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February 2024 by Rosina Eatmon
Highly suggest that you go to the one in Destin or any other location if possible. Dropped my pup off for a comprehensive exam at 9:15 and was told it would take a couple hours. Which is fine because it’s an exam. I call around 12 because I live in Navarre so I wanted to know an eta and was told I can head home because it would take a while. Okay cool I get home and don’t receive a call from them until 3 saying that he has an ear infection and quoted me prices for ear drops, before we even get to that the first thing I asked when I picked up the phone was “Is he ready for pickup?” DR Siergiejczyk said no and went into the ear infection info. We ended the conversation with me saying that I would be fine with the pricing of the ear drops and would get them when I picked him up. She said okay and then we hung up the phone. Eventually 4:30 rolls around and I call again because they close in 30 minutes and I have yet to get a call that my pup is ready to be picked up. They told me oh yeah she had you scheduled for a 3:00 pickup… so at this point I’m a little upset because 1. I was told he wasn’t ready at that time 2. I’m having to rush all the way from Navarre which is about 40 mins when the place closes in 30 mins 3. I was the one that had to call for a status instead of them calling me to let me know he was ready! What it seems like is that they just weren’t going to call me and I was just going to be charged without knowing? And what made me more upset is that they said they would be an extra charge if I wasn’t there by 5:30. The unprofessionalism is insane and I expect a lot more from them.
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January 2024 by Adrian Nunez
Good when you.actually talk to a vet. She cares and was very thorough. Appointment times are more like "suggestions". Simple visits requires you to leave your dog from 7 until after 2pm. No sense of urgency, and staff acts like they'd rather be anywhere but there.
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January 2024 by Mia S
They have always taken great care of my pets.
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January 2024 by Brandy
Pets are dropped off and wait while vet is in surgery. Then you get a call to pick up. Convenient for people that work and cannot be bothered with the time spent at an appointment. But most prefer the reassurance of communication for services while present.
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November 2023 by Bradley Bishop
Nice people. Upfront pricing. Tried other vets for years and getting surprise large bills I prefer Banfield
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November 2023 by Julie Burriss
Great vets. Really care about your animals. It was my first time here I moved from GA and am happy I found another great home for my babies to go
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November 2023 by Inna Shabanova
My cat had worms and hospital said that they can’t accept my cat without proof of rabbits vaccine( at that time I didn’t know that vaccine should NOT be done if cat has parasites) so they did vaccinate and treatment for worms same day! After a day my pretty healthy cat that never had any problem with urination start feeling very unwell she couldn’t urinate and was in pain so hospital asked us to come back and gave us antibiotic so we had to pay much more. So now we can only guess: either the vaccination + deworm injection gave complications to the kidneys or did the they give the cat an infection because you can’t see conditions your cat in, you just leave your cat for 2+ hours. Would be cheaper and less stressful just go to normal vet.
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October 2023 by M D
This review is for an experience about a year ago, so I don't know if they are different now.When I tried to take my dog in for a nail trim, the place didn't follow their own rules for one family at a time. At the time, I had my dog on a slip leash. It's a humane way of getting your dogs attention for correction (they use it as a regular leash. They tried to tell me I was hurting my dog with the corrections I was doing. The slip leash goes under the head above the neck, not around their necks like a leash. USE IT PROPERLY OR DONT USE IT AT ALL! He has dog ADD. He is super friendly, but distractions get the best of him, so I was using that time to help instill the needed corrections. They let another guy come in to pick up his dogs, and he had no right to tell me how to correct my dog. I had to deal with that, plus the staff needing to say they knew better than me about my dog. Will not ever go their again. Petsmart needs to get rid of their deal with them.
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October 2023 by Sherry White
I’m a dog sitter.. I found a cut on one of my visiting dogs early one morning. It wasn’t terrible but definitely needed to be checked out. Banfield is the vet her owner uses, so I took her there as soon as they opened. They verified that she was their patient but would not see her for me without authorization from her owner, who was on a weekend getaway and could not be reached right away. I was told that even if they could reach her, they couldn’t see the pup until the afternoon. There was no concern from them at all that she was injured. Heartless. I took her to my vet and they tended to her.If I could give this place less than one star, I would.
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October 2023 by Thomas Lindsey
These Vets are ripping off customers and are happy to do so. I'd recommend finding a vet butter tuned into the ability of customers to afford the "service:.
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August 2023 by Crystal Mae
Vet was great,all employees super nice n helpfull,highly recommend
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August 2023 by Anna Holguin
It was amazing store ever
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June 2023 by Kim Eason
I trust them with my two “kitten and cat”
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June 2023 by Katie S.
Such a disappointing experience! My dog is 3 years old. I noticed her limping a bit at home so I decided to take her into Banfield to get her looked at. Banfield took an X-Ray and stated that she had arthritis. I was very surprised as I did not see what she was seeing on the X-Ray along with my dog only being 3 years old. They sent me home with meds that did nothing. My dog got progressively worse. She started drooling brown saliva, shaking, and couldn't even walk most of the time. I rushed her back into Banfield to get her looked at again. They wanted to do another X-Ray of her stomach. Super frustrated, I left and brought my dog to an emergency clinic. There they took bloodwork and took a look at the previously taken X-Ray. They shared that they didn't see signs of arthritis. They noticed my dogs pain seemed to be centralized in her neck and back. Overall I would not recommend going to Banfield.
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May 2023 by Mario Simon
Friendly and not a long wait to be seen or wait.
