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April 2024 by Diane Smith
The employee and especially the manager are awesome very professional, respectful, cheerful, serving people that make any person want to come and establish business in that bank
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January 2024 by JW Coy
BOA is one of the best in America's
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December 2023 by Bird Lebowski
Inefficient and they don't even start to give a rip. If I had to choose a visit here or a kick to the groin it would be a tough call
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October 2023 by Rhoda G.
Unfriendly manager. Came out of her office spoke to another customer waiting. No greeting, someone will be with you soon, nothing. Very bad customer service.
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September 2023 by Timothy Gamble
My experience at this branch of Bank of America was the worst I've had since I started dealing with the company, and I've had consistently bad experiences. The teller and branch manager were both telling me they would ATTEMPT to deposit my cashier's check and they were UNSURE as to what would happen with my check. After leaving the branch and calling BoA directly, I was able to get a better solution than "I don't know." The branch manager obviously needs more training. Avoid this branch. Go to the one on Davis hwy
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July 2023 by donita valerius
This is the WORST bank I've ever banked with! They have now changed their hours to opening at 10am!!! I can't do business until after 10am?? This is ridiculous! They charge for EVERYTHING! You can't get a cashier's check without paying out the rear! The lines are always a long wait because they only have one teller ever! And, even when they have 2 ppl up there, the other person is typically "busy" and ignores you.. no one greets you unless the security guard is working, I stood around in the lobby before for like 10mins waiting for someone to help me and I had to go searching for someone! And even then the lady acted like I was inconveniencing her! I'm changing banks, thank God Eglin federal is opening in Pace!
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July 2023 by Patrick McDonald
They do not open until 10am. Then at 10:05 you and the other 8 people waiting outside the door are let in to find......ONE (SLOW) TELLER! (On a normal Tuesday) Horrific Bad Service!
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March 2023 by Joshua Roberson
Quick, easy access. Not busy and no wait. Felt safe and felt no need to hurry or keep looking around for unwanted persons.
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January 2023 by Renee Alasker
Customer service has gone out the window,with Bank of America!!Closed Drive thu's,Very short staffed...and now more hours closed!!!Changing banks!
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June 2022 by shane davis
By far the worst bank in Pensacola they'll have 20 people in line with only one teller this place needs help management or something
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January 2022 by Maureen Robins
This is the worst bank experience I have ever encountered in my entire life. I have never been treated so rudely. Their customer service skills are non-existent. The manager would not even try to accommodate me. I will never go there again for any reason and will tell everyone I know they are the worst bank. Thank-you for your time and Thanks for wasting mine!
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October 2021 by Maureen Golden
This is the worst bank experience I have ever encountered in my entire life. I have never been treated so rudely. Their customer service skills are non-existent. The manager would not even try to accommodate me. I will never go there again for any reason and will tell everyone I know they are the worst bank. Thank-you for your time and Thanks for wasting mine!
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March 2021 by joseph johnson
ATMs don't work. Long lines with one teller. Bank takes hidden fees out of your account. Trash can bank.
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January 2021 by David Coleman
I will never bank here agian a bunch of lieing thief's untrust worthy and very rude when they were wrong 100% incompetent. monkeys could do a better job then this bank
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October 2020 by مازن السلمي
The worst service in the world
