me with respect. I can't wait to shop here again. I just love her customer service.
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July 2025 by Sadia Morejon
Arlene was very helpful!!
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July 2025 by GorillaWarfare99
My wife and I recently made a valuable purchase in Zales Jewel. And We Experience Fantastic Customer Service From Gabriela, Thank You So Much Gabriela.
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July 2025 by Joel Polanco
Gabriela it’s excellent!! when you come here please do yourself a favor and ask for her, she will be more than happy to answer all your concerns and gonna gives you
the best advice.
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July 2025 by Dallis Small
Gabriela was great, extremely helpful and going above and beyond of what was needed.
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July 2025 by NOLA Adulting
Gabriela was fantastic with helping us select our wedding band. Took her time and didn't rush us at all.
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July 2025 by Monica Roca-Quesada
Gabriela was amazing!!!!
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June 2025 by Trayon Drummond
Gabriela was great. Thank you
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August 2024 by Jorge Pacheco
Arlene and Geo are amazing! They have exceptional service and met all of our needs. I wish I could do more than 5 stars!
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August 2024 by Bryant Wright
Arlene the sales associate help me with my ring i had repaired for my wife. She was so helpful and courtesy. Great doing business ??
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August 2024 by Dub Walker
Tayanis & Geo were very friendly and helpful. I needed to trade my old wedding ring for a fresh new beginning. I definitely recommend Zales for your jewelry shopping?
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July 2024 by Roger Jimenez
Love the experience Tayanis and Giovanni were grear...some much patience and professionalism.. thank you guys!
