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March 2024 by Kathy Rivers
Customer service was satisfactory. I'm happy my discount saved me money.
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March 2024 by Corinne Whitlock
I rented a car from the location on Q St (really Fairfield Ave) in Pensacola. Will was great and provided excellent customer service. I plan to rent from them again.
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March 2024 by George Black
The guy who helped me when I picked up the car was polite and professional. A great beginning. The car was out of this world. It was a 2024 Camry Hybrid. It was a blast to drive. I needed the car to take a friend to UAB Health in Birmingham to get surgery that couldn't be done locally. I may have used $30.00 worth of gas for the entire trip.I took the car back 2 days early (it was a week's rental). I was reimbursed just over $34.00. The guy who took it in gave me some story about how it was over the weekend and bringing it in only got me what amounted to the tax. I had to get back to the office, and I'm not missing the money, so I just left.
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March 2024 by Gloria Smith
Ive been renting from this location for a long time and I've never had a problem.
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February 2024 by Dawn Vose
Alex and Luke were so helpful! My rental experience was excellent. They went above and beyond to help me when I left my belongings in the car by mistake. I would definitely recommend this location.
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January 2024 by Jerry Garcia
Staff here are friendly and helpful. The cars are clean. Overall great experience.
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December 2023 by Tim Smith
Reserved a car to pick me up, called to make sure they would pick me up at the car repair location, confirmed yes….Called to have them come pick me up, told me no as it’s out of their pickup area! No pickup after I called and confirmed when I made the reservation!! Poor poor poor service. Very disappointed.
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November 2023 by debbie cocoris
Alex was very helpful and patient explaining how to use a newer model car. I am a senior citizen and appreciated his respectful and kind attitude.Travon and Lauren were friendly and helpful.Location Fairfield and “Q” St.
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September 2023 by Angie F.
I was sent here by my insurance for a car while waiting for repairs. They never reached out like they were supposed to, didn’t have any cars, and then didn’t answer the phone/left me on hold for well over an hour when I was finally confirming pick up of a car. In an already stressful time, this was NOT what anyone needs.
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August 2023 by Justin Minor
Employees were beyond unhelpful. We called and were on hold for an hour. We rode an Uber to their location to see 5 employees standing around not doing anything involving a telephone. And they claimed they had no vehicles available even though their parking lot was full of vehicles. Go somewhere else.
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August 2023 by Trey Lattier
This location may start you off with a half of a tank. Beware
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July 2023 by Christopher Wiley
Do not rent from this location. That is the headline of this review. I cannot emphasize this enough.This is quite possibly the worst Enterprise I have rented from in five years of me traveling for work. I think the one pro was the nice SUV I rented.The airport had no rentals available, and I rented from this location 11 minutes from the airport. They do not have overnight returns because, according to the employee, 'this is a bad area,' I returned my rental to the airport and was charged $150 for it to be driven back to this location. While I was aware of a fee for not returning the car to the original location, $150 to anyone with common sense is a blatant gouge, considering you provide your customers with no other reasonable alternatives.I'm not asking for anything free here. I'm asking for your staff to be fair. I've rented over 30 cars from Enterprise in the past three days, and this location ranks number one in customer dissatisfaction.
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May 2023 by ariel mayer
Thanks to Keshawn and everyone at Enterprise for being extremely helpful regarding any issue or need throughout the process of having my car fixed. I had to switch out my first rental for battery issues and the second the ac stopped running cold which I just dealt with, but they were extremely pleasant and fast to smooth over any issue. Thank you all again! :)
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March 2023 by J Brewster
Rental car agents at the Enterprise rental car site on Q Street, in Pensacola, FL, were great! I work in the service industry, and Victoria, Marie, Trevor, and Kesean, and the others - were awesome and amazing. The rental car was nice and clean. Agents kept me informed, and up to date on everything. Thank you for your professional service!
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March 2023 by Edward Travis
The Tahoe had cracks in the windshield when we pick it up and we put request i over 2 weeks ago.The branch manager was very nice but it still doesn’t change the fact we received a terrible car.
