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June 2023 by Anne N.
I ordered a shipping container for storage for my back yard. The place that I ordered the container from hired this company. We had a big storm come through and the company cancelled the delivery. I understand that. They said they would be there on Monday or Tuesday from 10am - 6pm. Ok. that's fine too. When the truck got here the driver did not want to put the container in the back yard. He said there was a water main and other obstacles. the water main was far to the left of the ten foot gate heading to the back yard. The driver insisted he put it on the driveway. The company also referred to "Google maps" as to reference my yard had appliances in the front. We have no appliances in the front. This company got paid. I hope he uses it to train his driver (don't know if all his drivers are like this). I will not ever use this company nor will I recommend them. Owner, if you want the REAL story on what happened....give me a call, you know who I am.
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December 2022 by Google user
I mean, the tow itself was fine. The truck driver was friendly and loaded and unloaded the car just fine. My insurance quoted me a time frame of 90-105 minutes. I called the company directly after two hours of waiting and they quoted me an additional 30 minutes. The tow truck took over 4 hours to get to me. When I asked about the time frame with the driver, he said that was the maximum they were allowed to quote. So I just wanted to say they'll tow your car, but expect a bit of a wait if your insurance quotes a reasonable time frame.
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August 2022 by Jaborie C
Call USAA to schedule a towing, they were sending 1st response roadside out...Never came, never answered my call or text...USAA rep contacted them with no answer... Unprofessional at its best!
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May 2022 by Eric S.
I mean, the tow itself was fine. The truck driver was friendly and loaded and unloaded the car just fine. My insurance quoted me a time frame of 90-105 minutes. I called the company directly after two hours of waiting and they quoted me an additional 30 minutes. The tow truck took over 4 hours to get to me. When I asked about the time frame with the driver, he said that was the maximum they were allowed to quote. So I just wanted to say they'll tow your car, but expect a bit of a wait if your insurance quotes a reasonable time frame.
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May 2022 by Kewana Walker
I would absolutely recommend this company to anyone the two guys who picked up and dropped off my vehicle was very caring and super friendly and understanding in this tough situation thank you.
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May 2022 by Shadrick Thomas
Never seen a truck back up a van and my trailer at once! Thnx Nathan!!! Awesome job
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April 2022 by Sarah Jessica B.
I had a flat with an AWD. They were 20min late from estimated time. But service was great and driver was so helpful and kind. Worth the wait. They are a two truck business I see why they are so busy. Thank you!
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December 2021 by Johnny Oglesbee
way to expensive and wouldn't let my son even look at his car after his car wasn't supposed to be towed! very unprofessional!!
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November 2021 by Orange B.
Truck broke down at NAS Pensacola. Orange truck arrived within 45 minutes, as stated they would arrive. Nathan tried to fix problem but had to tow. Next morning the dealer couldn't find my truck or my keys. A quick call to 850-982-1178 and Nina got the necessary info for me to tell the dealer. Truck found and was fixed at deal that day. Great job and thanks again for helping me. Mike
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November 2021 by Silver Sorc
After having waited more than two hours after my AAA tow was supposed to be there, I called for the second time and this time they dispatched first response. They were there within 30 minutes! Nathan was nice, professional, and seem to know what he was doing. Unfortunately we couldn't go that night, however, we told the next morning using the same AAA call as that day. The next time I call AAA I will request first response and nobody else. Will use again even if it isn't on my AAA cardService: Car towing
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November 2021 by Chris Simpson
This POS service is not about an honest service for honest pay. Short story, held my vehicle hostage until Onstar agreed to pay extra cost on top of requiring me to pay out of pocket. Next day after numerous calls with Onstar and first response, apologies and refund of out of pocket. Its my opinion they knew what they were/are doing in deceiving customers and road side services. Be sure you establish the requirements/expectations before they ever touch your vehicle.
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October 2021 by Tonya Broussard
No matter what others have said about this company I used their their services and my insurance company was dragging their behind on my claim. They went above and beyond and out of their way to make sure that I got unstuck and spent half the day doing This. I will and would recommend this company to anyone who is in need of their services. Thank you guys for all the help yall provided for me. I called a friend of mine who tried to help me out and they got stuck in the mud and they pulled him out without charging him for the tow. Great service providedService: Special vehicle towing
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August 2021 by Chaz Steadman
This place canceled my pickup and never called me or the warranty company.
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August 2021 by Mel R.
So my SUV gets a flat. My insurance provider assigns 1st response to tow my vehicle, after providing all the details on my vehicle and resin for the tow, I'm advised the ETA would be 40 minutes. After an hour goes by without any communication, I'm told my tow got cancelled due to 1st response Roadside not having a flatbed to accommodate my vehicle due to special tires. That I gave no problem with, waiting an hour to find out about the cancellation only after having to call for an update, yes, that's a big problem. One star cause Yelp won't allow zero!
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June 2021 by John Darnell
They changed this old man's tire graciously & quickly. Recommend calling for 24 hr roadside assistance!
