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December 2023 by Brittany Willie
Had a fantastic experience today with Olivia. I had placed an in-store pick up order last night, approximately 2 hours before store closing. I waited 2 hours after store opening to go into the store to check on my order, as I hadn’t received an order ready confirmation. I inquired about my order, and was met with a glitch in the system where my order wasn’t retrievable by the in-store system. I tried the items on in store and decided I didn’t want to purchase them anyway, so Olivia assisted me in my return. Unfortunately, because my order wasn’t showing up in the system, Olivia went above and beyond to call customer service to get instructions on how to cancel my order, all while still tending to customers as the only retail associate! She was pleasant, friendly, and extremely helpful. She never made me feel like a burden! Hands down one of the best customer service interactions I’ve had at Cordova Mall! Thanks, Olivia!!
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July 2023 by Cody Fuller
It’s been over a month and a half for my package of three pairs of shorts. First package I was told got “lost” yet the post office never received it. Then I was told it would be replaced & well that one got “lost” too but never received at post office. Never got tracking numbers for either. Customer service has been no help, they just keep repeating the same phrases as before with the first package. A month and a half! I was going to order my kids school clothes from here but I’m scared to anymore because aeropostale can’t seem to ship it out to me! This is getting ridiculous. I was fine when the first one got “lost” but again…?!
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August 2022 by Joshua Roberson
Nice, easent staff. Took my daughter back to school shopping here and found some items here. Will go back, good experience.
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June 2022 by Avery
The cashier was very rude, didn’t greet me and just shoved my bag in my face without saying anything. Wasted my breath complaining about her to another associate, because I know they’re not going to do anything but laugh at me. Also, if your skintone is anything other than white, they will watch you like you’re about to steal. The WORST experience I’ve had at this mall. The other stores I went to they actually treated me like a decent human being.
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April 2022 by Olivia Sharp
Reagan (sorry if I spelled that wrong!) the manager was so so friendly!!! She greeted my boyfriend and I as soon as we walked in and put so much effort into helping me find the right jeans & shorts! I was in desperate need of new pants and have been putting off shopping because it’s hard to find the right ones that fit and where to even start looking. She made it way easier to shop and I ended up buying all the pairs she suggested to me. She deserves a raise!!!
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February 2022 by Shialo Kay
Good service and a variety of clothing items. The only bad part for us is the need more short sizes.
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February 2022 by James Roetter
Fast friendly service
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October 2021 by Candace Pittman
Friendly staff clean store and good prices
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December 2020 by Jamie Wilkey
Can't really ever find what I want here. But nice store and good prices for the most of it.
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August 2020 by Elizabeth Ortiz
Store very tight aisles, little room to walk, especially with trying to distance with covid. Not a store I would frequent shop. It used to be nice store at one time.
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May 2020 by Jack Wattson
Ok, so I don't live in the Pensacola area, but I was at the mall with my Gram and I saw Aéropostale. (I live in the ATL metro) I had never been to one since the nearest one where I lives is about an 1 hour and a half away, but I was shocked by the deals on everything. All I bought were a few pairs of their Chino shorts, which are pretty nice and are like the Gap's! They were super cheap too! The shirts are cool, but they feel like they'll fall apart, so I didn't buy any (also they had a LOT of logos). But, I think I'll order shorts and jeans from them because of how nice they are for the price?
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December 2019 by Michael Herrin
Great selection and sales!!
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October 2019 by Lisa Hendren
Happen to have caught a great sale while we were here. The clerk's were all too happy to tell us since we purchased something that we didn't realize was buy 1 get 2 free,(and the price was fantastic)! So we got three shifts for under $15.
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September 2019 by Joshua Burton
Excellent very affordable always great service
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July 2019 by Jack Pearse Watson
Ok, so I don't live in the Pensacola area, but I was at the mall with my Gram and I saw Aéropostale. (I live in the ATL metro) I had never been to one since the nearest one where I lives is about an 1 hour and a half away, but I was shocked by the deals on everything. All I bought were a few pairs of their Chino shorts, which are pretty nice and are like the Gap's! They were super cheap too! The shirts are cool, but they feel like they'll fall apart, so I didn't buy any (also they had a LOT of logos). But, I think I'll order shorts and jeans from them because of how nice they are for the price
