ABF Freight, operating as U-Pack, provides moving and freight services with a focus on excellent customer service. Reviews highlight that the staff is consistently helpful, friendly, polite, patient, professional, and careful. Customers report receiving outstanding service with no complaints, noting that employees go the extra mile to satisfy the customer and are available to answer all questions. The service is praised for being reliable. Shipments are delivered on time and in perfect condition, with drivers providing great service even without a loading dock. The company offers a user-friendly website and a helpful tracker that is always up to date, allowing customers to see a shipment's location. Dispatch offices keep to the schedule and answer phones quickly, and customers receive regular text message updates. Many customers find the service to be an excellent value with competitive rates, considering it the best way for a cross-country move without the headache of driving. Locations offer easy access for pick-up. Customers express high satisfaction, stating they are very happy and would definitely use and recommend the company again.
Both men that I spoke with were very patient and helpful. I was very impressed with both men. Its location had easy access and allowed me to quickly pick up my item and then be in my way.
February 2023
Wish there would have been communication about 5day ice storm delay in Arkansas. But, delivered
July 2022
In and Out quickly for an order pickup. Glad they were located on the North West of Pensacola.
