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March 2024 by Suzette Weber
I live in Georgia and needed brakes in Pensacola. He told us exactly what I needed to have done - front brakes and was honest and didn't try to sell me more than what I needed. In and out in less than an hour! Will recommend Budget Brakes!!
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March 2024 by Audra Carter
Cory and Jessie were great, Got me in and out less than 30 minutes. Alignment was well worth the time I was there. They also inspect to make sure nothing else is needed.
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March 2024 by Kyle Smith
I've never left feeling cheated and I've never brought them a problem they couldn't handle or fix. Truly the best customer service.
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March 2024 by Dylan Caspari
**Update**Had to take the truck back there today because there was still a rubbing/screeching noise coming from the left rear wheel. The manager was able to pull up the video recording of the original estimate he gave me and while the audio was very muffled it does appear that I misheard him. He was however still very unprofessional with me and clearly wanted me gone. He would not accept any responsibility for the confusion. I'm still going to stand by the 1 star rating because of that and because of the ridiculous $350/hour labor charge and for charging me for pretty much the most expensive rotors available instead of giving me a cheaper option. I wouldn't bother with this shop unless you like being severely upcharged and treated like an inconvenience. **Bottom line: Get them to print out an estimate that shows all the work they intend to do along with the charges before you give them your keys. I brought my truck in to have my pads and bearings checked out. They told me I needed 2 break pads, two bearings, and one caliper, and quoted me $711. I thought that was an acceptable cost for that work. Two hours later, I'm called to the counter and told the charge is $1711! He says they replaced the rear pads and bearings and both rear calipers. I then reminded him that he only mentioned one caliper needing replacement and that he verbally quoted me $711. He said he told me that both calipers needed replacement and that he definitely said $1711. At this point it's clear I'm not going to get anywhere with him so I reluctantly decide I'll pay the charge and contact customer service later. On the way home I notice on the invoice that they also charged me for replacing both rear rotors, which he had never mentioned, and that labor was approximately $350/hour! That is outrageous...people who are saying their prices are reasonable and that they don't "up-sell" are insane. One thing's for sure I won't fall for it again. My advice is be extremely careful and don't trust their word unless it's in writing.
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March 2024 by Kersandra King
Great experience!! The guys there were very knowledgeable and got me taken care of quickly and efficiently.... recommend to anyone needing brake service.
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March 2024 by Doug Taylor
Replacing a few broken wheel studs. Got it done but the ones that were replaced were not the same as the ones that came from the factory. Lugs stick out and have different threads. They insisted they were right and the others were changed. I bought the car new. They have not been changed.
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March 2024 by sheila kimzey
Workers were great job was pretty good. Price was excellent!
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March 2024 by J N
I had a fantastic experience at Budget Brakes! I’ve been coming to this location since it opened here. Cory and his crew are amazing at what they do. They were quick to get the work done, and the pricing was very budget-friendly. I highly recommend them for any brake or suspension service needs.
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March 2024 by Alonzo Brown
They are fast and good. My only issue is that they are super high. But if you need brakes done quickly, they got you.
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February 2024 by Catherine Hipsh
Customer service is amazing . I love how they help and work with you . Love that team on mobile hwy Pensacola Florida :)Got my back brakes and rotors done . Better price than other places … thank you !! Definitely recommend this place
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December 2023 by Jason Perry
Thought I had a problem with brakes. Was a totally different problem. They were honest and said what I wanted wasn't needed. Definitely recommend
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December 2023 by Celeste Taylor
Stayed late just to help me! Very polite and professional. Their willingness to help me at such notice was amazing!!! Definitely will be doing business here in the future. Zach at the mobile hwy location was very helpful!
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December 2023 by Carlin Symmes
Great place to go for brakes. Prices affordable and better than when I called around a few places. Staff was knowledgable. Alex was awesome, took the car up in morning when they opened and was ready to go within 2 hours.
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November 2023 by Ernest Snyder
Great job. Very professional. Tech walked me around my car and explained everything in detail and did not try to upsell me. Will definitely use again.
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November 2023 by Kii M
They were great! I called first thing that morning and got an appt same day and they finished my car in a hour or two. They have been great with helping me with other concerns about my car and made this whole process refreshingly pleasant! Definitely recommend!Service: Auto brake repair
