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April 2024 by Raj S.
Fantastic location. Right on Pensacola boardwalk area . Big shop. Lots of gift items and merchandise . Service was ok and could improve . They have a wide range of products .. price was ok for some items and on a higher side for some other items .. Lots of parking outside . We got some gifts for friends and it was OK price .. they are also open till midnight for anyone to shop around after having food in.boardwalk. Overall a good experience... .
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March 2024 by RichardR
Service was great - fish sandwich was small portion & on a paper that got soggy by cutting into it! The biggest dissatisfaction was the Gumbo that had excellive "pickle relish" in it that was over powering!! Manager did come by after paying the bill & said she would give us credit - but too late!!
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March 2024 by
I got the pulled pork sandwhich which had no BBQ sauce and was very dry. Also came with a very poor serving of a pork. Basically I ate bread and Cole slaw. My girlfriend got the mahi tacos, and the portions of mahi were actually embarrassing for a meal. Ended up having to get other food afterwards.
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March 2024 by
There was a literal fight between our server and another server at our table as soon as we were seated over who was supposed to be our waitress/waiter. Seems to have pretty poor management. Unprofessional and it's very evident that they are not trained efficiently. There are much better options on the boardwalk! Do yourself a favor and avoid the chaos and mediocre food. ??
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March 2024 by EdwardM
We got there before 6pm and were able to take advantage of the happy hour specials. The fish tacos were fantastic as was the fried grouper, really surprised at how much we enjoyed the food and the service was really terrific. Would highly recommend.
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February 2024 by Chani T.
Came down to Pensacola spur of the moment to have a little fun in the sun and stimulate the Pensacola area. My boyfriend walked into the Pensacola Alvin's island location and purchased a bikini for me. I looked at the protective liner on the bottom part and noticed it didn't look as like the sticker was completely on the suit. I started to pull the sticker off from the bathing suit I noticed there was some stains on the bottom. The bathing suit had been used. My boyfriend suggested that we return it without saying anything but the grotesque of getting a used bottom bathing suit I would never want this to happen to another person that chooses to wear these type bottoms. So my bf told them we saw the stain on the bottom, bathing suit in the crotch area, and they said nothing they can do about it. They would not return even the bottom part (used/worn) even w/tags were still on it. The receipt we have everything that says that they would do a return but because we are honest and told them that we believe the bathing suit had been used because of the markings that were under the protected sticker on the liner They decided to have us take the loss. I am so disappointed with this company because they could've damaged out this bathing suit and let me exchange it for another one worst-case scenario but instead they wanted to take my money and leave me with the problem. I suggest no one buy a bathing suit from Alvin's island male or female, bikini or not The items that you purchased are not guaranteed to have never been worn before, plus the unsanitary reasons why we even put a liner on the bathing suit in the first place. When you bring the problem to Alvin Island attention, they said it's not their problem nothing they can do. It's like talking to a kid saying what happened and they just said "I didn't do it". They still got my money. I still have the problem what solutions came out of this they offered none but for the tourists to take the lost. They may have got $70 off of us but they're gonna lose far more because as I'm sitting out here on the beach, I will tell everybody trying to walk into that store. Don't waste your money and don't let them take advantage of you like they took advantage of this tourist. It's amazing how you can have the best vacation and it be ruined by the customer service of one business who is dependent on tourism. I just hope all the other locations don't run like the Pensacola AI. I will be reaching out to all locations to suggest maybe double checking their bathing suits returned or not who knows maybe somebody didn't buy it maybe it was an employee that decided to wear it and just put it back on the rack for one of us to buy. SO DISAPPOINTED BY ALIVIN's ILAND. On a sidenote, as for quality and the bathing suit, not worth the 65+ tax. I can go to Walmart and get the same one for a fraction of the price.
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February 2024 by BrianR
Didn't eat because the were out of oysters and about 10 other things on the menu. We left and never tried the food. If they actually had what we looked at online I'm sure it would've been enjoyable. Before I would try again, I would call ahead and make sure they weren't limited.
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February 2024 by
Talk about a happy hour! $2 beers?!?! Peyton was as friendly as could be and made our experience memorable. She recommended many items and guided us through the menu. We ended up taking her suggestion on the ribs! GREAT CHOICE!
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January 2024 by
Great food, delicious drinks, and top notch service. My wife and I got a few appetizers off the happy hour menu (nachos with pulled pork were our favorite) and we split the rib entree recommended by our server Peyton. She was OUTSTANDING! She took the time to guide us through the menu and make suggestions based off our taste buds. We will be back with friends soon!
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December 2023 by Diane G.
I would give a zero for customer service. My son wanted a pair of ray bans..$218.00 as a part of his Christmas present. I bought something earlier and had a $20.00 off coupon. I went to use it and 2 employees agreed I could use it towards purchase, however one employee disagreed and refused to give the discount. She was arguing this does not apply to Ray ban...no where on the receipt does it state this, we questioned her but she refused. I bought them, did research and will go back for discount. I believe she was angry because my husband asked if she carried Trump merchandise, her demeanor changed when he asked...so not sure what her problem was. We even asked if the owner was available to ask about the discount and she refused to acknowledge. I will be back tomorrow and I will get that discount guarantee.
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December 2023 by Jeffery Estes
Visited the store and spent over 100 bucks. My girlfriends bathing suit didn’t fit well and discovered that the store doesn’t do exchanges or refunds so put us in the never again camp. We walked across the parking lot to a competitors location and bought a new suit there. I’d recommend you shop somewhere else. I’m still giving them two stars for having a great selection and great parking and being located so close to all the hotels. They should advise or ask customers if they tried on all the clothing before finalizing the sale since they don’t offer at least an exchange.
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November 2023 by
Great experience from Whiskey Joe's. We had a large group of women who haven't seen each other in 20 years and needless to say Peyton treated us like royalty. They have happy hour from 3-6 and BUSHWACKERS are one of the featured drinks. I had the Mahi Mahi and it was delicious! We will make a trip back before we leave town.
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November 2023 by
HORRIBLE! We waited for over 30mins and were not even greeted by our waitress. When we got up to leave and speak to the manager he was very rude and said “well I'm bartending, maybe you should jump in and wait tables” Absolutely disgusting non professional attitude. We were not rude at all we were merely letting them know we were leaving and why. I work in the service industry and completely understand being understaffed but they should have limited the number of guests they were seating and to what sections. We were not the only ones leaving they lost lots of business this day and we're fine with it non apologetic at all.
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November 2023 by
The menu looked great, figured we would try something else as we always eat at the same places Which is why we eat at the same places... The team at the hostess area were very nice, 5 stars for them Our server was nice too but she was overwhelmed The bar decided to fix a frozen drink machine and ignore our drink order (not frozen) and we waited about 15-20 minutes for drinks and got them after we at our appetizer Make drinks first, for guests, that are paying....for non frozen drinks Firecracker shrimp were just fried shrimp with a thin drizzle of sauce. They need more, that's why they are firecracker shrimp and not just fried shrimp. My grouper was inedible. It was fishy and had zero spice, as did the rice and beans. Nothing , no flavor. Zero. The cook that came out of the kitchen was covered in face tattoos and looked like he just got out of prison which explains the food Will not return
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November 2023 by
Great atmosphere for families and friends. The service we got from Rieleigh was OUTSTANDING! She was so busy, but made us feel like VIPs even if my friend was a little too demanding. Food was great as well. Make sure to get the gator bites! They're to die for.
