CVS Health in Pensacola offers convenient and reliable health services and products. Open seven days a week, the store provides prescription refills, COVID-19 and flu tests, vaccinations, personal care items, pet toys, healthy snacks, and more. Customers can save time and money by joining the ExtraCare® program for personalized deals and rewards, shopping weekly deals, or ordering online for free CVS® Pickup or same-day delivery. In-store staff are friendly and helpful, with some customers praising the excellent customer service and the staff's caring attitude. The pharmacy team, especially one pharmacist, is highly appreciated for being knowledgeable, thorough, and committed to helping customers resolve issues with prescriptions, providers, or insurance. Customers also note the quick and efficient filling of medications, especially when on vacation and in urgent need. However, some mention that the store can be understaffed and messy, with stock shortages possibly due to supply chain issues. Despite these challenges, the overall experience is positive, and the staff’s friendliness and helpfulness stand out. CVS in Pensacola strives to make healthcare easier and more accessible, encouraging customers to stop by and make healthier happen together.
I guess it's time for a change. I waited at the counter for around 15 minutes before I was acknowledged after that it took another 10 minutes before the not so happy Esmarelda got my prescriptions and sort of tossed my bag with a mumble . Reed was not there but I must say he keeps everyone in the pharmacy very positive.
April 2024
Outstanding, friendly customer service EVERY time I shop here.
We can all learn from Connie's abundant positivity???
April 2024
Heidi was very helpful in getting my prescription filled and she quickly refilled it as a 90 day supply as I waited. Although, I do not like the phone system at CVS which makes me drive to the location with questions, their in-store customer service made up for their bad phone system.
