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September 2023 by Tom Elliott
I took my BMW X.3 in earlier in the week. They have serviced the car over the last two years. Did a terrific job on the car. Runs great. Thank you.Service: General repairs & maintenance
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September 2023 by Ashley Brown
We've brought multiple cars here over the years and have always been extremely pleased. They are nice, professional, and honest, as well as reasonably priced. We appreciate that they don't try to sell us anything we don't need, just fix the problem we bring the car in for. And what they fix stays fixed! We've never had to make a second trip for the same issue. HIGHLY recommend Bob Cole's for every type of car.
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July 2023 by That Bob Guy
As an Uber driver, my car is my money-maker and cannot be out of service for too long. So far, I've taken three different cars to the great guys at Bob Cole. Mark understands my particular situation, always gets me in quickly and gets me back on the road as soon as humanly possible. Unreal. Over the years, I've used a couple of different shops here in Pensacola, but Bob Cole's is BY FAR the most straightforward and honest business I've found. I cannot say enough good things about Mark and his helpful team!
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July 2023 by Billy Dilley
We live near Daphne, Alabama. My wife had just dropped me off at the airport in Pensacola and was on her way home when the truck over heated. Our mechanic is in Daphne and we had no one to call and I was boarding a plane. I quickly did a search for mechanics and found Bob Cole Automotive (came up 2nd of 3). I called and spoke with Mark, explained my situation and he took care of it. Got a tow truck to her, diagnosed the problem and fixed it. Good price and good work. Only bad thing, he's to far away to be our regular mechanic! We now have a good place to have our vehicles worked on when we head east instead of west! THANK YOU!!!Services: General repairs & maintenance
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July 2023 by Eric Pinkston
I had an alternator go out while I was on vacation. These guys got me in and fixed up in time to get home. Cost was very reasonable.
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May 2023 by Lizeth G.
Extremely professional and honest! Driving all the way from Texas and having our check engine light turn on was not expected. Took the car to get checked very last minute and was helped out immediately, they reassured us and checked the car completely free of charge. Will forever be thankful!!
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April 2023 by Greg P.
Got every aspect of professional service. I personally expect to encounter the following traits when I know I'm going to spend money. Honesty, knowledgeable, experienced polite staff, fair prices and above all clear concise communication. We agreed to having a large amount of work performed. Mark is a class act. His estimate was on the money. Before he started turning a wrench he verified with me what they actually found. We agreed to proceed with the repairs so the vehicle would be safe, dependable and a pleasure to operate. Do not pass this repair shop next time service is needed from a simple oil change to a complete and complex engine rebuild. Just bottom line. These are good people.
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March 2023 by Jane Hatcher
My Goodness, Thankful for this place my car is running like a dream! Mr. Mark is great at telling you like it is and helping find the best options. Honestly so far the place I will tell people to take their cars to!
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March 2023 by Walt D
My new go to shop in Pensacola! Between my roommate and I we’ve been to 3 other mechanics that we wouldn’t recommend. Bob Cole’s was quick to diagnose my problem and a fuel flow sensor replacement fixed the issue. Also had maintenance done by them and was happy with the service. They’re first come first serve so it may take a few days to get repaired but they don’t try to overcharge you
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March 2023 by Maria Ellena M.
Honest and knowledgeable shop Mr.Mark had me back on the road and feeling confident in my vehicle in no time 10 out of 10 and will definitely be using this place again
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March 2023 by Taylor B.
My car needed it's starter replaced and I needed it down within the same day because I had a road trip the next day. I was very very stressed out calling a million places to get my car in. I called Bob Cole's and he said he would definitely be able to get my car in and done in the same day and even worked out a good deal for the part to be cheaper than originally quoted. You can tell they are very honest and very willing to help. Definitely recommend!
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February 2023 by Danny Vaughn
Had a belt starting to fall apart. Stopped in because I wasn't going to be able to drive 50 miles home. They looked at my problem, walked back in the shop, ordered the belt. The part was there before they got my truck into the bay area. And less than a hour later they had me back on the road. Great job, I know where to go for service in Pensacola next time I need service in that area. Thank You
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January 2023 by Leah M.
Do not hesitate at all to come to this mechanic, they are actual godsends. My partner and I had bought a van in Ft Lauderdale about 2 days earlier and was promised by the dealership we would make our 18 hour drive back to our home in Dallas, TX. Was told by said dealership that oil would be changed, coolant filled up, which were empty promises. We noticed there was a coolant leak around 5 hours into our journey, and quickly after this our oil pressure light came onto the dash but turned off after we pulled off the side of the road, along with a coolant temp gauge that was going a bit too high. When we would shift into third gear in our Ram Promaster, the low oil pressure light would flicker, and the longer we drove, the more frequent it would flicker on the dash, and by the time we were in Pensacola, it would flicker at only 1.5 RPM. We quickly pulled into a Walmart parking lot when we heard the engine begin rattling and slept overnight in an air up mattress in the back of the van. I got up at 7am, when most mechanics would open, and it seemed that no one would be able to fix our issue at hand all in the same day, in which we needed to be back in Dallas by the next morning, which was 9 hours away. After calling several chain mechanics and not getting any results, I noticed Bob Cole's Auto, and it felt like a sign to call them, since my partners fathers name is literally Bob Cole and is a mechanic, and they said they are an auto repair shop that doesn't take appointments and is first come first serve, and that if we could come quickly we just might be able to make it back to Dallas in time. Well turns it out it was just half a mile down the road from the Walmart, and they were fully able to diagnose the oil issue, and even the coolant leak from a broken water/coolant pump. Turns out oil hadn't been changed in seemly years, it looked like thick tar, and therefore the oil filter and pump were completely clogged. Since the parts were close together they said they were able to completely fix everything in one day and it saved up tremendously on labor costs, since we were planning on getting the coolant leak fixed in Dallas and just filling up the coolant tank every few hours. They didn't have the pump available at the shop, and Mark was kind enough to go out of his way to drive to pick it up from a different shop for us. Our mechanic, Tony was also incredible, and they even both had us come into the shop so we could visually see exactly what was wrong with our van and the repairs that needed to be done, we were able to look at the oil, the pump, the filter and even the leak and they fully explained everything. Never have I been to a more transparent auto repair shop! We had to wait all day (very labor intensive repair) until closing at 5pm but it was no issue as Mark, the owner, was very kind and made sure we had plenty to do while the repairs were being done, and Tony even stayed late to make sure we could get everything fixed in time. They didn't even charge us for the oil change at all either. In the end we made it back to Dallas with no issues whatsoever, the gears are switching beautifully and there were hardly any upticks in the coolant temp even at 85-90 mph, and if there were, they quickly went back to normal. Now that we're back, there aren't any major repairs that we need at all, and our van seems to be very reliable. Coming here saved us so much money in repairs, since our engine could've possibly seized. At a normal shop these repairs would be over 2k at least, if not 2.5k, while we only ended up paying 1.8k for all repairs. TLDR: this repair shop is one of the most reliable and transparent auto repair shop you will find and will not cheat or b******* you at all. They are willing to go out of their way to help you and will make sure you are taken care of. Mark and Tony are awesome!! They are also first come first serve basis, no appointments.
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August 2022 by Elizabeth Wood
Great place! Wonderful mechanics. Highly recommend
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January 2022 by Robert Campbell
Awesome service Mark is a really honest and hardworking guy I highly recommend these folks if you have a vehicle you need worked on I've tried the rest of them finally found the best
