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February 2024 by Jessica Borrero
Disappointed, I was seriously craving a pretzel and when I got there they said they wouldn’t make it and insisted I buy the pretzel bites. Honestly it’s more calories and I just wanted a full pretzel not the bites. They refused to make it and there was no line or anyone waiting. I would’ve waited but was given no option except the bites :(Staff was slacking the ability to do their job and that was disappointing
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February 2024 by olga aleman
I went to the mall today wanting to get a regular cinnamon pretzel. I asked the cashier how long it would take for them to make one since they didn’t have them ready she said 5-10 minutes I said okay I would love one please. She then informed one of the workers to make one and was advised no to sell me the bites. There was no line, there weren’t people waiting and yet she told her no they will not make it. It was mid day 4pm so there was no reason to advise her no. It was pure laziness and again no line. Really sucks that her team didn’t want to make it but the cashier really was trying to help. Couldn’t try this place out and for this I’m giving 1 star.
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November 2023 by H M.
Love the pretzels at the mall. Stop by to get one here and was told no pretzels are cooked and ready to sell. Ask if they were going to bake some more and told me they just got threw the rush. They were 2 people in line. This was at 3:47 Pm. I ask what time they closed, she replied 9:00 pm tonight. I asked what were they planning on selling till closing??I would give this a zero if I could. I left with no pretzel. Pretty crappie service.
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October 2023 by M. F.
Always great food and service!
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September 2023 by Scott
Every time in the mall they only have pretzel nuggets and never whole made pretzels. I've seen them in the case and they say they're for mobile app pickup only and can't be sold. Every time I ask if they can make a pretzel they tell me it will take a very long time in a discouraging way. I wish this place would just close honestly, they aren't up to any good standard and are a complete joke and let down for an Auntie Anne's establishment.
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August 2023 by Ashley Whitman
There’s 5 people in there and we are still in a super long line, not moving and people on the pick up mobile order station are still waiting to talk to someone about an order. It’s always like this I’m not sure why they always hire kids who can’t do their job in a timely fashion.
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August 2023 by Nenie Diaz (Nani)
Everyday there’s a huge line that goes absolutely nowhere because these people have zero idea what a sense of urgency is. I never get my receipt unless I’m there harassing for it so it’s hard to get points. Not going anymore.
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August 2023 by Rose Keith
I wasn't super impressed with this store. Line moved very slowly and wrapped all the way around to where people are sitting. One person on cashier was very slow with getting orders and it was hard to talk to him through the plastic shield. 2 people working the back. In the over 30 minutes that I waited in line, 2 more employees showed up and started working but the speed of the line never picked up. Saw 2 people with online orders show up and their orders weren't even prepared yet. They didn't have any pretzels made. Only bites and dogs made. You would think they would steadily make them as the line was long being that its a Saturdayand the mall was packed. They don't accept cash. The prices are normal compared to Miramar Beach location where the prices are doubled.
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July 2023 by Katie Givens
My kids and I love Aunt Annie’s! Every time we come to the mall we always stop there and buy some pretzels! We are always happy to see a smiling face! Aurora is a wonderful and hard worker, she deserves nothing but great reviews!!
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July 2023 by ChitChat TV
I asked for hot Pretzels with no butter and no salt . I was met with a smile from Aurora. She told me no problem and made fresh ones for me right away.. She was so awesome. Auntie Anne’s needs more like her
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May 2023 by Ana Camacho
Not happy with this store.1. They ask for card only transactions.2. The are "not making ordered pretzels" because they are under staffed.3. They want you to buy the pre-made, old (hours) made pretzel bite at regular prize.No thanks.
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April 2023 by Madyson C.
Stopped by while shopping at the mall for a pretzel. I ordered a plain salted and cinnamon sugar pretzel. I ate the cinnamon sugar one immediately. It was light and fluffy with the perfect amount t of cinnamon sugar. The salted pretzel was alright, not the best I have had.
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March 2023 by Crystal Tinkham
Server Aurora was very rude. We will definitely find a different snack next time we come to the mall. She told us she couldn’t make any pretzels until the case was full, no problem, she told us about 15 minutes. We came back an hour later, and she was still rude as could be. My kids and I just wanted a quick snack before hitting the road. I asked if she got the lemonade before I paid, she said “you didn’t say a lemonade”. Very rude, not at all a fan. Get better employees that are not stuck up and act like they can treat people however they please.
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March 2023 by James S (JAMES)
Customer service was horrible, also no product available. Don’t waste your time going to this facility
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February 2023 by James Stillwell
Customer service was horrible, also no product available. Don’t waste your time going to this facility